Lehrkraft für Englisch

• Sep 2022 - Present

German-Speaking Customer Experience Team

• Apr 2022 - Present

Tutor

• Mar 2020 - Present

• Five star rated tutor on the platform with excellent reviews and well over 900 completed lessons •Currently offer tuition in English, German and English as a Foreign Language across both the Scottish and English curricula for a range of qualifications and age groups • Prepare and create engaging and interesting lessons that target the areas the student wishes to develop their ability in • Lead lessons • Maintain strong client relationships through email communication • Complete lesson reports to provide additional support to students and parents • Organise and manage personal time and finances in relation to the role as a freelancer

German and English Tutor

• Oct 2021 - Present

•Provide tuition to students in the German and English language •Provide tuition to students in the German and English language

Member

• Jun 2020 - Present

• Engaged and participated in Bright Network hosted events and materials, such as the Academy and Inspire Series, which spotlighted key topics such as dealing with imposter syndrome, confidence and leadership with prominent business leaders and companies.

Investment Banking and Asset Management Intern

• Jul 2021 - Jul 2021

• Engaged and participated in a three-day virtual investment banking and asset management internship experience • Partook in seminars focusing on sector related skills and topics (such as M&A, Private Equity, Markets and Asset Management) with Macquarie, J.P. Morgan, Goldman Sachs, Deutsche Bank and other leading firms• Achieved positive feedback upon completion of a Macquarie led work sample focusing on the lifecycle of an asset

Business, Operations and Marketing Intern

• Jul 2021 - Jul 2021

• Completed a three-day virtual business, operations and marketing experience with Google, BBC, Enterprise and other industry leading firms• Engaged in seminars focusing on sector related skills and topics, such as structuring a sales pitch, human resource management and e-commerce strategies• Achieved excellent feedback upon completion of a Google led work sample on digital marketing

Commercial Law Intern

• Jul 2021 - Jul 2021

• Participated in a three-day virtual commercial law experience with Clyde & Co, Macfarlanes, Ashurst and other leading firms• Engaged in seminars focusing on commercial law related skills and topics, for instance: corporate litigation; M&A deals; international arbitration and negotiation• Achieved excellent feedback upon completion of a Clyde & Co led work sample on international arbitration

Consulting and Professional Services Intern

• Jun 2021 - Jun 2021

• Participated in a three-day virtual internship experience focusing on consulting related skills with firms, such as EY, PWC and Bain & Co. • Achieved positive feedback upon completion of a PWC led consultancy work sample on process mapping

Business, Operations & Marketing Intern

• Jul 2020 - Jul 2020

• Participated in the three-day Business, Operations and Marketing Internship Experience hosted by the Bright Network.• Partook in sector specific skills session with P&G, Google, Enterprise, and other leading firms.• Received positive feedback on a work sample, which simulated a real-world marketing task

Consulting Intern

• Jul 2020 - Jul 2020

• Partook in Bright Network’s three day Consulting Internship Experience with industry leading firms, such as: PA Consulting; Bain & Co; PWC and Accenture• Participated in skills developing sessions on self management, CV advice and networking with J.Kelly Hoey• Received positive feedback on a work sample simulating a real life consulting task

Investment Banking Internship Experience UK

• Jun 2020 - Jun 2020

• Completed the three-day Investment Banking internship experience hosted by Bright Network • Participated in sector specific skills sessions with leading firms, such as J.P. Morgan, Goldman Sachs, Macquarie, and HSBC• Received good feedback on a work sample simulating a real-world acquisition task

German Language Assistant

• Oct 2021 - Aug 2022

•Sole responsibility for teaching National 5 exam content to S3 students to prepare them and bring them up to speed with relevant exam and course content and knowledge •Support students in their German Language Education •Provide expertise in target language to students and guide them in developing their own abilities in all language areas (spoken, written, listening, reading and translation) •Promote the German language to students and encourage them to choose to learn the language by participating in and supporting the running of language events •Support teachers in Spanish language classes, giving me to opportunity to brush up on my Spanish language abilities

Sales and Events Coordinator

• Oct 2021 - Apr 2022

•Active within the sales team regularly achieving internal targets for most covers booked in a day and most enquiries handled •Successfully book numerous large events on a daily basis •Handle sales enquiries and reservations for potential and existing customers via the phone and email •Call handling •Driving pre-booked sales by upselling •Provide accurate and comprehensive information relating to all venues •Accurately record details onto the booking system •Maximise on cross selling opportunities and potential sales leads •Administrative assistance for all enquiries

Hostess

• Aug 2019 - Sep 2020

• Provided quality guest centered service that enhanced guests’ experience and offered additional services, such as cloakroom • Completed administration tasks, such as function sheets, running orders, in a timely manner that ensured the effective and efficient running of the venue • Responded to guest communications via email and telephone • Additional responsibilities: opened, set up and closed venue for the day; assisted sales team by completing venue show rounds, providing information and taking leads and enquiries

Promotional and Events Assistant

• May 2018 - Oct 2019

• Promote a variety of businesses, for instance, Glasgow Film Festival, Glasgow Taxis at Freshers Festival and the Ideal Home show, at a range of events • Promote a variety of businesses, for instance, Glasgow Film Festival, Glasgow Taxis at Freshers Festival and the Ideal Home show, at a range of events

Operations Team

• Sep 2016 - Oct 2018

• Provided quality customer service with a personal touch that focused on the guests’ experience, such as personalised concierge services and apartment show rounds. Resulting in our small team consistently receiving positive reviews, feedback, and top scores on all major booking sites, such as 5/5 on Trip Advisor, 9/10 on Booking.com and winning the Prem Group Property of the Year Award • Completed various operational and administrative tasks, for example: filling out occupancy and revenue reports; processing reservations; providing assistance with rotas, responding to reviews and handling guest relations and communications • Supported sales manager in handling agent enquiries, maintaining corporate guest relations, promoting the business to potential guests, gathering sales leads, quoting rates and processing reservations. This was an area I excelled in and consistently gained recognition and won internal company awards for building solid working relationships with corporate guests and bringing in the most fruitful sales leads • Promoted the business through social media, face to face interaction, events and involvement with local community • Additional responsibilities: key holder; ensured both properties were maintained and all rooms were to the highest standard; acted as a personal point of contact for guests during their stay; on-call staff member; used the Amadeus hotelier software

Reception and Office Assistant

• Jun 2015 - Aug 2016

• Greeted customers, promoted events and offers through social media and completed administration tasks via Microsoft Office • Greeted customers, promoted events and offers through social media and completed administration tasks via Microsoft Office

Teaching German

• Aug 2015 - Jun 2016

• Prepared, planned and taught German lessons to primary school children (P6&P7) School Work Placement • Prepared, planned and taught German lessons to primary school children (P6&P7) School Work Placement

Retail Assistant

• Feb 2014 - Feb 2014

School Work Experience • Assisted in providing customer service, replenishing stock and merchandising within the store School Work Experience • Assisted in providing customer service, replenishing stock and merchandising within the store