Experience

JSR Micro, Inc.

• United States
• Semiconductor Manufacturing
• 100 - 200 Employee

• Sales Support Specialist

  • Aug 2001 - Present

  Manage all order entry activities for global operations. Activities include, but are not limited to: Customer order management and system input, order inquiries and follow-up shipment scheduling and processing, and customer reporting. Develop/Implement repeatable processes for future Sales Support. Interface with supply chain to determine product availability and expediting. Coordinate international shipments by preparing all required shipping documents (commercial invoice, packing list, AES and AWB). Ensuring compliance with export laws and regulations for all export orders.Sample processor for all new business development; work closely with Sales, R&D, QC and production to ensure product is on time.



One Workplace

• United States
• Furniture and Home Furnishings Manufacturing
• 400 - 500 Employee

• Project Manager

  • Aug 1999 - Apr 2001

  Managed existing account to ensure client satisfaction and on-going business relationship. Initiated selection of product and service solution. Attended pre-sale customer meetings to evaluated customer needs and sell implementation methodology. Utilized project management tools to estimated projects, monitored planning and progress. Kept customer and sales team aware of project status and obtain sign-off/approval at necessary points during project of life cycle.

• Account Coordinator

  • Feb 1996 - Aug 1999

  Assisted with on-going or new accounts in conjunction with Account Manager/Project Manager. Provided customer service, converted and tracked orders.Assisted sales with product research, pricing and lead-time information. Tracked all aspects of orders, as relates to vendor ship/arrival dates, and coordinates receipt, delivery and installation of products and services.Processed credit and corrected any price discrepancies with vendors.