Iolanda Iacono

Chief Customer Officer at QuestIT
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Contact Information
us****@****om
(386) 825-5501
Location
Tuscany, Italy, IT

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Experience

    • Italy
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Chief Customer Officer
      • Sep 2018 - Present

      Siena Area, Italy Responsabile Area Clienti e Partner nell'ambito del Conversational AI, Project Manager, Conversation Design Manager

    • Italy
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Ambassador
      • Nov 2021 - Present

      Italy

    • Italy
    • Information Technology & Services
    • 1 - 100 Employee
    • Team member
      • Oct 2021 - Present

      Italy

    • Co-Founder & General Manager
      • Feb 2015 - Sep 2020

      Tuscany Glitch Factory S.r.l. (www.glitchfactory.it) is a spin-off company of the University of Siena (Italy) with expertise in the design, development and evaluation of interactive technologies including tangible interfaces, wearable systems and Internet of Things devices and services. The company was established in 2015 in Siena by a multidisciplinary team of professionals with competencies in product and interaction design, engineering, and experimental psychology.

    • Resercher
      • Feb 2011 - Sep 2018

      Siena http://www.roboticsandlearning.org/

    • Postdoctoral Researcher
      • Jan 2016 - Jan 2017

      Siena The use of robotic technologies as a support for disabled children and elderly people in different context such as care, education and therapy is growing rapidly. It is of paramount importance to find alternative ways of providing care and to experiment with new technologies to assist the elderly people and children in order to reduce social costs and guarantee care quality and life. The project follows an iterative design cycles that aims to identify user needs and requirements. Moreover… Show more The use of robotic technologies as a support for disabled children and elderly people in different context such as care, education and therapy is growing rapidly. It is of paramount importance to find alternative ways of providing care and to experiment with new technologies to assist the elderly people and children in order to reduce social costs and guarantee care quality and life. The project follows an iterative design cycles that aims to identify user needs and requirements. Moreover, the project aims to develop, test and re-design the used robotics system. Indeed, the primary users (such as disabled children and elderly people) and the secondary users (such as therapists, educators, parents and family members) will be directly involved in defining the experimental protocols through participatory design activities (such as focus groups, workshops). Some robot features, as well as therapeutic interventions, will be fine tuned according to the users’ needs. Show less

    • Professional Training and Coaching
    • 500 - 600 Employee
    • Post Doc
      • Apr 2012 - Sep 2014

      Siena, Italy I am currently involved in the ACCOMPANY Project. Accompany Project is an European Project co-funded by the European Commission under FP7. The project combines a multidisciplinary consortium to tackle the technological as well as human-centred and ethical challenges of the project. http://accompanyproject.eu/

    • PhD candidate
      • Feb 2009 - Apr 2012

      Siena

Education

  • Università degli Studi di Siena
    PhD candidate, Human-Robot Interaction
    2009 - 2012
  • Università degli Studi di Napoli Federico II
    2008, Clinical Psychology
    2005 - 2008

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