Experience

Home and Community Care Support Services South West

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• System Analyst

  • May 2017 - Present

  Roles and ResponsibilitiesProvide second level escalation support and technical leadership to service desk staff. Co-ordinate with internal staff, vendors and shared service providers to co-develop, maintain and support systems.Research and evaluate how new technologies can be used to improve current systems.Troubleshoot a variety of complex technical issues on a regular basis.Key AccomplishmentsDesign and implement and support a new backup strategy, removing tapes and going directly to two DR systems.Implement and maintain Group Policies to ensure consistent configurations across the network.Manage Active Directory & Exchange 2013 environments.Hyper-V Cluster management through Failover Cluster Management and SCVMM 2012 R2.Citrix Netscaler upgrade.Implement and maintain Nutanix, Hyper Converged Infrastructure.Support and implement changes with Telecommunications/VOIP/Rightfax.



SWCCAC - South West Community Care Access Centre

• System Analyst

  • Jul 2015 - May 2017

• Information Technician and Facilities

  • Dec 2008 - Jul 2015



EDS CANADA

• System Admin. Associate

  • Dec 1994 - Dec 2008

  1st/2nd level Support for hardware/desktop and applications. Install and configure workstations, terminals, printers, pda's, electronic pull systems, and handheld/fixed scanners. Monitor S390 Mainframe, AS400 subsystems and over 150 NT/2000/2003 servers. Initiate MVS, AS400, PBS backups/restores and IPL S390 ESA Mainframe. Assist maintenance with device monitoring and troubleshooting of PLC data. Provide vehicle data from FLEX (IMS)/PM&C(Plant Monitoring and Control) for Production and Materials teams. Participate in the review, and enhancement of training materials. Assist with coaching and mentoring new staff. Maintenance of supplies and ordering parts. Provide installation, maintenance and repairs on equipment. Service existing customer base and new customer installations. Responsible for the set-up of security permissions and rebuild of corrupt profiles, create/delete user LAN ids and Lotus Notes ids. Administer Licensing of software. Experience with UG Software Installs and Licensing. Technical Windows (3.1, 95, 98, NT 4.0, 2000, XP)Novell, workstations, terminals, laptops, SMS, Hyena, TCP/IP, Network/Routing, Xerox, dell and label printers, Printronix's printers, HP series printers, Printronix's print servers, wedges, hand and standalone scanners, modems (DSL, cable, dial-up) and PLC panels. PDA's, EPS's... Software Windows 7, XP, Vista, Microsoft Office Suites 97-2010, Office Communicator, UNIX, Lotus Notes, Maximizer, Arcserve, PC AnyWhere, Remote Administrator, Microsoft Visual Source Safe, Hyena, Cimplicity, AS400 and Mainframe Gateway,