Ioannis Savva
Head of Back Office and Safeguarding at Red Mars Capital Ltd.- Claim this Profile
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Topline Score
Bio
Valentinos Naoum
It’s rare that you come across standout talent like Ioannis. I had the pleasure of working with Ioannis for 8 monhs on night shift at IronFX in Client funding/Backoffice, collaborating on several tasks together. I was particularly impressed by Ioanni's ability to handle even the toughest clients and tasks—effortlessly. That skill often takes years to develop among backoffice professionals, but it seemed to come perfectly naturally to him. As a team member or a leader, Ioannis earns my highest recommendation.
Valentinos Naoum
It’s rare that you come across standout talent like Ioannis. I had the pleasure of working with Ioannis for 8 monhs on night shift at IronFX in Client funding/Backoffice, collaborating on several tasks together. I was particularly impressed by Ioanni's ability to handle even the toughest clients and tasks—effortlessly. That skill often takes years to develop among backoffice professionals, but it seemed to come perfectly naturally to him. As a team member or a leader, Ioannis earns my highest recommendation.
Valentinos Naoum
It’s rare that you come across standout talent like Ioannis. I had the pleasure of working with Ioannis for 8 monhs on night shift at IronFX in Client funding/Backoffice, collaborating on several tasks together. I was particularly impressed by Ioanni's ability to handle even the toughest clients and tasks—effortlessly. That skill often takes years to develop among backoffice professionals, but it seemed to come perfectly naturally to him. As a team member or a leader, Ioannis earns my highest recommendation.
Valentinos Naoum
It’s rare that you come across standout talent like Ioannis. I had the pleasure of working with Ioannis for 8 monhs on night shift at IronFX in Client funding/Backoffice, collaborating on several tasks together. I was particularly impressed by Ioanni's ability to handle even the toughest clients and tasks—effortlessly. That skill often takes years to develop among backoffice professionals, but it seemed to come perfectly naturally to him. As a team member or a leader, Ioannis earns my highest recommendation.
Credentials
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CySEC Regulations
European Institute of Management and Finance (EIMF)Nov, 2022- Oct, 2024 -
AML Certificate CN7025
CySEC - Cyprus Securities and Exchange CommissionOct, 2021- Oct, 2024 -
GRE USA
ETSJul, 2010- Oct, 2024
Experience
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Head of Back Office and Safeguarding
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Aug 2020 - Present
• Creating and updating the procedures for the department • Providing management reporting • Keep track of record keeping procedure • CRM configuration and monitoring • Constant monitoring of the cash flows in each wallet and bank account in multiple currencies; • Daily/weekly/monthly reconciliations • Searching and suggesting new payment providers for various jurisdictions and suggest improvements • Responsible for monitoring and safeguarding all client funds and assets • Managing the procedure of customers account establishment, maintenance and closure • Ensure all PSP agreements are followed • Providing support on regulation requirements determined by compliance officer Show less
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TOPFX LTD
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Financial Services
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1 - 100 Employee
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On-boarding Specialist - Customer Support
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Jan 2020 - Aug 2020
▪ Providing expert Customer Support and guidelines regarding Ctrader platform. ▪ Implementing Know Your Client procedure to all potential and existing Clients ▪ Answering all emails received from clients regarding queries on account opening process as well as amending existing accounts ▪ Keeping client records (i.e. agreements, ID documents, investor questionnaire, Know Your Client information) in electronic form ▪ Monitoring debits, credits and inter-account fund transfers, ensuring that mistakes are minimized Show less
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Head of Back Office
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Jun 2017 - Jul 2019
▪ CRM Reconciliation and PSPs Reconciliation ▪ Handling Chargebacks ▪ Negotiating terms with our partners (processors, Risk management, Compliance tools etc.) and reviewing the agreements with the assistance of the legal department. ▪ Preparing all documents and procedures for CySEC in compliance with auditors requests and regulations of ESMA. Building and updating Back Office/Account Opening protocols according to MiFID II requirements. ▪ Reporting and analyzing the department's effectiveness, payment systems activity, suspicious activity, KYC/AML procedures, and risks. ▪ Content writing for the website and for company's Operations Manual. ▪ Handling accounting and finance tasks. ▪ Global view of department mission. ▪ Implementing the company’s anti-fraud & AML policies. Show less
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Banc De Binary
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Financial Services
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1 - 100 Employee
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Back Office Officer
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Sep 2015 - Jul 2017
▪ Analysis and solution of complex issues through reconciliation reports in order to retain smooth operations ▪ Monitoring and ensuring the security of the transactions (Compliance, 3Ds, AML) ▪ Providing various reports to management at any time ▪ Processing requests of clients and account managers (deposits, withdrawals, gifts, assignments etc) ▪ Dealing with CySec regarding Back Office operations ▪ Calculating salary commissions for the Trade Room ▪ Analysis and solution of complex issues through reconciliation reports in order to retain smooth operations ▪ Monitoring and ensuring the security of the transactions (Compliance, 3Ds, AML) ▪ Providing various reports to management at any time ▪ Processing requests of clients and account managers (deposits, withdrawals, gifts, assignments etc) ▪ Dealing with CySec regarding Back Office operations ▪ Calculating salary commissions for the Trade Room
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IronFX
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Cyprus
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Financial Services
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400 - 500 Employee
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Back Office Executive
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Sep 2014 - Jun 2015
▪ Processing client deposits, internal transfers and withdrawals (Credit Cards, E-wallets, Banks) through CRM and the MT4 platform ▪ Specialised member of Credit Cards Team – carrying out extensive monitoring of related issues like chargebacks, alerts (Safecharge, Payway and Ecommpay) ▪ Implementation of bonus schemes in any type of account ▪ Assisting and supporting clients regarding any issues that may arise ▪ Performing checks regarding documentation provided by the clients in order to confirm their validity ▪ Very good knowledge of the SAP-ERP, RT and CRM software Show less
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Freelance, self-employed
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Animation and Post-production
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1 - 100 Employee
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Teacher - Private Instructor
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Oct 2011 - Jul 2014
Instructor in multiple subjects, based on the Ancient Greek analytical system and thought. Instructor in multiple subjects, based on the Ancient Greek analytical system and thought.
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Statistician
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Aug 2011 - Jan 2012
▪ Documenting and reporting the information ▪ Correcting any discrepancies in existing data ▪ Documenting and reporting the information ▪ Correcting any discrepancies in existing data
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Education
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2007 - 2011
Aristotle University of Thessaloniki (AUTH)
Bachelor of Arts - BA, History
Community
