Experience

Social Interest Group

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Senior Business Intelligence Manager

  • Apr 2023 - Present

• Performance Analyst

  • Aug 2022 - Mar 2023



HM Prison and Probation Service

• United Kingdom
• Government Administration
• 700 & Above Employee

• Probation Practitioner

  • Jun 2021 - Jul 2022

  Successful track record in service user end to end management, from engagement, assessment and implementation to risk management of sentence plans. • Leading the CMARAC for the Brent Area. • Ensuring the objectives, review, evaluation and enforcement of the sentence are imposed. • Managing relationships in the supply chain; liaising appropriately with the CJS, partner agencies and other local authorities has been key into the provision of rehabilitation and my practice. • Representing The Probation Service confidently and positively in both formal and informal settings, including external meetings, trainings, service user interaction and within the Criminal Justice System. • Meeting successfully three key objectives on a daily basis; enabling service user to be less likely to re-offend, minimizing the risk of serious harm to others and implementing the sentence of the court. • Managing a fluid caseload of over 60 cases; Medium and High Risk of Harm to a consistently good quality by writing detailed reports, planning and coordinating work, leading to the successful completion of sentence plan. • Demonstrating the ability in analysing behaviour by assessing risk and dealing effectively with challenging behaviour through oral communication and use of SEEDS Show less



London CRC

• Law Enforcement
• 1 - 100 Employee

• Quality and Performance Officer

  • Dec 2020 - Jun 2021

  Working as part of a team to successfully drive and improve quality and performance across London, including the effective delivery of assurance activity and implementation of learning.• Co-ordinate and undertake business wide audit activity, make recommendations arising from audits, and plan for improvement and implementation. This includes audit activity for Community Payback, interventions and case management, along with other bespoke assurance activities• Responsible for communication of quality and performance findings into the relevant business areas and pro-actively engaging and liaising with staff to improve quality and performance• Delivery of quality benchmarking Workshops, and ongoing development of those workshops to ensure that the business are working in line with practice expectations• Support with investigating and analysing quality and performance information for the business, identifying areas of good practice, areas of development and learning points • In conjunction with the Quality and Performance Manager, ensure that the Quality Practice Standards are updated, in line with practice expectations, and communicated to the business• Support the Quality and Performance Manager to ensure that Probation Instructions are disseminated effectively throughout the business and to Tier 2 Providers Show less

• Probation Service Officer

  • Sep 2018 - Jun 2021

  Successful track record in service user end to end management, from engagement, assessment and implementation to risk management of sentence plans. • Ensuring the objectives, review, evaluation and enforcement of the sentence are imposed. • Managing relationships in the supply chain; liaising appropriately with the CJS, partner agencies and other local authorities has been key into the provision of rehabilitation and my practice. • Representing London CRC confidently and positively in both formal and informal settings, including external meetings, trainings, service user interaction and a discussion on enforcement during the quarterly North West quality event in April 2019 and IT senior presentation June 2019. • Meeting successfully three key objectives on a daily basis; enabling service user to be less likely to re-offend, minimizing the risk of serious harm to others and implementing the sentence of the court.• Managing a fluid caseload of over 60 cases to a consistently good quality by writing detailed reports, planning and coordinating work, leading to the successful completion of sentence plan. • Demonstrating the ability in analysing behaviour by assessing risk and dealing effectively with challenging behaviour through oral communication and use of SEEDS Show less



Safer London

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Referral and Assessment Advisor

  • Jan 2020 - Dec 2020

  Contract position to LGE/ Safer London part of London CRC probation role to support the agency through the successful assessment of the referrals and build stronger relationships with 3rd party stakeholders and delivery partners. •Establish and maintain effective working relationships with multiple delivery partners and key stakeholders across London. •To develop and appropriately manage relationships with adult services including CRC, NPS and HMPS. •Co-ordinate and work closely with relevant partners Pan London to increase appropriate referrals to the service and ensure it is meeting its targets. •Deliver workshops and presentations to promote the service and improve referral pathways. •To undertake referral and assessment process (decisions about acceptance, level of risk and identified needs) to ensure young people accessing the service are referred into the appropriate strands of support. •To promote the LGE service whilst responding in a timely manner to enquiries about the service from statutory and voluntary agencies also young people and members of the public. •To support the collation of data through the inputting and maintaining of databases which can be used for statistical purposes to provide information to stakeholders. Show less



Imago Community

• London, United Kingdom

• Children & Young People Support Worker

  • Sep 2017 - Aug 2018

  Responsible of managing a consistent, high quality service across our London boroughs to help Young Carers (8-25yrs) build resilience and achieve their full potential. Supporting Young Carers from the point of referral via local support groups onto 1:1 work and working with other agencies. • Work alongside statutory services and initiate appropriate referral • Develop action plans with Young Carers; monitor and review • Establish local support/social groups for the Young Carers based on need. • Work with community partners to identify opportunities for Young Carers • Assist with and ensure any Safeguarding concerns that occur within the project are dealt with appropriately with the support of IMAGO’s Safeguarding Lead Show less



PROFESSIONAL LINGUISTIC & UPPER STUDIES LIMITED

• United Kingdom
• E-Learning Providers
• 1 - 100 Employee

• Centre Manager

  • Jun 2017 - Aug 2017

  PLUS (Professional Linguistic and Upper Studies), is a £6m business which specialises in English education programme/ holidays and undergraduate courses, with over 20k students a year in UK and America. With 4 years of experience the role expanded with higher responsibility - almost 400 students - as well as serving the role of Welfare Manager. • Responsible for the set up and operation of the centre by liaising with the University and holding it accountable to the terms and conditions of the contract signed with PLUS Ltd. • Managed the development of new business opportunities by liaising with the University in order to expand the programme of activities and services provided. • Coordinated both Academic and Activity programmes whilst ensuring the Welfare of the students. • Line managed leisure and academic staff by managing their performance and conduct through performance targets and regular 1-2-1 support. • Managing the relationship between the PLUS Centre staff and the clients to ensure effective service delivery. • Controlled expenditure of the budget and ensured services were delivered to budget. Show less



Hellenic Armed Forces

• Mytilene, Lesvos

• National Service Trainee

  • Sep 2016 - Jun 2017

  Compulsory National Service. • Gained broad experience and skills in dealing with harsh conditions and high levels of stress • Evaluated situations adeptly, addressed confrontations and learned how to better assess others Compulsory National Service. • Gained broad experience and skills in dealing with harsh conditions and high levels of stress • Evaluated situations adeptly, addressed confrontations and learned how to better assess others



University of Kent

• United Kingdom
• Higher Education
• 700 & Above Employee

• Study Environment Officer

  • Nov 2015 - Jun 2016

  • Supervised the common and study spaces, ensuring all rules and regulations were followed • A first point of contact for any complaints and grievances• Provided support and information to those using the areas

• Barista/ Waiter

  • Nov 2014 - Nov 2015

  At the busy university restaurant, role involved consistent interaction with customers, chefs and supervisors, explaining and promoting specials, and working alongside colleagues. • Handled complicated orders and ensured timely delivery • Operated the till and made financial transactions



University of Kent, Partnership Development Office

• Canterbury, United Kingdom

• Student Ambassador

  • Nov 2014 - Jul 2015

  As a Student ambassador at the University of Kent a lot of attention was given to the outreach program of the University. Whilst working with a variety of target groups, the central aim of the scheme’s wide array of activities is to encourage learners to consider progression to higher education generally. Student Ambassadors are central to these activities, providing a role model to learners and a unique perspective which can engage and inspire. While being an Undergraduate Module Assistant I was responsible for delivering any session to the students and to support the students (of various ages) in their problems in order to make the right decisions. Show less



PLUS (Professional Linguistic Upper Studies)

• Loughborough, United Kingdom

• Campus Manager

  • Jul 2014 - Aug 2014

  PLUS is a £6 Million business which specialises in English education programme/ holidays and undergraduate courses bringing in over 20,000 students a year into the UK and America. Main responsibilities: - Ensuring the smooth running of the summer centre, including coordination of academic and activities programmes, students welfare, and staff- client liaison. - Dealing with the various departments within the University where the campus is based. - Controlling expenditure of the budget and maintaining accurate accounts - Solving everyday problems and dealing with emergency situations. Show less



PLUS (Professional Linguistic and Upper Studies)

• Canterbury, United Kingdom

• Assistant Manager

  • Jun 2014 - Aug 2014



University of Kent, Development Office

• Canterbury, United Kingdom

• Student Caller/Fundraising

  • Feb 2014 - Apr 2014

  My task in this employment had three objectives; handling a good relationship with the university and its alumni, securing donations from the alumni contacted towards the Kent Opportunity Fund and updating records on to the database. During this employment I gained an excellent communication manner over the phone, a efficiency to deal with unhappy alumni, be creative and persuasive without crossing the line. Additionally I had to secure payments over the phone including the processing of direct debits and credit card donations. Trust and reliability were essential to this role, from which I gained great experience. Show less



PLUS (Professional Linguistic Upper Studies)

• Roehampton, London, United Kingdom

• Activity Leader

  • 2012 - 2013

  In this summer position duties involved running activity sessions for international students who came to visit and study in the UK for a sort period. Also, had the responsibility of escorting the students in central London and providing them with knowledge about the sights. Additionally, the activities were a task of great responsibility as they required excellent organisation skills, ability to take initiative and provide solutions in any case. Furthermore, for a short period of time in July 2012 during this employment I was asked to work as Campus Manager. The undertaking of this task was a challenge from which I came through successfully, as I was responsible for everything concerning the smooth operation of the campus including its closure. Team work was an essential part of the job. My ability to co-operate successfully with my colleagues is proven from my reference letter. Show less