Ioannis Hadjiosif

Head - CRM Specialist at TBWA\ENTELIA
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Contact Information
us****@****om
(386) 825-5501
Location
Nicosia, Cyprus, CY

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Credentials

  • Display & Video 360 Certification Exam
    TBWA\ENTELIA
    Mar, 2022
    - Nov, 2024

Experience

  • TBWA\ENTELIA
    • Cyprus
    • Advertising Services
    • 1 - 100 Employee
    • Head - CRM Specialist
      • Oct 2019 - Present

      Loyalty, Plexure CRM, Analytics and (DV 360 Google Marketing Platform) Devise and implement a market-leading CRM strategy for the end to end consumer lifecycle through customer acquisition, engagement, retention and reactivation to promote long term relationships with customers. Loyalty, Plexure CRM, Analytics and (DV 360 Google Marketing Platform) Devise and implement a market-leading CRM strategy for the end to end consumer lifecycle through customer acquisition, engagement, retention and reactivation to promote long term relationships with customers.

  • ERMES GROUP - (SPAR Cyprus)
    • Cyprus
    • Head - CRM and Loyalty
      • Jan 2018 - Oct 2019

      Managing Spar Loyalty Scheme and customer services. Creation of Marketing campaigns using Microsoft Navision, BI Reporting and CRM tool. -Manage of all communications plans for loyalty and membership programs. -Development of engaging impactful and personalized campaigns to drive the ultimate customer experience and reach objectives. -Continuously monitor and evaluate the customer experience as well as industry trends and best practices, to identify opportunities for improvement. Managing Spar Loyalty Scheme and customer services. Creation of Marketing campaigns using Microsoft Navision, BI Reporting and CRM tool. -Manage of all communications plans for loyalty and membership programs. -Development of engaging impactful and personalized campaigns to drive the ultimate customer experience and reach objectives. -Continuously monitor and evaluate the customer experience as well as industry trends and best practices, to identify opportunities for improvement.

  • ERMES GROUP (Ermes Department Stores Plc)
    • Cyprus
    • CRM and Loyalty Manager
      • Aug 2009 - Jan 2018

      Managing the Largest Loyalty scheme in Cyprus (Ermes Club). -Develop and execute a comprehensive customer experience strategy that aligns with the company's goals and objectives. -Developing and implementing data-led marketing techniques that will drive new customers. -Ensure customer satisfaction, loyalty, and advocacy by measuring and analysing key performance indicators, implementing initiatives, and tracking progress. -Managed relationships with external vendors and partners, to ensure alignment with the company's customer experience strategy. Show less

  • Axiom Consulting
    • Information Technology & Services
    • 1 - 100 Employee
    • Software Developer, Consultant
      • Jan 2007 - Jan 2008

      Application design and development on a Loyalty suite involving client implementation, training and support. • Developed and tested software web applications using ASP.net, AJAX, HTML. • Worked with SQL server and IBM store procedures. • Gathered customer requirements,analyzing,testing Application design and development on a Loyalty suite involving client implementation, training and support. • Developed and tested software web applications using ASP.net, AJAX, HTML. • Worked with SQL server and IBM store procedures. • Gathered customer requirements,analyzing,testing

  • Arizona State University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Arizona State University Tutor
      • Jan 2005 - Dec 2005

      • Tutored groups of 10-20 college students in java, calculus, probability, and statistics • Scheduled appointments for tutoring • Recruited and trained new tutors on job duties and responsibilities • Tutored groups of 10-20 college students in java, calculus, probability, and statistics • Scheduled appointments for tutoring • Recruited and trained new tutors on job duties and responsibilities

Education

  • Arizona State University
    Bachelor's degree, Computer Science
    2001 - 2005

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