Experience

DTS Systeme GmbH
• Germany
• IT Services and IT Consulting
• 100 - 200 Employee
• Systems Administrator

  • Jun 2023 - Present


CPI SA

• Greece
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Technician

  • Jan 2021 - Apr 2023

  • Conducted computer software and hardware troubleshooting on Windows 11, 10 and Linux operating systems • Replaced and repaired hardware and software while simultaneously securing vital data • Documented repairs and sent computers to customer while following up in a timely manner • PC maintenance/optimizations/upgrades • Create user accounts, set security privileges and software installation • Experience with ERP & CRM software (Entersoft Business Suite) • Conducted computer software and hardware troubleshooting on Windows 11, 10 and Linux operating systems • Replaced and repaired hardware and software while simultaneously securing vital data • Documented repairs and sent computers to customer while following up in a timely manner • PC maintenance/optimizations/upgrades • Create user accounts, set security privileges and software installation • Experience with ERP & CRM software (Entersoft Business Suite)



GSK

• United Kingdom
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Information Technology Administrator

  • Jan 2021 - Apr 2023

  • Resolving computer hardware and software issues on Windows 10 and iPads both locally and remotely, and managing Incident resolutions, Change Management and Service Requests • Managing Active Directory, Microsoft 365, mobile devices, servers, firewalls, switches, Cisco telephony, handling basic network support, and ensuring all hardware and software is up-to-date and compliant with quality and security standards policies • Information collection, analysis, and documentation of bugs with Engineering for product issues impacting users, reviews and analysis of processes for automation implementation, and asset management and orders • Taking ownership of optimizing and improving approved onboarding procedures in conjunction with HR, creating process or troubleshooting documentation in the support knowledge base, and providing feedback to the training and documentation organization • Strong communication skills including direct communication with third-party technicians and HCL's Global Service Desk, monitoring and suggesting ways to improve user experience, and escorting third-party technicians at GSK site • Experienced in managing projects, ticketing systems (ServiceNow), and liaising with other departments to resolve issues before they become serious or widespread Show less



Self-employed

• Real Estate
• 1 - 100 Employee

• IT Technician & Consultant

  • Aug 2009 - Apr 2023

  • Conducted computer software and hardware troubleshooting on Windows (11, 10, 8.1, 8, 7, and XP platforms), macOS, and Linux operating systems • Meet with customers to pick up laptops or desktops for repairs • Replaced and repaired hardware and software while simultaneously securing vital data • Documented repairs and returned devices to customer while following up in a timely manner • PC, home networking & private cloud installations/maintenance/optimizations/upgrades, custom made PCs and data recovery • Create user accounts, set security privileges, and software installation • Provision of remote assistance through establishing remote connection to client's computers • Removal services of Viruses, Trojans, Spyware, and Malware • Educating customers on proper usage of hardware/software while also consulting on preventive measures to insure problems do not reappear Show less



Athens English Comedy Club

• Greece
• Entertainment

• Production Assistant

  • Nov 2019 - Nov 2022

  • Direct communication with the producer to review needs and next steps as necessary • Monitoring social media activity • Monitoring dates and schedules of cultural events in Athens so as to advise on any clashes with similar events • Proofreading promotional material and press content (both English and Greek) • E-Distribution of promotional material to online press sources (magazines, cultural publications, newspapers, etc) • Pick-up of printed promotional material and distribution to third party venues and flyering • Research on -and for- new performers • Research on new promotional channels & merchandise suppliers (tech specs and budgeting) • Overseeing promotional material needs and setup with the theater/venues • Ensuring the theater/venue is set up and all needed equipment is in place • Ensuring both performers and production members have everything they need in the run-up to the show • Overseeing light and sound-checks Show less


Webhelp
• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee
• Sales Account Manager

  • Sep 2020 - Dec 2020


Teleperformance Greece

• Technical Support & Customer Experience Representative / Account Security Specialist

  • Nov 2017 - Nov 2019

  • Inbound emails, chats and calls supporting account access/security, file-recovery and software issues • Log reviewing of accounts to ensure that there were no breaches of security • Drafted incident case reports, collected background info and evidence from statements during investigation and uploaded data into proper management information system for proper processing • Inbound emails, chats, and calls supporting the full spectrum of the company's product with cross-selling duties • Identification and segregation of customers' complaints with ability to take recovery actions for relief • Pre-emptive monitoring and issue identification • Problem-solving through root-cause analysis • Case records generation, maintenance, and analysis • Created and implemented case handling process, which met and outperformed production's goals • Acquired competence of GUI handling on all major production applications (Dropbox product suite, HelloSign, Zendesk, SnapEngage, LiveOps, CCMS, Microsoft Office product suite, Google product suite) • Usage of custom tools • Received training and acquired knowledge on GDPR policies • Soft skills acquisition of performing productively under pressure and application of emotional intelligence • Active product feedback • Active process feedback to ensure highly optimized flow on efficiency and stability Show less



Delfini Hotel / Ionion Hotel

• Hotel Receptionist

  • Aug 2011 - Aug 2017

  • Answered telephonic, e-mail and in-person queries related to hotel services and resolved any complaints and/or issues • Coordinated successful check in and check out procedures for all guests • Handled 3rd party reservations and ensuring proper processing • Managed group bookings for meetings and conferences • Maintained records of guests and visitors coming in and going out of hotel • Prepared and completed room and restaurant bills • Recorded daily room occupancy and rate totals • Handled payments through cash, checks and credit cards • Recorded revenue totals for cash, checks, and credit card transactions • Assisted guests' in storing valuables in secure deposit box • Liaised with other departments of hotel Show less