Experience

Knose Pet Insurance

• Australia
• Financial Services
• 1 - 100 Employee

• Pet Care Consultant

  • Jul 2020 - Present



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Work from Home - Customer Advisor

  • Apr 2020 - May 2020

  Max Term Contract Max Term Contract



Yumplicity Food Group

• Australia
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Operations and Sales Management

  • Mar 2018 - Mar 2020



Brilliant Prints

• Manufacturing
• 1 - 100 Employee

• OPERATIONS / ADMIN / PRODUCTION MANAGER / COMPANY ADVISOR

  • Aug 2014 - Aug 2017

  Brilliant Prints is an Australian owned Manufacturing and Consulting company that specialises in product and business support for the professional photographic industry. Our customer network spreads throughout Australia service the country’s leading studios. Key Responsibilities: • Liaised with vendors / industry bodies to ensure vendor assessments met company objectives. • Applied strategic planning to govern company objectives. • Set employee goals and KPI’s. • Developed staff training to maximize employee experience and professional development. • Managed HR processors from monitoring staff performance, conducting performance reviews, along with recruitment and terminations. • Change Management - Planed and implement procedures and systems to maximize operating efficiency. • Co-ordinated payroll and monthly budget activities for maximum operational efficiency. • Generated and maintained employee payroll through MYOB. • Reviewed performance data (financial, procurement and activity reports) to monitor and measure productivity, goal progress and activity levels. • Assisted the payroll specialist in compiling bi-weekly reports. Key Achievements: • Successfully integrated two production companies within a time frame of 6 months • Introduced systems and procedures that streamlined manufacturing and operational processes which resulted in a cost saving of 40% over a 20 month period • Assisted in Account Management • Trained staff on improving time management skills by breaking tasks down into manufacturing stages, this resulted in improved productivity and teamwork allowing individuals and team to achieve KPI’s • Independently created production templates, aiding sales and marketing to streamline order intake and allow clients to submit orders in full; allowing our team to carry out objectives and get results with in the desired time frame



PHOTO MOUNTS & ALBUMS AUST

• Director

  • Sep 2008 - Jul 2014

  An established business with over 30 years’ experience in the photographic industry, Photo Mounts and Albums is a trusted and recognised name within our community. 'Photo Mounts' products are manufactured in Brisbane, Queensland by a specialised and skilled team. Key Responsibilities: • Developed, policies and procedures to achieve organizational sales goals and revenues • Co-ordinated production action plans to maintain a high level of quality control • Evaluated performance of production staff and provide training, feedback and coaching where required • Liaised with vendors / industry bodies to ensure vendor assessments met company objectives • Assisted with the development of product lines and market research • Financial analysis - investigate accounting procedures and assisted in weekly payroll • Track, collate and interpret sales figures, analyse data to identify product opportunities • Attended trade meetings and industry conventions Key Achievements: • Developed systems and installed new technology that streamlined manufacturing and operational processes which resulted in a cost saving of 40% over 36 months • Consolidated our operations from two factories into one resulting in an annual saving of $50,000, along with a marked improvement in productivity. • Implemented total quality management (TQM) which cemented our reputation as a quality brand resulting in a dramatic increase in customer referrals and new business opportunities • Established a relationship with Australia’s top five largest studios and secured there business with a combined value of $1million over 24 months • Developed a series of products, allowing “New Genre” of Photography businesses through our doors • Created a strong company culture, and values system that evolved the brand of PMA in to one of the most respected and revered album manufacturers in the southern hemisphere