Experience

Sofitel Athens Airport
• Greece
• Hospitality
• 1 - 100 Employee
• Reservations Agent

  • Apr 2023 - Present

ERGON FOODS
• Greece
• Food and Beverage Services
• 1 - 100 Employee
• Front Office Receptionist at Ergon House Hotel 4*

  • Feb 2023 - Apr 2023

PAROCKS hotel & spa
• Greece
• Hospitality
• 1 - 100 Employee
• Front Office Manager at PAROCKS Luxury Hotel & Spa 5*

  • Apr 2022 - Oct 2022


HotelBrain Group

• Greece
• Hospitality
• 1 - 100 Employee

• Front Office Receptionist at High Mill Hotel 4*

  • Jun 2021 - Sep 2021

  Greeting and welcoming hotel guests and visitors • Checking-in / Checking out guests and maintaining guest records • Handling guest inquiries, requests and complaints • Answering phone calls and replying to emails • Contacting necessary staff to solve problems when challenges arise, ensuring guest comfort • Make reservations, receiving and sorting daily mail and arrange of rent a car services or daily cruises for guests Greeting and welcoming hotel guests and visitors • Checking-in / Checking out guests and maintaining guest records • Handling guest inquiries, requests and complaints • Answering phone calls and replying to emails • Contacting necessary staff to solve problems when challenges arise, ensuring guest comfort • Make reservations, receiving and sorting daily mail and arrange of rent a car services or daily cruises for guests



Connect Studios & Apartments

• Front Office & Reservations Agent

  • Aug 2020 - Jun 2021

  • Management of reservations in channel manager WEB HOTELIER and extranets such as Booking, Expedia, Airbnb • Responsible for sales, promotions, and finance • Checking-in / Checking out procedure and maintaining guest records • Handling all guest inquiries, requests, and complaints - Troubleshooting emergencies • Answering phone calls and replying to emails • Responsible for reservations of restaurants, rent a car service, and transportation for guests. • Back office • Management of reservations in channel manager WEB HOTELIER and extranets such as Booking, Expedia, Airbnb • Responsible for sales, promotions, and finance • Checking-in / Checking out procedure and maintaining guest records • Handling all guest inquiries, requests, and complaints - Troubleshooting emergencies • Answering phone calls and replying to emails • Responsible for reservations of restaurants, rent a car service, and transportation for guests. • Back office



Crucial Hospitality

• Greece
• Hospitality
• 1 - 100 Employee

• Front Office Receptionist at Vitruvius Smart Hotel & Spa 4*

  • Oct 2019 - Feb 2020

  • Greeting and welcoming hotel guests and visitors • Checking-in / Checking out procedure and maintaining guest records • Management of reservations in WEB HOTELIER and extranets Booking, Expedia, Welcome beds, Hotels.com, Agoda. • Update the Hotel cloud PMS reservation system • Handling guest inquiries, requests, and complaints - Troubleshooting emergencies • Answering phone calls and replying to emails • Liaising with the accounting department for payments • Monitoring stock and ordering office/restaurant supplies • Responsible for reservations of restaurants, rent a car service and transportation for guests. Show less

• Front Office Receptionist at Sunrise Accommodation 3*

  • Jun 2019 - Oct 2019

  • Greeting and welcoming hotel guests and visitors • Checking-in / Checking out guests and maintaining guest records • Handling guest inquiries, requests and complaints • Answering phone calls and replying to emails • Contacting necessary staff to solve problems when challenges arise, ensuring guest comfort • Make reservations, receiving and sorting daily mail and arrange of rent a car services or daily cruises for guests • Greeting and welcoming hotel guests and visitors • Checking-in / Checking out guests and maintaining guest records • Handling guest inquiries, requests and complaints • Answering phone calls and replying to emails • Contacting necessary staff to solve problems when challenges arise, ensuring guest comfort • Make reservations, receiving and sorting daily mail and arrange of rent a car services or daily cruises for guests



HERAKLIO TRAVEL S.A.

• Greece
• Travel Arrangements
• 1 - 100 Employee

• Trainee Travel Agent

  • Jan 2019 - Jun 2019

  • Issue boat tickets and air tickets • Provide information on flights and fares • Perform tickets/bookings changes or cancellations • Answer incoming calls • Customer service • Issue boat tickets and air tickets • Provide information on flights and fares • Perform tickets/bookings changes or cancellations • Answer incoming calls • Customer service



Ecstasy Limited

• Bangladesh
• Retail Apparel and Fashion
• 1 - 100 Employee

• Retail Sales Assistant

  • Jun 2016 - Oct 2018

  • customer service • cash handling • sales promotion and achieving sales goals • stock monitoring • interior decoration of the store • customer service • cash handling • sales promotion and achieving sales goals • stock monitoring • interior decoration of the store



Salamina Municipality-Department of Surveying Planning

• Land Surveyor

  • Jul 2015 - Dec 2015

  • land surveying, cadastral surveying • field work and office work • design the survey in AutoCAD • back office support • customer service • data processing • land surveying, cadastral surveying • field work and office work • design the survey in AutoCAD • back office support • customer service • data processing



Bletsas Architectural studio

• Land Surveyor assistant

  • Jan 2015 - Jun 2015

  • field work for the Legalization of Arbitrary Construction, Act 4178 / 2013 • design the survey in AutoCAD • data processing • back office support • field work for the Legalization of Arbitrary Construction, Act 4178 / 2013 • design the survey in AutoCAD • data processing • back office support



Nikolaos A. Lianos

• Land Surveyor assistant

  • Jan 2014 - Jun 2014

  • 3D terrestrial laser scanning for cultural heritage of Athens • processing the point cloud at office using FARO SCENE 5.0design the survey in AutoCAD • designing in AutoCAD • data entry and back office support • 3D terrestrial laser scanning for cultural heritage of Athens • processing the point cloud at office using FARO SCENE 5.0design the survey in AutoCAD • designing in AutoCAD • data entry and back office support



WEST SA

• Greece
• Advertising Services
• 100 - 200 Employee

• Sales Promoter

  • Oct 2012 - May 2013

  promoter for Samsung Electronics promoter for Samsung Electronics



IKEA Group

• Italy
• Design Services
• 1 - 100 Employee

• Cashier

  • Jun 2008 - Jan 2011

  cash handling and customer service cash handling and customer service



Eratosthenis A.E

• Greece
• Civil Engineering
• 1 - 100 Employee

• Trainee Land Surveyor

  • Oct 2009 - Mar 2010

  participate in the Project ” Remote sensing of Land subsidies for Year 2009” via Arcview software, vectorization of geographical units based on orthophotos using the AutoCAD Map software participate in the Project ” Remote sensing of Land subsidies for Year 2009” via Arcview software, vectorization of geographical units based on orthophotos using the AutoCAD Map software