Experience

Player Gaming

• Romania
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Project Manager

  • Nov 2021 - Present

  I joined Player as a project Manager, to help develop and launch a brand new website to the Romanian market. The role is a challenge that I accepted happily and where I can really show my organizational and managing skills. Responsibilities : Planning everything from execution to delivery Directing the team to achieve a common goal Delegating work effectively Managing the financial and time resources, as well as the teams involved Managing the deployment deliverables Monitoring progress and track roadblocks Conducting regular meetings Managing documentation and reports Reviewing the content Ownership of the recruiting and hiring members for the project Develop comprehensive project plans that merge business requirements with company goals. Proactively supervise and implement project plans to ensure the project is on schedule and on budget. Keep stakeholders well-informed of project status and deliverables. Communicate proactively – identify problems, create solutions & implement efficiency improvements. Coordinate and support project teams. Show less



Airinvest

• Zona metropolitană București

• Customer Success Manager

  • Dec 2018 - May 2022

  Stakeholder Management Account Management, real time via chat, email and phone Property Management Automatization processes and implementing new strategies Training and onboarding of new agents and customers Stakeholder Management Account Management, real time via chat, email and phone Property Management Automatization processes and implementing new strategies Training and onboarding of new agents and customers



Pathwwway

• Online Audio and Video Media
• 1 - 100 Employee

• General Customer Support and Acquisitions Manager

  • Aug 2016 - Dec 2018

  Responsibilities: Handling top priority emails and calls from customers Making sure the team's KPI's are reported and within an acceptable standard Reporting any errors or bugs encountered or sent by customers Offering training and guidance for the department's agents Managing all logistic issues of the department, schedule, bonus plan Reviewing every agents work and providing feedback whenever needed Implementing new procedures and working on the automatization of the processes Assisting the Promotions department with various promotions Handling the Shop Orders for our customers along with the Digital Sales department Monthly reporting of the department status to my manager Making new customers enroll in our business Show less



Pathwwway

• Online Audio and Video Media
• 1 - 100 Employee

• Customer Support And Deposit Help Manager

  • Dec 2015 - Jun 2016

  Answering high priority emails and calls, handling special requests from customers Handling top priority declined transactions, verifying transactions status and offering guidance to the agents regarding them Monitor all transaction rates and reasons Keeping track of the team's KPI's Offering training to all new agents hired in the department Improving the workflow and processes that the team was involved in Assisting the Promotions department with various promotions Handling the Shop Orders for our customers along with the Digital Sales department Show less



King Crown Online Services ltd

• Outbound and Customer Support Team Leader

  • Sep 2014 - Nov 2015

  Responsibilities: Solving all incoming issues via email from customers Calling customers in regards to our latest promotions and offers Offer training to all new agents hired in the department Keeping track of all issues and KPI's of the team Forwarding to the proper department all issues that might occur Managing the dialer system and forwarding any error encountered

• Sales Agent

  • May 2013 - Aug 2014

  Responsibilities: Providing sales offers via chat Answering to email and calls from the customers regarding the accounts and website Offering guidance to my colleagues if needed

• Retention Agent

  • Dec 2012 - May 2013

  Responsibilities: Sending emails and offers to customers regarding our latest promotions Taking chats and calls regarding best deposit offers available Provide guidance related to the website and our offers via, email, calls , chats