Experience

S.C. OTTER-DISTRIBUTION S.R.L.

• Romania
• Retail
• 1 - 100 Employee

• Product Documentation Specialist

  • May 2022 - Present

  • Ensures smooth implementation of data collection process; • Gathers data from each step of the pipeline (Internal ERP, Magento, Google Analytics, PIM Software); • Assembles reports for relevant process KPIs; • Interprets incidents and corrects or assigns them to the qualified teams; • Organizes photo sessions and ensures a good communication channel with associated photographers. • Ensures smooth implementation of data collection process; • Gathers data from each step of the pipeline (Internal ERP, Magento, Google Analytics, PIM Software); • Assembles reports for relevant process KPIs; • Interprets incidents and corrects or assigns them to the qualified teams; • Organizes photo sessions and ensures a good communication channel with associated photographers.



Two Minutes- Coffee Shop

• Barista

  • Sep 2021 - Present

  • Professional coffee alchemist; • Probably one of the most established coffees in Bucharest; • Technical and coffee-shop guidance to newcomers; • Preparing products to the highest quality standards; • Hosting guests with a wide variety of services; • Being a good brand ambassador;*La Marzocco & Friends* * WCC- Milan 2022* • Professional coffee alchemist; • Probably one of the most established coffees in Bucharest; • Technical and coffee-shop guidance to newcomers; • Preparing products to the highest quality standards; • Hosting guests with a wide variety of services; • Being a good brand ambassador;*La Marzocco & Friends* * WCC- Milan 2022*



Miss Alé - Central Culture

• Bartender

  • Feb 2020 - Sep 2020

  • Preparing the products according to the recipes as well as special requests; • Promoting the image of unity through behaviour and quality of service; • Managing orders, ensuring receipt and storage according to hygiene standards; • Hosting guests with a wide variety of services; • Working based on sales targets; • Event management; • Creating content for social media: Facebook, Instagram and YouTube. • Preparing the products according to the recipes as well as special requests; • Promoting the image of unity through behaviour and quality of service; • Managing orders, ensuring receipt and storage according to hygiene standards; • Hosting guests with a wide variety of services; • Working based on sales targets; • Event management; • Creating content for social media: Facebook, Instagram and YouTube.



Givers Coffee House

• Barista

  • Jul 2019 - Jan 2020

  • Designing and implementing the opening and closing protocols necessary for a specialty coffee shop; • Designing the base menu and updating it every season; • Training colleagues regarding the closing and opening protocols, recipes and safety and hygiene standards; • Ensuring the stock is enough to cover the needs of the shop and external orders; • Ensuring proper tracking of the cashflow and cooperation with the accounting department; • Advertising the location and the events within the OAR Headquarters; • Finding and promoting independent artists to build an expo centre; • Promoting and organising socio-cultural events, workshops and trainings; • Acting and promoting the principle of giving back to the community actively getting involved in recycling, promoting sustainability and the zero waste concept. Show less



Origo Coffee

• Romania
• Food and Beverage Services
• 1 - 100 Employee

• Barista

  • Mar 2019 - Jul 2019

  • Warehouse management based on the type and category of product to ensure proper flow of operations; • Ensuring the stock is enough to cover the needs of the shop and external orders; • Tagging products based on demand, price, campaigns, expiration date; • Understand menu content and keep up to date with any changes; • Being a good brand ambassador; • Receive orders & serve customer requests to the standards required; • Providing a cozy atmosphere; • Passing the courses “INTRODUCTION TO COFFEE” and “BARISTA SKILLS FOUNDATION” in order to gain the necessary skills to deliver the required standards; • Perform open and close operations with the rest of the team. Show less



Sufrageria

• Romania
• Recreational Facilities

• Head Bartender

  • Aug 2018 - Jan 2019

  • Receive orders from customers; • Suggest the best drinks and house specials to new clients; • Ensure legal age of the customer checking his ID prior to receiving his order, if necessary; • Mix and serve alcoholic beverages as per client request; • Receive payments (cash or credit card), punch orders, and give change to customers as needed; • Maintain a clean, attractive, and organised bar; • Conduct weekly and monthly inventories to ascertain the adequate supply of liquor, ice, cups, and other necessities; • Instruct and help accommodate new colleagues; • Assist in organising and promoting new events. Show less



Energiea Pub

• Peru
• Advertising Services

• Waitress

  • Apr 2018 - Jun 2018

  • Provide a warm welcome for customers; • Receive food and drink orders & serve customer requests to the standards required; • Serve dishes to customers at tables; • Befriend the regulars and greet them by name: • Ensure timely delivery of all food and beverage items to customers; • Understand menu content and keep up to date with any changes; • Make recommendations based on the menu if requested; • Answer guest queries in a polite and helpful manner; • Clear cutlery and dishes away from tables; • Pass food orders through to the kitchen staff promptly; • Check on customers asking if they are enjoying their meals and service; • Ensure that the food service area is left clean and tidy once all the guests have left; • Prepare and set the tables for the next guests. Show less



JourneyPub

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Waitress

  • Aug 2016 - Apr 2018

  • Participate with the team in daily cleaning activities to get everything set for opening and closing, prepare and clean the serving room, terraces and annexes; • Provide service to customers on daily tables, parties, events, receptions, catering, etc; • Making the mise-en-place and arranging assistant furniture in the serving room; • Ensure the food service area is left clean and ready for the next guests • Participate with the team in daily cleaning activities to get everything set for opening and closing, prepare and clean the serving room, terraces and annexes; • Provide service to customers on daily tables, parties, events, receptions, catering, etc; • Making the mise-en-place and arranging assistant furniture in the serving room; • Ensure the food service area is left clean and ready for the next guests



Journey Pub

• United States
• Writing and Editing

• Hostess

  • Mar 2016 - Nov 2016

  • Greeting guests, assigning tables, managing team workflow and significant guest queues during busy hours; • Successfully resolved customer issues and complaints; • Offer useful information and lead the guests in a restaurant tour, while having an informative and pleasant conversation. • Greeting guests, assigning tables, managing team workflow and significant guest queues during busy hours; • Successfully resolved customer issues and complaints; • Offer useful information and lead the guests in a restaurant tour, while having an informative and pleasant conversation.



MEDNET Marketing Research Center

• Romania
• Market Research
• 1 - 100 Employee

• • Nov 2015 - Dec 2015

  • Organise and aid a team of 12 members;• Provide training and support to ensure all team members understand the questionnaire they willapply to customers;• Making sure the proposed target is reached;• Supervise the team and assist in solving any problem that may occur.

• • Oct 2015 - Nov 2015

  • Conduct surveys;• Gather information from survey participants;• Fill out and send the questionnaires;• Introduce the information acquired into the database in order to be analysed



Arges Courthouse

• Law Intern

  • Jul 2015 - Aug 2015

  • Participate in court hearings and the judicial process; • Administrative activities - archive and registry departments • Participate in court hearings and the judicial process; • Administrative activities - archive and registry departments



Birou Mediator Mirela Dragu

• Mediator Internship

  • Jan 2014 - May 2015

  • Take care of logistics in order to offer a professional work environment; • Active participation in mediation sessions; • Help organise conferences and work related events. ** The necessity of psychological expertise of the child and the family to establish the parental rights** Bucharest Courthouse ** Practical Approach of Mediation** Bucharest Courthouse • Take care of logistics in order to offer a professional work environment; • Active participation in mediation sessions; • Help organise conferences and work related events. ** The necessity of psychological expertise of the child and the family to establish the parental rights** Bucharest Courthouse ** Practical Approach of Mediation** Bucharest Courthouse

• Market Researcher

  • Oct 2014 - Nov 2014

  • Maintain the participant database; • Complete offline queries; • Call centrer. • Maintain the participant database; • Complete offline queries; • Call centrer.