Experience

Cogsdale Corporation

• Canada
• Software Development
• 1 - 100 Employee

• Manager of Client Services

  • Sep 2015 - Present

  Toronto, Canada Area - People Management – Mentorship and development of the Client Services Team, which is comprised of Project Managers, Technical and Functional Consultants. Some of the admin responsibilities include cross-training, performance planning and evaluation, expense reports approval, time off approvals, etc. - Program Management – Responsible for quality delivery of all engagements with existing client base - Revenue Management – Drive monthly revenue targets, WIP forecasting, invoicing and AR… Show more - People Management – Mentorship and development of the Client Services Team, which is comprised of Project Managers, Technical and Functional Consultants. Some of the admin responsibilities include cross-training, performance planning and evaluation, expense reports approval, time off approvals, etc. - Program Management – Responsible for quality delivery of all engagements with existing client base - Revenue Management – Drive monthly revenue targets, WIP forecasting, invoicing and AR collection - Account Management – Assist Account Executives with review SOWs, estimates, Client Management, pipeline review, initiatives for new service offerings - Operations Improvements – Streamline internal processes, evaluate and implement new tools to improve daily operations (Atlassian JIRA, Confluence, Clarizen Project Management Tool, DocuSign) Show less



Experian

• Information Services
• 700 & Above Employee

• Senior Business Implementation Analyst

  • Sep 2014 - Aug 2015

  Toronto, Canada Area ‐ Implementation Projects – Business requirements documentation, development, testing, UAT and production deployment ‐ Client Support – Status meetings, delivery of change requests, support issues ‐ Technology and Industry – Experience with Experian’s PowerCurve onDemand cloud based decisioning tool and products, designed to increase speed and precision of decision-making processes for clients in the Financial and Utilities Industry; exposure to XML and Web-Services



Trajectory Inc.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• ERP/CRM Consultant

  • Mar 2014 - Sep 2014

  Toronto, Canada Area ‐ NetSuite Implementation Projects and Client Support ‐ Technology – High level understanding of the SaaS concept and NetSuite modules



Cogsdale Corporation

• Canada
• Software Development
• 1 - 100 Employee

• Professional Services Consultant

  • Jun 2009 - Feb 2014

  Worked on software implementation projects for utility billing software; worked with Gas, Water & Sewer and Electric utilities. Led 2 full cycle implementations and participated to multiple other projects in different phases; worked with clients remotely as well as on-site. Some of the most important tasks performed are: - Business Requirements - Participated to requirements gathering workshops and wrote up documentation which outlines recommendations regarding software implementation… Show more Worked on software implementation projects for utility billing software; worked with Gas, Water & Sewer and Electric utilities. Led 2 full cycle implementations and participated to multiple other projects in different phases; worked with clients remotely as well as on-site. Some of the most important tasks performed are: - Business Requirements - Participated to requirements gathering workshops and wrote up documentation which outlines recommendations regarding software implementation, process changes, customizations needed, reporting solutions, risk items, etc. - System Setup/Configuration - Led requirement gathering sessions and setup activities; delivered system setup document. - Data Conversion – Worked closely with clients and DBAs to establish requirements and data mapping. - Reporting - Developed custom reports with Crystal Business Objects and SSRS based on SQL objects (views, stored procedures, table valued functions, etc.). Also prepared specification documents for bill template reports. - Interfaces - Designed, developed, documented and tested a number of custom interfaces between the CIS and 3rd party applications. - Testing - Developed testing plans and led testing efforts for the following phases: data acceptance, customizations, unit, functional, reports, integration, parallel and user acceptance testing. - Business Process Review/Best Practices - Reviewed and designed business processes for utilities that allowed them to maximize the potential of the software in a simple and effective manner. - Go Live Planning and Post Implementation Support – Led the preparation for go-live and cutover activities. The post implementation support consisted of additional training for client staff, troubleshooting issues and ensuring the production schedule is not impacted. - Technical Skills – Microsoft Dynamics GP and CRM, Microsoft SQL Server, T-SQL, SSRS, Crystal Reports, Microsoft Office (including Visio and Project) Show less



AB InBev

• Belgium
• Manufacturing
• 700 & Above Employee

• IT Transformation Projects Coordinator (Internship)

  • Oct 2007 - Dec 2007

  Bucharest, Romania Helped the IT Manager with the administration of various tasks in the new server implementation projects.



Michell Enterprises LLC

• Manager Trainee

  • Jun 2007 - Oct 2007

  Participated to the “Work and Travel USA” program, which is designed for students to work abroad during the summer vacations; worked initially in a front counter position, but was quickly promoted to office work in order to assist with other tasks. • Payroll duties I worked with Paychecx software in order to manage the checks for approximately 270 employees working in 5 different McDonald’s restaurants. At the end of each week I would give a labor report, came up with solutions and… Show more Participated to the “Work and Travel USA” program, which is designed for students to work abroad during the summer vacations; worked initially in a front counter position, but was quickly promoted to office work in order to assist with other tasks. • Payroll duties I worked with Paychecx software in order to manage the checks for approximately 270 employees working in 5 different McDonald’s restaurants. At the end of each week I would give a labor report, came up with solutions and suggestions in case the labor percent was not the desired one and made sure they were correctly implemented. • Scheduling duties I helped implement and train managers to efficiently use scheduling software. I reported on a weekly basis to the scheduling manager the strategy needed to be taken in order to achieve the best labor percent. • Front counter As a manager trainee I had to make sure that the customers’ satisfaction was a priority for every crew member. Show less