Ioana-Andreea Pilat
Learning and development trainer at YourParkingSpace- Claim this Profile
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English Full professional proficiency
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Romanian Native or bilingual proficiency
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Spanish Limited working proficiency
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Bio
Experience
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YourParkingSpace
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United Kingdom
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IT Services and IT Consulting
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100 - 200 Employee
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Learning and development trainer
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Sep 2022 - Present
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Customer Care Specialist
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May 2021 - Sep 2022
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Senior Customer Care Specialist
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Houst
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United Kingdom
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Real Estate
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100 - 200 Employee
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Onboarding Executive
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Mar 2020 - Apr 2020
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Hostmaker
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United Kingdom
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Leisure, Travel & Tourism
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1 - 100 Employee
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Onboarding Executive
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Feb 2020 - Feb 2020
Key member of Account Management team, dealing with new hosts just after they have joined the Hostmaker portfolio. Ensuring that all new homes are properly on-boarded to our systems and that listings are uniform and written to the highest standards across all platforms. Support Customer Experience team with all written materials for the Hostmaker guests Writing descriptions for all new listings on multiple channels i.e AirBnB, Booking.com, Homeaway.com etc. Maintaining an accurate up to date inventory of Hostmaker properties yet to go live on partners’ booking sites. Show less
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UnderTheDoormat
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United Kingdom
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Travel Arrangements
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1 - 100 Employee
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Channel Distribution & Systems Intern
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Oct 2019 - Dec 2019
• Listing homes to booking platforms like Booking.com, Airbnb, Homeaway, Tripadvisor, Expedia and Marriott• Working in Channel manager to list, optimize and distribute homes to different channels• Optimizing listing, platforms, processes• Managing listings on the website and the additional platforms• Creating automations to CRM and Channel manager for internal and external use• Generating reports to be used by the team in meetings and monthly dashboard• Assisting in Homes & Villas by Marriott onboarding• Sending newsletters and emails by using Mailchimp • Doing social posts to our social media platforms Show less
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Sales & Marketing Intern
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Aug 2019 - Oct 2019
• Acquiring knowledge about business processes and materials. • Supporting marketing team in campaigns, promotions and in digital side of this area (doing social posts in all our platforms and digital marketing activities like tracking our website and social platforms traffic). • I was involved in the organisation crowdfunding campaign and Marriott launch having my own tasks and objectives to achieve, invoicing via email to the UnderTheDoormat database and social media announcements. • Other activities developed: drafting posts, scheduling future posts, planning and acting for engagement increase, naming new homes, creating videos for new entry homes. Show less
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Education
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Universitatea „Alexandru Ioan Cuza” din Iași
Economist, Business Administration