Inés Mena Saravia

Director of Customer Experience at Knocking
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Contact Information
us****@****om
(386) 825-5501
Location
Buenos Aires, Buenos Aires Province, Argentina, AR

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Daniel D.

Working with Inés has been a great and challenging experience! She supports you in every way you need, and she is always clear and concise on how the job needs to be done. All of this brings out the best in yourself and pushes you to become better. She is both respectful and patient in her treatment of her team members (which is a most valuable skill as a leader). She encourages you and helps you grow professionally, all while effectively managing the team. It's been a pleasure knowing & working with you and I'll definitely do it again in the future :)

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Credentials

  • Web Development
    Coderhouse
    Jul, 2021
    - Nov, 2024
  • Introduction to Front-End Web Development
    Le Wagon
    May, 2021
    - Nov, 2024
  • Introduction to Localization / Introducción a la Localización
    Colegio de Traductores Públicos de la Ciudad de Buenos Aires
    Dec, 2018
    - Nov, 2024
  • IH Certificate in Teaching Spanish
    International House Buenos Aires
    Nov, 2018
    - Nov, 2024

Experience

  • Knocking
    • United States
    • Media Production
    • 1 - 100 Employee
    • Director of Customer Experience
      • Aug 2022 - Present

    • Customer Experience Team Lead
      • Mar 2022 - Aug 2022

    • Customer Experience Representative
      • Apr 2021 - Mar 2022

      Customer Service via Phone, Chat and Email in English and Spanish.

  • Freelance
    • EN <> ES Translator
      • 2016 - Present

      Worked on several independent translation projects

    • Spanish Foreign Language Teacher
      • Dec 2018 - Sep 2019

      Online and in-person Spanish classes for both groups and individuals of all levels and ages.

    • English teacher
      • Mar 2018 - Sep 2019

      — Training for international exams— Tutoring— Conversational English

    • Subtitler
      • 2017 - 2018

      - Crowned (Original title: Coronados) - Documentary Short Film by Las Sandras.- Meanwhile, The Waves (Original title: Mientras las olas) - Short film by Las Sandras.

  • Glass Lewis Europe Limited
    • Condado de Limerick, Irlanda
    • Research Associate
      • Feb 2020 - Jun 2020

      Conduct research on businesses and markets, gather necessary information and analysing it, writing reports. Conduct research on businesses and markets, gather necessary information and analysing it, writing reports.

  • Garveys Inn
    • Galway, Ireland
    • Accommodation Assistant
      • Dec 2019 - Feb 2020

      - Greet all guests in a warm and friendly manner - Clean guest bedrooms and bathrooms to the highest standards - Clean corridors and public areas - Report all maintenance requests to the supervisor. - Greet all guests in a warm and friendly manner - Clean guest bedrooms and bathrooms to the highest standards - Clean corridors and public areas - Report all maintenance requests to the supervisor.

  • Christmas Market
    • County Galway, Ireland
    • Sales
      • Dec 2019 - Dec 2019

      - Greet customers in a friendly manner - Offer assistance to customers - Provide customers with information about items - Keep track of inventory - Handle the cash register. - Greet customers in a friendly manner - Offer assistance to customers - Provide customers with information about items - Keep track of inventory - Handle the cash register.

  • The Beehive Hostel
    • County Sligo, Ireland
    • Receptionist
      • Nov 2019 - Dec 2019

      - Check-in/out guests - Attend phone calls - Take bookings - Handle guests enquiries - Use of Hotel Locking System Software - Housekeeping - Check-in/out guests - Attend phone calls - Take bookings - Handle guests enquiries - Use of Hotel Locking System Software - Housekeeping

  • Elebaires - Español como Lengua Extranjera
    • Argentina
    • Education Administration Programs
    • 1 - 100 Employee
    • Teacher of Spanish
      • Jan 2019 - Sep 2019

      Prepare and teach group and individual classes of all levels for adults and teenagers. Prepare and teach group and individual classes of all levels for adults and teenagers.

  • Centro Médico Integral
    • Gran Buenos Aires, Argentina
    • Secretary
      • Apr 2012 - Sep 2019

      - Schedule appointments - Customer service - Greet patients - Handle cash register and doing cashbox balance - Key holder - Other administrative tasks. - Schedule appointments - Customer service - Greet patients - Handle cash register and doing cashbox balance - Key holder - Other administrative tasks.

  • Universidad del Museo Social Argentino
    • EN <> ES Interpreter
      • Sep 2016 - Nov 2016

      - "VII Workshop sobre Rorscharch Sistema Comprensivo": Consecutive interpretation EN <> ES. Translation EN > ES of additional material. - Panel “Mujeres en el cine -una charla sobre el papel de las mujeres en el cine sueco y argentino-“: Consecutive interpretation EN > ES - "16a Muestra Internacional de Cine Documenal DOC Buenos Aires": Whispering ES > EN - "VII Workshop sobre Rorscharch Sistema Comprensivo": Consecutive interpretation EN <> ES. Translation EN > ES of additional material. - Panel “Mujeres en el cine -una charla sobre el papel de las mujeres en el cine sueco y argentino-“: Consecutive interpretation EN > ES - "16a Muestra Internacional de Cine Documenal DOC Buenos Aires": Whispering ES > EN

Education

  • Universidad del Museo Social Argentino
    English Interpreter, Traducción e interpretación
    2015 - 2018
  • Universidad del Museo Social Argentino
    Literary and Specialized Translator (Traductora literaria y de especialidad)
    2012 - 2015

Community

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