Experience

SearchGuru

• Malaysia
• Advertising Services
• 100 - 200 Employee

• Performance Marketing Specialist

  • Aug 2022 - Present



TDCX

• Singapore
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Operation Team Lead

  • Sep 2021 - May 2022

  - Managing the team member’s performance as well as attendance to meet the KPIs andconduct the coaching and evaluate them based on the organizations’ guidelines and policies.-Establishing work procedures and processes that support the company and departmentalstandards.-Enhance the performance of team members through the use of call monitors, team meetingsand monitoring the agent’s case to focus on the concerns and-Identifying training needs and working with the relevant team (training team, QA team) toorganize the action plans.-Helping the case consulting with the agents to provide the accurate resolution as wellas communication skills. Show less

• Quality Analyst

  • Aug 2019 - Nov 2021

  - Organizing the market quality performance.- Presentation in front of the client(Google) weekly. - Evaluating the customer feedback based on the indicators.- Conducting the coaching to agents regarding their performance.- Providing the regular performance feedback on the agents to the managers.- Organizing the quarter session regarding the compliance performance by market. - If there’s a grey area, conduct the clarification with the client.

• Digital Marketing specialist

  • Apr 2018 - Aug 2019

  -Assisting the adv. in the front end regarding their campaign performance and technical issues.-Optimizing the advertiser’s account with the suitable strategy when the advertiser faces aperformance drop.-Providing the solution if the advertiser faces technical issues or confusion within the SLAs.-Handling high spending advertisers(LCS) from the KR advertising agencies by optimizingthe performance.-Communicating with the account manager from Google Korea and providing the accountoptimization tips. Show less



AMOS Group Limited

• Singapore
• Maritime Transportation
• 100 - 200 Employee

• Sales Administrative Assistant

  • Nov 2017 - Mar 2018

  - Sales administrative assistant in a shipping trading company. - Offering the quotation based on the client’s needs (mainly offshore project). - Communicated with the Korean branch. - Issued the Purchase order and scheduling the delivery to the client. - Organizing the meeting notes. - Sales administrative assistant in a shipping trading company. - Offering the quotation based on the client’s needs (mainly offshore project). - Communicated with the Korean branch. - Issued the Purchase order and scheduling the delivery to the client. - Organizing the meeting notes.



Principals

• Australia
• Advertising Services
• 1 - 100 Employee

• Intern

  • Aug 2016 - Nov 2016

  - Working as Intern in the finance department. - Organizing the staff’s leave. - Assist the CFO. - Working as Intern in the finance department. - Organizing the staff’s leave. - Assist the CFO.