Steve Gibb
Senior Solutions Consultant at Engage ESM, an Eviden Business- Claim this Profile
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Bio
Elvira Janas
I had a pleasure to collaborate with Steve in ServiceNow platform governance, where governance was a team work between business and system owner. One of the key areas of our work together was brining support functions on a platform, expanding it from IT focused scope. Steve is a visionary, caring and engaged leader. He has a unique ability to combine service management experience, process understanding and novel view on technology. Above all though, Steve is clearly driven by making sure customer experience is at key of what he and his teams deliver. Steve’s experiences and learnings from delivering, running and transforming services through technology and massively valuable. On top of that Steve is a great leader for his team - engaging, supportive and leading them forward.
Priya Saldanha Leth-Jorgensen
Hiring Steve as Head of Service Excellence was one of the best decisions I made. Steve is a role model for always putting the organizations needs above all else. His ability to articulate a clear vision and then make it reality was the primary driver in kicking off the Service Now journey at Ramboll and his dedication and visionary leadership ensured a successful and sustainable delivery. Steve is a role model for always standing up for what is right and for taking a stand when everyone is sitting on the fence. Steve is absolutely wonderful to work with, makes time for the important stuff even during crazy times and can teach most leaders a thing or two about building cohesive teams both whom he has direct responsibility for and in a project environment. Any organization would be fortunate with Steve in their corner.
Elvira Janas
I had a pleasure to collaborate with Steve in ServiceNow platform governance, where governance was a team work between business and system owner. One of the key areas of our work together was brining support functions on a platform, expanding it from IT focused scope. Steve is a visionary, caring and engaged leader. He has a unique ability to combine service management experience, process understanding and novel view on technology. Above all though, Steve is clearly driven by making sure customer experience is at key of what he and his teams deliver. Steve’s experiences and learnings from delivering, running and transforming services through technology and massively valuable. On top of that Steve is a great leader for his team - engaging, supportive and leading them forward.
Priya Saldanha Leth-Jorgensen
Hiring Steve as Head of Service Excellence was one of the best decisions I made. Steve is a role model for always putting the organizations needs above all else. His ability to articulate a clear vision and then make it reality was the primary driver in kicking off the Service Now journey at Ramboll and his dedication and visionary leadership ensured a successful and sustainable delivery. Steve is a role model for always standing up for what is right and for taking a stand when everyone is sitting on the fence. Steve is absolutely wonderful to work with, makes time for the important stuff even during crazy times and can teach most leaders a thing or two about building cohesive teams both whom he has direct responsibility for and in a project environment. Any organization would be fortunate with Steve in their corner.
Elvira Janas
I had a pleasure to collaborate with Steve in ServiceNow platform governance, where governance was a team work between business and system owner. One of the key areas of our work together was brining support functions on a platform, expanding it from IT focused scope. Steve is a visionary, caring and engaged leader. He has a unique ability to combine service management experience, process understanding and novel view on technology. Above all though, Steve is clearly driven by making sure customer experience is at key of what he and his teams deliver. Steve’s experiences and learnings from delivering, running and transforming services through technology and massively valuable. On top of that Steve is a great leader for his team - engaging, supportive and leading them forward.
Priya Saldanha Leth-Jorgensen
Hiring Steve as Head of Service Excellence was one of the best decisions I made. Steve is a role model for always putting the organizations needs above all else. His ability to articulate a clear vision and then make it reality was the primary driver in kicking off the Service Now journey at Ramboll and his dedication and visionary leadership ensured a successful and sustainable delivery. Steve is a role model for always standing up for what is right and for taking a stand when everyone is sitting on the fence. Steve is absolutely wonderful to work with, makes time for the important stuff even during crazy times and can teach most leaders a thing or two about building cohesive teams both whom he has direct responsibility for and in a project environment. Any organization would be fortunate with Steve in their corner.
Elvira Janas
I had a pleasure to collaborate with Steve in ServiceNow platform governance, where governance was a team work between business and system owner. One of the key areas of our work together was brining support functions on a platform, expanding it from IT focused scope. Steve is a visionary, caring and engaged leader. He has a unique ability to combine service management experience, process understanding and novel view on technology. Above all though, Steve is clearly driven by making sure customer experience is at key of what he and his teams deliver. Steve’s experiences and learnings from delivering, running and transforming services through technology and massively valuable. On top of that Steve is a great leader for his team - engaging, supportive and leading them forward.
Priya Saldanha Leth-Jorgensen
Hiring Steve as Head of Service Excellence was one of the best decisions I made. Steve is a role model for always putting the organizations needs above all else. His ability to articulate a clear vision and then make it reality was the primary driver in kicking off the Service Now journey at Ramboll and his dedication and visionary leadership ensured a successful and sustainable delivery. Steve is a role model for always standing up for what is right and for taking a stand when everyone is sitting on the fence. Steve is absolutely wonderful to work with, makes time for the important stuff even during crazy times and can teach most leaders a thing or two about building cohesive teams both whom he has direct responsibility for and in a project environment. Any organization would be fortunate with Steve in their corner.
Credentials
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ServiceNow Platform Owner course
ServiceNowMar, 2023- Oct, 2024 -
Registered Product Owner
Scrum Inc.Sep, 2022- Oct, 2024 -
GDPR Compliance: Essential Training
LinkedInMay, 2019- Oct, 2024 -
PRINCE2 Foundation
-Aug, 2013- Oct, 2024 -
PRINCE2 Practitioner
-Aug, 2013- Oct, 2024 -
ITIL V3 Foundation
ITILJan, 2013- Oct, 2024 -
Microsoft MCSA 2003
MicrosoftJan, 2006- Oct, 2024 -
CompTIA A+
CompTIAJan, 2004- Oct, 2024 -
CompTIA N+
CompTIAJan, 2004- Oct, 2024
Experience
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Engage ESM, an Eviden Business
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United Kingdom
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IT Services and IT Consulting
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200 - 300 Employee
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Senior Solutions Consultant
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May 2023 - Present
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Ramboll
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Denmark
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Civil Engineering
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700 & Above Employee
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Head of Global Service Management (GBS)
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Nov 2020 - Mar 2023
Ensuring that Ramboll receives maximum value from its Supporting Functions. The purpose is to enable transparency, optimisation and continual improvement of the Support Functions. Expanding IT Service Management to the other Support Functions (HR, Finance, Facilities, Comms, Legal, Procurement) to ensure highly respected and high-performing teams. • Optimising and digitising support processes. This includes ensuring processes are lean, globalised and automated where possible. • Onboarded HR, Finance and Facilities to the Service Management platform (ServiceNow) for Case and Request management.• Developed Service Portfolios and Catalogues for all Support Functions, including Performance Management Dashboards. Show less
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IT Director, Global Head of IT Support Services
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Jan 2017 - Oct 2020
This role was leading and managing all IT Support Services across Ramboll globally, as well as being a senior member of the Global IT Leadership Team. Reporting to the Global IT Director.The role involved leading a team of 80 staff members across 11 countries and 35 cities, supporting 17,000 employees. Developing and executing the Support Services Strategy. Including the setting up and successful offshoring of 1st and 2nd line support to Chennai, IndiaDeveloping and executing the overall IT StrategyManaging a 24/7 support service for 17,000 employees across over 300 officesDesigning, managing, and updating the Service Portfolio including the SLA and Service CatalogueReporting on success via KPIs (ServiceNow, PowerBI, Satisfaction Surveys, etc.)Identifying, planning, and leading initiatives to continuously improve the efficiency and effectiveness of IT servicesBusiness Partnering with key stakeholders for reporting, satisfaction, and demand shaping.Working with BRMs and SDMs to help plan and deliver services Show less
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IT Director / IT Business Relationship Director
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Jan 2014 - Dec 2016
Leading the Global IT Business Relationship Management TeamSenior member of the Global IT Leadership Team as well as acting as the strategic interface between Ramboll UK and the Global IT OrganisationShaping and designing the Global IT Organisation from the previously autonomous IT DepartmentsDeveloping the long term IT roadmap for Ramboll Global (13,000 staff) and the UK (1,000 staff)Leading key business and IT transformation projectsOverseeing and measuring the provision of all IT Services for Ramboll UKChallenging the IT organisation to deliver the best possible value to businessExploring Business and Technology trends to identify business value initiatives and opportunitiesBusiness partnering and leading demand shaping to understand business requirements Show less
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Head of IT (Director)
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Jul 2010 - Dec 2013
Responsible for all aspects of IT leadership, Strategy, and Operations ManagementFocused on driving business value and agility through aligning IT with the overall business strategyProvision, design and implementation of all IT services to support 1,000+ users across 8 UK sites & global locationsDefinition & execution of a business aligned IT strategy, managing multi million pound budgets Reported directly to strategic-level business management teams, advising on IT Leadership, management and motivation of a multi-functional team of 20 IT, technical and support staff Show less
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IT Support Manager
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Jan 2007 - Jul 2010
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Education
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Bournemouth University
BA (hons), Hospitality Management -
Canford School
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UWC South East Asia
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