Technical Support Officer

• Nov 2021 - Present

Customer Success Executive

• Dec 2020 - Nov 2021

Account Manager and Partnership Development Manager

• Jul 2019 - Sep 2020

Responsibilities: - Managing the domestic payment system that covers all of the region in Indonesia and growing revenue by developing strategic products. - Develop the business aspect of new e-money and digital payment system using payment switching, card issuing and processing platform - Developing the new Payment System in Indonesia - Generate sales among customer accounts in the financial industry, including upsetting and cross-selling. - Collaborate with Product Team and… Show more Responsibilities: - Managing the domestic payment system that covers all of the region in Indonesia and growing revenue by developing strategic products. - Develop the business aspect of new e-money and digital payment system using payment switching, card issuing and processing platform - Developing the new Payment System in Indonesia - Generate sales among customer accounts in the financial industry, including upsetting and cross-selling. - Collaborate with Product Team and Business Partners to present the right solutions to meet Clients’ needs and manage projects within clients and company to achieve the successful projects. Show less Responsibilities: - Managing the domestic payment system that covers all of the region in Indonesia and growing revenue by developing strategic products. - Develop the business aspect of new e-money and digital payment system using payment switching, card issuing and processing platform - Developing the new Payment System in Indonesia - Generate sales among customer accounts in the financial industry, including upsetting and cross-selling. - Collaborate with Product Team and… Show more Responsibilities: - Managing the domestic payment system that covers all of the region in Indonesia and growing revenue by developing strategic products. - Develop the business aspect of new e-money and digital payment system using payment switching, card issuing and processing platform - Developing the new Payment System in Indonesia - Generate sales among customer accounts in the financial industry, including upsetting and cross-selling. - Collaborate with Product Team and Business Partners to present the right solutions to meet Clients’ needs and manage projects within clients and company to achieve the successful projects. Show less

Business Development Manager

• Aug 2017 - Jun 2019

Bottomline Technologies is an innovator in business payment automation technology and one of the largest worldwide that helps and supports Corporations and Banks worldwide for domestic and international payments, efficient cash management, fraud detection, regulatory compliance, and more. Responsibilities: - Managing and dealing the local and international companies to provide strategic solutions to meet their needs. - Develop the company’s business in payment technology and… Show more Bottomline Technologies is an innovator in business payment automation technology and one of the largest worldwide that helps and supports Corporations and Banks worldwide for domestic and international payments, efficient cash management, fraud detection, regulatory compliance, and more. Responsibilities: - Managing and dealing the local and international companies to provide strategic solutions to meet their needs. - Develop the company’s business in payment technology and developing journey of the products to achieve the best customer experience both in SaaS and On-Premise Solutions. - Create and design new solutions for Customers, as well as presenting and demonstrating to customers. - Helping Customers to comply to the SWIFT CSP (Customer Security Programme) by giving consultation and provide the right solutions for them to be complied. - Work closely with the Bottomline Technologies worldwide to create strategic sales plan with quarterly report with the team in APAC HQ in SG. - Identify opportunities for partners to leverage new and existing products. With the right partner, I successfully developed a new business for Bottomline Technologies Asia Pacific that met Customers’ needs. Show less Bottomline Technologies is an innovator in business payment automation technology and one of the largest worldwide that helps and supports Corporations and Banks worldwide for domestic and international payments, efficient cash management, fraud detection, regulatory compliance, and more. Responsibilities: - Managing and dealing the local and international companies to provide strategic solutions to meet their needs. - Develop the company’s business in payment technology and… Show more Bottomline Technologies is an innovator in business payment automation technology and one of the largest worldwide that helps and supports Corporations and Banks worldwide for domestic and international payments, efficient cash management, fraud detection, regulatory compliance, and more. Responsibilities: - Managing and dealing the local and international companies to provide strategic solutions to meet their needs. - Develop the company’s business in payment technology and developing journey of the products to achieve the best customer experience both in SaaS and On-Premise Solutions. - Create and design new solutions for Customers, as well as presenting and demonstrating to customers. - Helping Customers to comply to the SWIFT CSP (Customer Security Programme) by giving consultation and provide the right solutions for them to be complied. - Work closely with the Bottomline Technologies worldwide to create strategic sales plan with quarterly report with the team in APAC HQ in SG. - Identify opportunities for partners to leverage new and existing products. With the right partner, I successfully developed a new business for Bottomline Technologies Asia Pacific that met Customers’ needs. Show less

Account Manager

• Mar 2016 - Aug 2017

NTT Communications is a subsidiary of Nippon Telegraph and Telephone Corporation, the largest telecommunications company in Japan and one of the largest worldwide. Responsibilities: • Account Manager for Global Premium Japanese Company • Develop new business with new/existing clients • Collaborate with Regional sales team to identify and grow opportunities within APAC territory • Maintaining strong, long-lasting customer relationships • Overseeing customer account… Show more NTT Communications is a subsidiary of Nippon Telegraph and Telephone Corporation, the largest telecommunications company in Japan and one of the largest worldwide. Responsibilities: • Account Manager for Global Premium Japanese Company • Develop new business with new/existing clients • Collaborate with Regional sales team to identify and grow opportunities within APAC territory • Maintaining strong, long-lasting customer relationships • Overseeing customer account management, including negotiating contracts to maximize profit • Ensure the timely and successful delivery of solutions according to customer needs and objectives • Creating the virtual team to support the existing GPA (Global Premium Account) customers (Japanese Companies) and to pioneer new customers with NTT's product & service portfolio. (SI, DC, Internet, IP-VPN, and others). • Focus on the B2B (Business to Business) model in the IT and security network and also telecommunications field. Show less NTT Communications is a subsidiary of Nippon Telegraph and Telephone Corporation, the largest telecommunications company in Japan and one of the largest worldwide. Responsibilities: • Account Manager for Global Premium Japanese Company • Develop new business with new/existing clients • Collaborate with Regional sales team to identify and grow opportunities within APAC territory • Maintaining strong, long-lasting customer relationships • Overseeing customer account… Show more NTT Communications is a subsidiary of Nippon Telegraph and Telephone Corporation, the largest telecommunications company in Japan and one of the largest worldwide. Responsibilities: • Account Manager for Global Premium Japanese Company • Develop new business with new/existing clients • Collaborate with Regional sales team to identify and grow opportunities within APAC territory • Maintaining strong, long-lasting customer relationships • Overseeing customer account management, including negotiating contracts to maximize profit • Ensure the timely and successful delivery of solutions according to customer needs and objectives • Creating the virtual team to support the existing GPA (Global Premium Account) customers (Japanese Companies) and to pioneer new customers with NTT's product & service portfolio. (SI, DC, Internet, IP-VPN, and others). • Focus on the B2B (Business to Business) model in the IT and security network and also telecommunications field. Show less

Laboratory Teaching Assistant

• Feb 2013 - Dec 2015

Mechatronics Laboratory in Telkom University is one of the Laboratories that supports, teaches and provides the basic training programming and mechanical manufacture for some of the several subjects in Telkom University. Responsibilities: • Preparing the experimental’s materials. • Teaching students about subjects, including mechanics, electronics, and telecommunication measurement and instrumentation. • Doing research about telecommunications, mechatronics and electronics… Show more Mechatronics Laboratory in Telkom University is one of the Laboratories that supports, teaches and provides the basic training programming and mechanical manufacture for some of the several subjects in Telkom University. Responsibilities: • Preparing the experimental’s materials. • Teaching students about subjects, including mechanics, electronics, and telecommunication measurement and instrumentation. • Doing research about telecommunications, mechatronics and electronics field. • Managing the projects in the field of telecommunications. Show less Mechatronics Laboratory in Telkom University is one of the Laboratories that supports, teaches and provides the basic training programming and mechanical manufacture for some of the several subjects in Telkom University. Responsibilities: • Preparing the experimental’s materials. • Teaching students about subjects, including mechanics, electronics, and telecommunication measurement and instrumentation. • Doing research about telecommunications, mechatronics and electronics… Show more Mechatronics Laboratory in Telkom University is one of the Laboratories that supports, teaches and provides the basic training programming and mechanical manufacture for some of the several subjects in Telkom University. Responsibilities: • Preparing the experimental’s materials. • Teaching students about subjects, including mechanics, electronics, and telecommunication measurement and instrumentation. • Doing research about telecommunications, mechatronics and electronics field. • Managing the projects in the field of telecommunications. Show less