Experience

Pullman Dubai Jumeirah Lakes Towers

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Waitress

  • Dec 2022 - Present

  Greet and escort customers to their tables Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) Prepare tables by setting up linens, silverware and glasses Inform customers about the day’s specials Offer menu recommendations upon request Up-sell additional products when appropriate Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages Communicate order details to the Kitchen Staff Serve food and drink orders Check dishes and kitchenware for cleanliness and presentation and report any problems Arrange table settings and maintain a tidy dining area Deliver checks and collect bill payments Carry dirty plates, glasses and silverware to kitchen for cleaning Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties) Follow all relevant health department regulations Provide excellent customer service to guests Show less



ASTON Tanjung Pinang Hotel and Conference Centre

• Tanjung Pinang City, Riau Islands, Indonesia

• Guest Service Agent

  • Sep 2022 - Dec 2022

  Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns.



The Balcone Hotel & Resort

• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Nov 2021 - Sep 2022

  Performing all check-in and check-out tasks Managing online and phone reservations Informing guest about payment methods,hotel information and facilities Performing all check-in and check-out tasks Managing online and phone reservations Informing guest about payment methods,hotel information and facilities



Sofitel Bali Nusa Dua Beach Resort

• Indonesia
• Hospitality
• 100 - 200 Employee

• Telephone Operator and Front Desk Agent

  • Jun 2019 - Dec 2019



Grand Lagoi Hotel Bintan

• Indonesia
• Hospitality
• 1 - 100 Employee

• Waitress

  • Jan 2018 - Aug 2018