Marie Cucchiaro
Industry Lead at Insite Managed Solutions | Inc. 5000 Company- Claim this Profile
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Topline Score
Bio
Archita Dasgupta
Marie brings a combination of expertise and a positive attitude to her work, which go a long way. I enjoy partnering with Marie as she knows what our clients seek, and she acts as an effective bridge with our internal teams to ensure the Client’s needs and expectations are always the focus. I appreciate that I can always rely on her help connect the dots when she engages me on a project. My best wishes are always with Marie!
Patricia Elkins, PMP
Marie brings a wealth of knowledge, energy, passion, and innovative ideas to any BPO. She is a true professional who engages with her clients and focuses on producing and delivering quality results while driving revenue. In my time that I worked with Marie, I found her to be approachable, relatable and motivating. She is results driven and challenges her team to think outside the box. I highly recommend Marie for anyone looking for a proven leader.
Daniel La Hart
Marie was awesome to partner with. She is easy to collaborate with, organized and plans for the future. She guided her team through significant change while guiding our clients thorough a similar change period. Her thought leadership led to organic sales growth across 3 of our accounts.
Archita Dasgupta
Marie brings a combination of expertise and a positive attitude to her work, which go a long way. I enjoy partnering with Marie as she knows what our clients seek, and she acts as an effective bridge with our internal teams to ensure the Client’s needs and expectations are always the focus. I appreciate that I can always rely on her help connect the dots when she engages me on a project. My best wishes are always with Marie!
Patricia Elkins, PMP
Marie brings a wealth of knowledge, energy, passion, and innovative ideas to any BPO. She is a true professional who engages with her clients and focuses on producing and delivering quality results while driving revenue. In my time that I worked with Marie, I found her to be approachable, relatable and motivating. She is results driven and challenges her team to think outside the box. I highly recommend Marie for anyone looking for a proven leader.
Daniel La Hart
Marie was awesome to partner with. She is easy to collaborate with, organized and plans for the future. She guided her team through significant change while guiding our clients thorough a similar change period. Her thought leadership led to organic sales growth across 3 of our accounts.
Archita Dasgupta
Marie brings a combination of expertise and a positive attitude to her work, which go a long way. I enjoy partnering with Marie as she knows what our clients seek, and she acts as an effective bridge with our internal teams to ensure the Client’s needs and expectations are always the focus. I appreciate that I can always rely on her help connect the dots when she engages me on a project. My best wishes are always with Marie!
Patricia Elkins, PMP
Marie brings a wealth of knowledge, energy, passion, and innovative ideas to any BPO. She is a true professional who engages with her clients and focuses on producing and delivering quality results while driving revenue. In my time that I worked with Marie, I found her to be approachable, relatable and motivating. She is results driven and challenges her team to think outside the box. I highly recommend Marie for anyone looking for a proven leader.
Daniel La Hart
Marie was awesome to partner with. She is easy to collaborate with, organized and plans for the future. She guided her team through significant change while guiding our clients thorough a similar change period. Her thought leadership led to organic sales growth across 3 of our accounts.
Archita Dasgupta
Marie brings a combination of expertise and a positive attitude to her work, which go a long way. I enjoy partnering with Marie as she knows what our clients seek, and she acts as an effective bridge with our internal teams to ensure the Client’s needs and expectations are always the focus. I appreciate that I can always rely on her help connect the dots when she engages me on a project. My best wishes are always with Marie!
Patricia Elkins, PMP
Marie brings a wealth of knowledge, energy, passion, and innovative ideas to any BPO. She is a true professional who engages with her clients and focuses on producing and delivering quality results while driving revenue. In my time that I worked with Marie, I found her to be approachable, relatable and motivating. She is results driven and challenges her team to think outside the box. I highly recommend Marie for anyone looking for a proven leader.
Daniel La Hart
Marie was awesome to partner with. She is easy to collaborate with, organized and plans for the future. She guided her team through significant change while guiding our clients thorough a similar change period. Her thought leadership led to organic sales growth across 3 of our accounts.
Credentials
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Certified Customer Experience Performance Leader
COPC Inc.Mar, 2022- Sep, 2024 -
Microsoft Project Quick Tips
LinkedInApr, 2020- Sep, 2024 -
Project Management Foundations
LinkedInApr, 2020- Sep, 2024 -
Project Management Foundations: Integration
LinkedInApr, 2020- Sep, 2024 -
Six Sigma Foundations
LinkedInMar, 2020- Sep, 2024
Experience
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Industry Lead
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Jun 2022 - Present
We are the Human Operations Experts - Optimizing People, Process, Platforms & Performance. We work with you to enhance customer experience and optimize efficiency. Our team of humble analysts are scientists at heart with a passion for helping our clients succeed! Insite's enthusiastic approach combined with our wide knowledge of healthcare and insurance delivers unprecedented results for you. We are the Human Operations Experts - Optimizing People, Process, Platforms & Performance. We work with you to enhance customer experience and optimize efficiency. Our team of humble analysts are scientists at heart with a passion for helping our clients succeed! Insite's enthusiastic approach combined with our wide knowledge of healthcare and insurance delivers unprecedented results for you.
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Founder & CEO
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May 2021 - Present
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Transcom
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Vice President, Client Solutions
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Sep 2021 - May 2022
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Inktel Contact Center Solutions
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United States
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Outsourcing and Offshoring Consulting
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400 - 500 Employee
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Site Director
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Apr 2020 - Sep 2021
Identifying opportunities for process and resource improvements, initiating strategic design and oversight of performance management optimization, leveraging experience to mentor and support a dynamic team of twenty-five direct reports comprised of managers and supervisors. Identifying opportunities for process and resource improvements, initiating strategic design and oversight of performance management optimization, leveraging experience to mentor and support a dynamic team of twenty-five direct reports comprised of managers and supervisors.
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J.Lodge
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United States
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Information Services
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100 - 200 Employee
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Director of Client Strategies
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Jun 2018 - Feb 2020
Successfully maintaining and organically growing current portfolios and identifying opportunities through relationship management and networking. Fostering knowledge-sharing across all internal disciplines to provide clients the most innovative, effective, and optimal solutions to meet organizational needs. Successfully maintaining and organically growing current portfolios and identifying opportunities through relationship management and networking. Fostering knowledge-sharing across all internal disciplines to provide clients the most innovative, effective, and optimal solutions to meet organizational needs.
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TRAKAmerica
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United States
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Financial Services
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1 - 100 Employee
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Director Of Client Services
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May 2017 - Jun 2018
Providing support and solutions to clients in managing their collection and recovery efforts, working closely with each client to develop customized plans to analyze results to identify any opportunities within client’s ARM agents and execute ongoing risk assessments protecting client’s brand, assets, and reputation. Providing support and solutions to clients in managing their collection and recovery efforts, working closely with each client to develop customized plans to analyze results to identify any opportunities within client’s ARM agents and execute ongoing risk assessments protecting client’s brand, assets, and reputation.
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VP of Client Services, Quality, and Training & Development
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Jun 2013 - Jan 2017
Strategic leader responsible for contractual management working with the sales and operations teams to define long-term organizational strategic goals, build key customer relationships, identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions. Strategic leader responsible for contractual management working with the sales and operations teams to define long-term organizational strategic goals, build key customer relationships, identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions.
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Senior Operations Manager
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May 2010 - Jun 2013
Improved the operational systems, processes and policies in support of organizations mission, created and implemented better management reporting, information flow and management, business processes and organizational planning. Managed and increased the effectiveness and efficiency of agents, through improvements to each function as well as coordination and communication between support and business functions. Improved the operational systems, processes and policies in support of organizations mission, created and implemented better management reporting, information flow and management, business processes and organizational planning. Managed and increased the effectiveness and efficiency of agents, through improvements to each function as well as coordination and communication between support and business functions.
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Sun-Sentinel
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United States
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Newspaper Publishing
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300 - 400 Employee
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Circulation Sales Training & Development Manager
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Apr 1999 - Feb 2008
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Education
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Broward College
Bachelor of Applied Science - BASc, Technology Management -
Broward College
Associate of Arts - AA, Elementary Education
Community
