Experience

Fundi SA

• South Africa
• Financial Services
• 100 - 200 Employee

• Social Media Consultant

  • Jun 2022 - Present

  Monitoring and responding to comments and messages on social media channels (Twitter, Instagram & Facebook). - Tracking complaints on social media and escalating them to relevant departments. - Engaging with online community and responding to comments and requests. Monitoring and responding to comments and messages on social media channels (Twitter, Instagram & Facebook). - Tracking complaints on social media and escalating them to relevant departments. - Engaging with online community and responding to comments and requests.



Fundi SA

• South Africa
• Financial Services
• 100 - 200 Employee

• Call Center Agent

  • Jan 2022 - Apr 2022

  - Managing inbound calls in a timely manner - Following call center “scripts” when handling different topics - Identifying customers’ needs, clarify information and providing solutions - Referring customer queries to relevant departments - Managing inbound calls in a timely manner - Following call center “scripts” when handling different topics - Identifying customers’ needs, clarify information and providing solutions - Referring customer queries to relevant departments



Fundi SA

• South Africa
• Financial Services
• 100 - 200 Employee

• Intern

  • Jun 2020 - May 2021

  Attending Yes 4 Youth classes: - Lessons entailed customer service, entrepreneurship, money management, financial planning, business planning and marketing Attending Yes 4 Youth classes: - Lessons entailed customer service, entrepreneurship, money management, financial planning, business planning and marketing



Fundi SA

• South Africa
• Financial Services
• 100 - 200 Employee

• Social Media Consultant

  • Dec 2019 - Apr 2020

  - Monitoring and responding to comments and messages on social media channels (Twitter, Instagram & Facebook). - Tracking complaints on social media and escalating them to relevant departments. - Engaging with online community and responding to comments and requests. - Monitoring and responding to comments and messages on social media channels (Twitter, Instagram & Facebook). - Tracking complaints on social media and escalating them to relevant departments. - Engaging with online community and responding to comments and requests.