Experience

West Africa Container Terminal

• Nigeria
• Maritime Transportation
• 100 - 200 Employee

• Customer Service Officer

  • Apr 2023 - Present

  • Maintaining a positive, empathic and professional attitude towards customers at all times. • Responding promptly to customers inquires • Communicating with customers through various channels. • Providing feedback on the efficiency of the customer services process. • Acknowledging and resolving customers complaints. • Ensuring customers satisfaction and providing professional customer support. • Communicating and coordinating with colleagues as necessary. • Maintaining a positive, empathic and professional attitude towards customers at all times. • Responding promptly to customers inquires • Communicating with customers through various channels. • Providing feedback on the efficiency of the customer services process. • Acknowledging and resolving customers complaints. • Ensuring customers satisfaction and providing professional customer support. • Communicating and coordinating with colleagues as necessary.



APM Terminals Apapa

• Nigeria
• Maritime Transportation
• 1 - 100 Employee

• Inland Operations Assistant

  • Oct 2020 - Mar 2023

  • Handling the receiving of transires for proper checking and documenation. • Requesting for TDOs after completion of customs documentation. • Sending email to planning and cargo control department for containers to be updated with group-code for both TBL & Non-TBL on Navis 4. • Also ensuring that all updates in Navis 4 (N4) are executed as per SOP. • Submitting TDOs to barging team and also book for barge slot on the barge App. • Daily updating of TBL transit tracker showing container number, size and mode of transport (Multimodal or Trucking). • Sharing updated transit tracker with finance, planning and gate operation for easy dry-in. • Daily Following up with trucking vendors on containers in transit to ensure units gate-in within agreed timeline. • Keeping close communication with peers (planning, gate and technical staff) for troubleshooting issues and solving problems during operations. • Communicating with line manager on accidented units in transit for further follow-up and action. • Daily logging-in of breakdown, theft or accident units in transit on Master sheet. • Managing and relating with stakeholders and key agencies like Western Marine Custom command, NPA and truck vendors. • Actively follow and promotes the APMT safety and security policies and ensure that fellow employees and visitors are doing same. Show less



Royal Power and Energy Limited

• Nigeria
• Retail Office Equipment
• 1 - 100 Employee

• Logistics Coordinator

  • Dec 2019 - Sep 2020

  • Monitor and control the entire Logistic process - negotiation and planning • Arrange transportation and orchestrate deliveries to meet customer demand with little to no delay • Plan and track the shipment of equipment according to customer requirements • Manages activities throughout the order fulfilment and transportation cycle to make sure established deadlines are met • Continually reviews transportation rates to keep costs down where possible • Create and issue Delivery Note (DN) • Supervising drivers for delivery of equipment to sites • Update software (ERP) with delivery status and dates • Send daily delivery report to Sales, Service and Finance teams • Clubbing of deliveries by region • Coordinate at each stage with suppliers till the goods are received at warehouse • Create and maintain good relationships with vendors/suppliers • Coordination with Warehouse and Service department for reordering of electrical and other project materials • Collaborate with key persons to ensure clarity of the specifications of equipment/materials before procurement. • Liaison with government offices for licenses/permits along with the activation and renewal. • Coordinate with Customs/Clearing Agents for imports documentation and timely clearing of sea/air shipments • Prepare and present analytical reports as required for decision making • Responsible for compliance with ISO system for business process. Show less



MTN Nigeria

• Nigeria
• Telecommunications
• 700 & Above Employee

• Logistics Support Officer (Relief Role) Warehouse and Logistics Operations

  • Jan 2019 - Nov 2019

  • Coordinate daily warehouse activities and manage inbound and outbound logistics operations. • Supervise offloading process, the subsequent arrangement of merchandise, materials, items and consignment so that they can be accessed and identified easily in the warehouse. • Maintaining records of receipts as well as issuance of items that are going out of the warehouse so as to ensure accuracy and completeness. • Verifying articles/items against purchase order or packing list, count and inspect materials for damage or defects. • Performing the function of spot-checking, stock-taking, confirming and reconciling the periodic stock on a regular basis. • Overseeing that the arrangement of goods has been done in an orderly system within the stock location system so that items can be stored easily and retrieved whenever there is requirement. • Preparing weekly reports of all the activities in the warehouse like the consignment received, the quantity of items received, point of collection and dispatch, stacking number, outstanding balance, etc. • Ensuring good housekeeping and safety working procedures in the warehouse. Show less



Visionscape

• United Arab Emirates
• Renewables & Environment
• 1 - 100 Employee

• Fleet Operations Officer

  • Nov 2017 - Dec 2018

  • Conduct pre-trip briefing for drivers and ensure journey plan is issued before dispatch of trucks from depot. • Responsible for maintaining fleet/vehicle Dispatch system. • Vehicle/fleet Tracking. • Drivers and Route Management. • Provide leadership and coordinate activities of team members. • Create and implement policies and standard operating procedures in key operational areas to maximize output. • Ensure total compliance with established processes. • Provide ground level operational supervision of drivers by ensuring that drivers comply with operational rules and guidelines, health and safety requirements. • Work closely with the maintenance team to find ways to reduce downtime due to repairs or lack of routine maintenance. • Sort out all administrative issues relating to the driving fleet. • Plan, execute and control all operational fleet for efficiency. • Ensure that operational activities are executed within allocated timelines. • Provide timely and accurate operational report. • Ensure that vehicles/resources are optimally utilized. • Monitor in-transit performance of drivers, resolve in-transit operational issues, escalate and coordinate rescue efforts as required. • Conduct regular operational reviews and audits for preventive maintenance. • Provide excellent customer service to build and maintain strong relationship with clients. • Develop and implement plans to improve operational effectiveness and efficiency. Show less



NIPCO PLC

• 100 - 200 Employee

• Logistics/Haulage Supervisor

  • Nov 2015 - Nov 2017

  • Responsible for daily journey planning and scheduling delivery of NIPCO products • Monitor and follow-up product dispatch and delivery process to ensure delivery on-time and in-full. • Maximize revenue by ensuring trip targets are achieved. • Determine distribution schedules, timing of deliveries and keep track of delivery for efficiency. • Keep track of quality, quantity, stock levels, transport costs and efficiency. • Supervise and coordinate drivers, vehicles and ensure that resources are used to maximum productivity. • Collate and process driver’s waybills for invoicing. • Disbursement of loading fees and trip allowances to drivers. • Responsible for addressing customer’s inquiries and solving complaints arising from deliveries. • Identified opportunities for cost savings, optimization of operational routes and fuel usage for highest operational efficiency. • Coordinate, manage and ensure fleet availability to meet demand request by scheduling. • Responsible for supporting the design and development of standard operating methods to manage logistics operation efficiently. Show less



Coca-Cola HBC

• Switzerland
• Food & Beverages
• 700 & Above Employee

• Fleet Officer/Analyst

  • Oct 2012 - 2016

  • Prepare daily fleet work in progress report or Excel format and forward in MS Outlook for awareness.• Monitor truck movement using deployed technologies• Mileage optimization• Manage delivery team and process trip data• Track all fleet particulars and follow up of renewal to avoid impoundment by Government Highway Agencies• Comprehensive daily truck inspection for road worthiness and safety fleet requirements before Truck-out• Monitor fuel usage and overages• Track vehicle breakdown enroute and provide urgent response for quick recovery• Accident reduction through driver’s engagement and pep talk.• Partner with the logistics team in ensuring that truck distribution supply meets client’s needs and asset convened arrive in an efficient and timely manner• Assist in monitoring and providing strategic fleet asset management processes for all fleet operations.• Ensure good housekeeping and safety working procedures in the fleet maintenance workshop.• Adequate record keeping of maintenance services, opening of job cards and generation of internal spare parts store requisition on fleeteasy. Show less

• Distribution Supervisor

  • Jun 2011 - Oct 2012

  • Supervised the team that delivers pre-sold Coca-Cola product to our customers in full, on time and at a good cost• Supervised execution of effective and efficiency truck-out time, turn-around and truck capacity utilization• Ensured that all product movements are accompanied with the necessary documentation as per the laid down policies.• Ensured optimal inventory management in the warehouse including managing monthly stock takes, stock confirmation and reconciliation.• Responsible for inventory control, inventory reports and ownership of physical inventory and accuracy of stocks.• Managed stock based on the kaizen principle of FIFO, with ideal inventory levels being met at all time.• Ensured that all delivery related promises made to our customers are fully met and there is no out of stock. Show less