Experience

Suto Staff Recruitment Agency

• Canada
• Human Resources Services
• 1 - 100 Employee

• Human Resources Specialist

  • Apr 2023 - Present

  - Proactively source, screen, and assess potential candidates through a variety of channels, including online job boards, social media, industry events, and referrals. - Conduct thorough and insightful interviews to evaluate candidates' technical skills, cultural fit, and alignment with the company's vision and values. - Develop compelling job descriptions and recruitment materials that showcase the company's mission, projects, and opportunities in the gaming space. - Implement and manage applicant tracking systems to streamline the recruitment process, track candidate progress, and maintain accurate records. Show less



Suto Games Studio

• Ukraine
• Computer Games
• 1 - 100 Employee

• Human Resources Recruiter

  • Apr 2022 - Apr 2023

  - Recruiting and hiring new employees - Managing employee benefits and compensation - Developing and implementing company policies and procedures - Providing guidance and support to employees on HR-related matters - Recruiting and hiring new employees - Managing employee benefits and compensation - Developing and implementing company policies and procedures - Providing guidance and support to employees on HR-related matters



Celebrity Cruises

• United States
• Travel Arrangements
• 700 & Above Employee

• Apple Specialist

  • Oct 2022 - Mar 2023

  - Consulting guests with internet packages - Resolving issues with Apple devices - Resolving issues related to internet connection onboard - Sending reports - Selling Apple devices - Consulting guests with internet packages - Resolving issues with Apple devices - Resolving issues related to internet connection onboard - Sending reports - Selling Apple devices



Harding

• United Kingdom
• Retail
• 400 - 500 Employee

• Retail Salesworker

  • Dec 2021 - Jul 2022

  - Greeted and directed customers - Provided accurate information (e.g. product features, pricing and after-sales services) - Answered customers’ questions about specific products/services - Conducted price and feature comparisons to facilitate purchasing - Cross-sell products - Ensured racks were fully stocked - Managed returns of merchandise - Coordinated with the Retail Sales Representatives team to provide excellent customer service - Greeted and directed customers - Provided accurate information (e.g. product features, pricing and after-sales services) - Answered customers’ questions about specific products/services - Conducted price and feature comparisons to facilitate purchasing - Cross-sell products - Ensured racks were fully stocked - Managed returns of merchandise - Coordinated with the Retail Sales Representatives team to provide excellent customer service



Readdle

• Germany
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Support Representative

  • Mar 2019 - Dec 2021

  - Respond to customer queries in a timely and accurate way, via phone, email or chat - Identify customer needs and help customers use specific features - Update our internal databases with information about technical issues and useful discussions with customers - Share feature requests and effective workarounds with team members - Respond to customer queries in a timely and accurate way, via phone, email or chat - Identify customer needs and help customers use specific features - Update our internal databases with information about technical issues and useful discussions with customers - Share feature requests and effective workarounds with team members



MSC Mediterranean Shipping Company

• Switzerland
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Shop Seller

  • Mar 2018 - Sep 2018

  - Greeted customers - Helped customers find items in the store - Checked for stock at other branches or ordered requested stock for customers - Provided customers with information about items - Kept track of inventory - Got delivery for the store - Prepared the shop for the Sales events - Greeted customers - Helped customers find items in the store - Checked for stock at other branches or ordered requested stock for customers - Provided customers with information about items - Kept track of inventory - Got delivery for the store - Prepared the shop for the Sales events



CPAJAM (Itera Trade LP)

• Odessa, Ukraine

• Account manager

  • Oct 2016 - Mar 2018

  - Handled inquiries and requests from customers and address their needs - Stayed on top of accounts, making sure they received services that are within their budget and meet their needs - Met regularly with other team members to discuss progress and find new ways to improve business - Generated progress reports for clients and senior leaders within the organization Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly - Handled inquiries and requests from customers and address their needs - Stayed on top of accounts, making sure they received services that are within their budget and meet their needs - Met regularly with other team members to discuss progress and find new ways to improve business - Generated progress reports for clients and senior leaders within the organization Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly