Experience

Korean Trade-Investment Promotion Agency

• Market Research
• 1 - 100 Employee

• Manager

  • Sep 2013 - Present

  Organize B2B meetings for Russian and Korean companies Conduct marketing researches in various business fields, finding potential clients for Korean companies Assist Korean business delegations and negotiations Assist expatriate General Director Perform general affairs (global online portals administration, conference halls bookings, communication with clients and partner organizations etc.) Hold part of the accounting functions Organize B2B meetings for Russian and Korean companies Conduct marketing researches in various business fields, finding potential clients for Korean companies Assist Korean business delegations and negotiations Assist expatriate General Director Perform general affairs (global online portals administration, conference halls bookings, communication with clients and partner organizations etc.) Hold part of the accounting functions



W Hotels

• Hospitality
• 700 & Above Employee

• Welcome Desk Manager

  • Oct 2011 - Sep 2013

  Controlled Welcome Desk Agents performance; monitored all cashier operations of Welcome DeskResolved all current operation problems through communication with other departments, provided their assistance on behalf of Welcome DeskMade sure that service was provided strictly according to the Corporate Standards, controlledWelcome Desk Agents compliance with Standards on regular basisProvided trainings for junior employees concerning operational functions and Standards compliance Assisted Welcome Office Manager with GEI (Guest Experience Index) program, created reports, conducted e-mail communication with guests concerning the feedback, monitored trendsHeld all Welcome Desk Agent’s functionsOPERA system - advanced level Show less

• Welcome Desk Agent

  • Oct 2011 - Feb 2012

  Dealt with Guests directly, provide check-in and check-out serviceHeld cashier’s functionsDelivered hotel information and rooming assistance to GuestsConducted migration registration of foreign citizens in case of necessity Performed part of concierge functions, such as taxi & restaurant booking, directions and must-see advice