Experience

The Human Factor

• India
• Human Resources Services
• 1 - 100 Employee

• Team Lead

  • May 2022 - Present

  ▪ Assisting consultant on their daily works▪ Managing agent and making sure that they reported to work daily▪ Talking and discussing target metrics to Program Director and clients daily▪ Supervising all emails coming out

• Subject Matter Expert

  • May 2022 - Present



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Back Office Employee

  • Feb 2022 - May 2022

  ▪ Accessing whether the website is a spam or not spam ▪ Analyzing each websites carefully if it is useful for the user or not. ▪ Giving feedback, report and screenshots to carefully help block the spam website. ▪ Accessing whether the website is a spam or not spam ▪ Analyzing each websites carefully if it is useful for the user or not. ▪ Giving feedback, report and screenshots to carefully help block the spam website.



Congressman Boy Blue Abaya

• Office Staff

  • Jan 2022 - May 2022

  ▪ In-charge of fixing requirements and papers of beneficiaries for financial, medical and burial assistance to be submitted to DSWD ▪ Helping the Congressman to his main project (Scholar), giving to all public students and some college students of District 1. ▪ Organizing and attending meetings for other project of the Congressman. ▪ In-charge of fixing requirements and papers of beneficiaries for financial, medical and burial assistance to be submitted to DSWD ▪ Helping the Congressman to his main project (Scholar), giving to all public students and some college students of District 1. ▪ Organizing and attending meetings for other project of the Congressman.



CSS Corp

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer

  • Oct 2021 - Dec 2021

  ▪ Helping realtors, engineer and business persons in their technical issue on application and hardware ▪Answering calls, chat and emails of the customer regarding the product information. ▪ Helping realtors, engineer and business persons in their technical issue on application and hardware ▪Answering calls, chat and emails of the customer regarding the product information.



TeleTech Philippines

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Back Office Employee

  • May 2020 - Oct 2021

  ▪ Managing cases related with customer, driver and storedisputes.▪ In charge of outbound calls to clarify issue of thecustomer, driver and store disputes regards the delivery.▪ Providing compensation for any damages or issuehappen to the order.

• Subject Matter Expert

  • Jun 2019 - May 2020

  ▪ Managing and monitoring UPA and AHT every interval ofday▪ Observing the absenteeism and off the phone activity ofthe consultant▪ Listening and evaluating calls of the consultant andgiving report to TL, OM and SOM if there is a call out orneeds to file corrective actions on the call. Giving insightto after call evaluation.▪ Taking SupCall and providing better resolution for thecustomer.▪ Keeping the Operation Manager and Program directorinformed of the call volumes▪ Providing insight of the top call drivers per interval ofday to GWFM Show less

• Subject Matter Expert

  • Jun 2019 - May 2020

  ▪ Managing and monitoring UPA and AHT every interval ofday▪ Observing the absenteeism and off the phone activity ofthe consultant▪ Listening and evaluating calls of the consultant andgiving report to TL, OM and SOM if there is a call out orneeds to file corrective actions on the call. Giving insightto after call evaluation.▪ Taking SupCall and providing better resolution for thecustomer.▪ Keeping the Operation Manager and Program directorinformed of the call volumes▪ Providing insight of the top call drivers per interval ofday to GWFM Show less

• Billing Specialist

  • May 2018 - Jun 2019

  ▪ Assisting customer to their account and billing enquiries(mobile, internet and home phone)▪ Offering quality sales to all qualified customer▪ Receiving and sorting incoming payments with attentionto credibility

• Technical Support Specialist

  • Apr 2017 - May 2018

  ▪ Assisting customer with all their technical difficulties ontheir internet and home phone.▪ Providing excellent and advance trouble shooting guideto the customers on phone



Congressman Boy Blue Abaya

• Office Staff and Data Encoder

  • Mar 2016 - Mar 2017

  ▪ In-charge of fixing requirements and papers of beneficiaries for financial, medical and burial assistance to be submitted to DSWD ▪ Helping the Congressman to his main project (Scholar), giving to all public students and some college students of District 1. ▪ Organizing and attending meetings for other project of the Congressman. ▪ In-charge of fixing requirements and papers of beneficiaries for financial, medical and burial assistance to be submitted to DSWD ▪ Helping the Congressman to his main project (Scholar), giving to all public students and some college students of District 1. ▪ Organizing and attending meetings for other project of the Congressman.