Experience

Minsk Marriott Hotel

• Belarus
• Hospitality
• 1 - 100 Employee

• Hotel Manager

  • Aug 2022 - Present



Gesten Hotel

• Москва, Россия

• General Manager

  • Sep 2020 - Dec 2020

  - Making hotel renovation plan as per owner request - Preparing operating budget, Marketing& Sales plan - Setting short and long term strategic goals for the property - Lauch restaurant within the hotel - Hiring team members - Preparing financial reports for the owner - Managing on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded - Ensuring full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards - Leading all key property issues including capital projects, customer service and refurbishment - Closely monitoring the hotels business reports on a daily basis and take decisions accordingly - Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services - Overseeing and managing all departments and working closely with department heads on a daily basis - Leading in all aspects of business planning - Conducting property audit - Managing and coordinating the employees’ duties - Ensuring that all employees and heads of department adhere to hotel policies and safety regulations - Interaction with the goverment bodies - Ensuring all decisions are made in the best interest of the hotel and management Show less



Hampton by Hilton Brest

• Belarus

• General Manager

  • Jun 2018 - May 2020

  - Hotel opening: all range of pre-opening work - Team members hiring: each department - Making hotel budget, Sales&Marketing plan - Directing hotel actions required maximizing profitability, increasing service levels and improving team member satisfaction - Ensure hotel implementation and compliance of Hilton Hotels Corporation policies and procedures as well as Brand Standards - Conducting training for team members: SOP, corporate culture, guest service etc - Overseeing the sales and marketing activities and results. Leading sales and marketing strategy meetings - Building the work of the F&B department from scratch: restaurant, bar, banquet service, kitchen - Building the work of Front desk: equipmnet, installing and configuring programs, team members training - Leading executive department heads to ensure overall profit, service and team member satisfaction goals are met or exceeded - Guests interaction - Facilitating hotel meetings - Conducting internal audit - Hire, supervise, coach, disciplines and conducting performance evaluations for department heads and key team members - Implementation of a quality management system - Development and implementation of an internal audit system - Fostering customer focus in a team: creating a mission, values, a unified attitude to operational processes - Formation of a creative atmosphere within the team: openness to new ideas; development and implementation of innovations - Preparation of KPIs for employees and departments - Working with conflict situations: both within the team and with hotel guests - Development of a WOW service strategy - Monitoring high potential department heads and team member activity and ensure their growth with the company - Communicating with hotel owner regarding results and aligning plans for the future development of the hotel Show less



Hampton by Hilton Minsk

• Income Auditor

  • Oct 2016 - Jun 2018

  - Verify and/or reconcile all revenue centres, as reported in the Income Journal daily- Collect/Audit paperwork from all revenue centers in the hotel ensuring accuracy and compliance with Internal Controls and local hotel polices.- Review and balance rebates, paid outs, miscellaneous charges and employee charges to the Property Management System- Balance all work from Food & Beverage and other retail outlets of the Hotel- Prepare and distribute a Daily Business Report of the day’s revenue- Prepare daily management review package- Set-up and maintain a complete and accurate daily filing of all PMS reports, Micros reports and miscellaneous source documentation. Ensure records with back-up are kept in line with legislation and as per company policies- Perform a detailed audit on all catering functions against original copy of function sheets- Assist with month-end closing and subsequent analysis of bank accounts and other balance sheet accounts, as directed by the Assistant Director of Finance.- Assist in covering guest inquiries to the Accounting department, including folio requests from guests, credit card enquires from guests, as well as requests for information from other departments within the hotel- Ensure invoices for miscellaneous guest charges are processed regularly- Monitor and record all house account meals and entertainment expenses and report any non-compliance to the Assistant Director of Finance, for follow-up with the hotel management- Monitor and report (as necessary) the Daily Exceptions - Report e.g. voids, adjustments, moves etc.- Ensure an accurate VAT reconciliation is maintained on a daily basis- Perform daily reconciliation of all point of sale systems to Opera - Reconcile third party invoices with Opera and prepare a payment proposal as necessary- Perform any additional duties as assigned by the Director of Finance or Assistant Director of Finance Show less

• Front Desk Supervisor

  • Dec 2015 - Oct 2016



Renaissance Minsk Hotel

• Belarus
• Hospitality
• 1 - 100 Employee

• Front Desk Supervisor

  • Mar 2014 - Dec 2015

  - Provide outstanding services and ensure customer satisfaction - Address customer concerns and complaints promptly and professionally - Respond to customer needs and requests in a timely manner - Plan and assign workloads for front office associates - Supervise associates in their assigned job duties - Ensure associates follow company policies and operational procedures - Educate associates on safety, emergency and security procedures - Evaluate the performance of associates and provide appropriate feedback - Take ownership of problems and issues that arise - Deal with guest’s complaints and problems - Assist in hiring and training associates in front office duties - Balancing accounts and conducting night audit - Daily check of the previous day’s work, i.e. posting, deposit, cash reports, control the credit limits. - Dealing with irregular payments. - Supervise the cashiering system - Schedule regular meetings to discuss about issues and updates - Prepare operational and financial records for Manager to review Show less