Experience

KMC Group

• Türkiye
• Mining
• 1 - 100 Employee

• Head of Customer Service Department

  • Sep 2022 - Present

  KMC, a steel-oriented company established by Ziya Eren in Kayseri in 1987, continues its operations with nine different companies under the roof of KMC Group. It operates in other fields such as construction, real estate and sports, along with steel and has more than 700 employees in Turkey with a total of 200.000m² open and 100.000m² closed area and leads the economic and social developments of the region. KMC Group exports to more than 70 countries in 5 continents, designing various products to satisfy customer needs and increasing its market share globally every year. My current project in KMC Group is devoted to build the New Customer Service function within the whole group, with the focus on digitisation of the functions & processes to bring the Best Customer Experience for 5000+ customers of KMC Group. Customer Service team responsible for Customer Relations Development, Crisis management, Commercial and Documentary support, Logistics function, Board Reports, Claim management and Production coordination function. As Head of Customer Service Department also take part in business developments of new supply chains as well as M&A process. Show less



Sapiani Consulting

• Турция

• Founder

  • Mar 2022 - Present

  Sapiani Consulting is a family company, which was founded by me and my husband Sergiy Sapianyi to provide global online consultancy services to businesses in the following spheres: - Technical Solutions for Electrical Engineering and Project management - Sergiy Sapianiy. - Sales development, Project management and Crisis management - Inna Luntovskaya. During 2022 worked on several projects, namely: - Transport Hub Creation, including fundraising for the project; - Concept of Household Company for the Cottage City. One of the most interesting cases for Crisis management in 2022 is overcoming Partnership crisis in one of the biggest ukrainian Farmaceutical Companies. Currently Sapiani consulting is looking for strategic partnerships for Real Estate Business and Medical Services in Turkey for CIS partners. Show less



VZIONER

• United Kingdom
• International Affairs

• Project manager

  • Sep 2021 - Sep 2022

  VZIONER is Global business development agency for blockchain tech projects. Has an amazing experience working within global business development team, where I understand & learned about Blockchain technology, global business development and specifics of marketing, strategy and fundraising for startups as well as managed few Projects; one of which was MMO RPG P2E Game, with global partners and multiple investors, for which we analyse the market, created and collected the KOL’s database of 200+ Gaming Key Opinion Leaders in Youtube, Discord, Instagram, Twitter was developed. Show less



Metinvest

• Ukraine
• Mining
• 700 & Above Employee

• Head of Sales Support Center - Руководитель ОЦО Поддержки продаж

  • Sep 2020 - Sep 2021

  Metinvest is an international, vertically integrated mining and metals company. The Group comprises mining and metallurgical assets in Ukraine, Europe and the US, complemented by a global sales network.Within September 2020-September 2021 new entity (80+ people) was created from scratch and launched. Main objectives of Sales Support Center is documentary support of Export-Import and Domestic Sales documentary operations of 10+ production premises of Metinvest Group. Sales support center was launched 15.10.2020 during pandemic times, and became first successful example in the Metinvest Group to launch new entity totally remotely. Within 1 year the following strategic and operational objectives were fulfilled: - roadmap for Sales Support Center development for the next 2 years, - SLA's, KPI's and main workload metrics defined and approved.As Head of Sales support Center was also managing change-management projects: -switching to Global Service Provider in terms of end-to-end processes and continuous - digitalization of the Metinvest Group - SAP launching at Metinvest Shipping entity for Logistics function;- automatisation and RPA decisions for documentary function. Show less

• Head of Documentary Credit Department

  • Apr 2017 - Sep 2020

  From April 2017 my experience in Middle Management of the Multinational Holding Company started. Documentary team of Metinvest Holding (15 people) was responsible for Export documents for all types of steel products export sales (300+ contracts per month, 10000+ documents per month).Implemented first successful case of remote work and team management (15 people in 2 locations) in Metinvest Group since 2017, which resulted in prominent work during SAP introduction for Metinvest International in 2018-2020, and sustainable work especially during and after COVID situation in 2020. The biggest project fulfilled during the period is Documentary function automatization and digitalization within Global Sales function Transformation, including Implementation of SAP CRM for Metinvest International - Swiss based Trading company, which was selling 70% of 15 mln production of iron ore and steel products of the Metinvest Group. Show less

• Export Sales Manager

  • Jan 2011 - Apr 2017

  During 6 years in Export sales of Metinvest Holding, I had a chance to work with 20+ export destinations in EU, MENA, GCC, Subsahara African, India and Pakistan markets for Hot rolled, Cold rolled and Coated steel flat products produced at Ukrainian premises of Metinvest Group (Ilyich and Azovstal Iron and Steel Works, Zaporozhstal), around 3 mln kmt sold totally within 6 years. I had worked with largest pipe-producers, steel service centers, shipyards in the above-mentioned regions: Yucel Boru, Noksel, Borusan Mannessmann, Boycelik, Kayseri Metal Center, Sedef Gemi, Agir Haddecelik, Uttam Galva, Tezcan, Borcelik, Universal Pipes and KHK Scaffolding and many others.My biggest achievement were:• increased the deliveries of CR materials to turkish market 5 times in 2014. • 10+ new regular Customers in Turkish market for Hot rolled plates within 2014-2017.• 10+ successful deliveries of the new products to the new clients followed with the profitable deals for Metinvest Holding. Show less



Donetsksteel

• Украина, Донецк

• Export Sales Manager

  • Oct 2006 - Jan 2010

  Donetsksteel was vertically integrated metallurgical company with Headquarters in Donetsk, Ukraine and production facilities in 3+ countries, including Donetsk metallurgical plant, 3 coke-chemical plants and 2 coal concentrating mills in Ukraine, 5+ mines in Ukraine and Russia . Within 3 years in the company I received vast experience of export of coal and metallurgical coke to 10+ countries, worked with world's biggest steel producers as US Steel, Voest Alpine, Eregli Demir, Esfahan Steel Mill and others, total quantity of sold materials reached 1,5 mln mt. Show less