Project Manger II

• Jul 2022 - Present

Project Coordinator

• Jun 2018 - Present

• Assisted and supported Project Management and SQA teams in their daily duties• Meeting scheduling • Recorded minutes of meeting, took action items and followed up with the relevant teams• Kept detailed project notes and re4cords using Ameriflex tools • Developed project strategies and schedules • Created task lists and assignments to project teams members • Monitored project progress• Tracked and managed information related to the projects and the QA activities • Kept all members of the team up to date information with status updates and reporting• Updated project documentation• Communicated with project team members to ensure optimal strategy, maximum efficiency and timely delivery• Tracked and reported project progress• Analyzed project data and updated reports as needed (weekly/bi-weekly/monthly)• Assisted SQA department with QA assignments, Quality control process, updates, reporting and other administrative duties• Managed smaller scale projects from initiation through closure, which included scope gathering, documentation creation and updates, scheduling, monitoring project progress and conflict resolution, reporting and team and company communication• Performed other duties as assigned by Project Management team Show less

Project Manager I

• Mar 2020 - Jul 2022

Project Estimate coordinator

• Jun 2015 - Present

• Managed simultaneously the financials for multi million dollar projects resulting in meeting Clients' Service Level Agreements (SLAs) for invoicing delivery.• Quickly learned and utilized a new web database tool that improved projects tracking, timely invoicing and prioritizing the workflow.• Efficiently and effectively concurrently tracked and maintained all projects and change requests estimates using AT&T's SDLC methodology to completion and invoicing.• Participated in bi-weekly estimate review meetings with the client, provided estimates progress, issues and mitigation plans leading to improved customer satisfaction.• Collaborated with various internal teams including Finance, Development, Operations and Testing to resolve issues and provide estimates on time. • Prepared internal estimates ETA and discrepancies reports for quality assurance purposes. • Collaborated on a daily basis with the Client's (AT&T) Finance team to ensure accurate billing. Show less

Financial Planning - Discrepancies Coordinator

• Mar 2013 - Jun 2015

• Reduced financial discrepancies from 300 to less than 25 with minimal revenue impact resulting in dissolvent of this position and recruited to a new team.• Provided leadership bi-weekly release Finance comparison reports to show release weekly growth. • Designed a weekly financial discrepancy report to show and track financial differences that needed to be worked on both internally and with the Client.• Facilitated bi-weekly discrepancies meetings with the client, to prioritize, review and bring discrepancies to closure.• Collaborated with various internal teams including Finance, Development, Operations and Testing to resolve the financial discrepancies internally.• Prepared financial reports for any given release both for internal and Client Finance teams upon request.• Consistently assisted co-workers with Statement (SOW) of Work preparation and any other tasks required within improving team performance.▪ Collaborated with various in company teams such as Development, operations and Testing to bring to closure financial discrepancies internally▪ Prepared financial reports for any given release both for internal and Client Finance teams upon request▪ Assisted co-workers with invoicing preparation and any other tasks required within the team Show less

Change And Release Manager

• Dec 2008 - Mar 2013

• Simultaneously supported up to 50 Project Managers with project deliverables timelines, mediated between Project Managers and offshore teams including Development and Testing resolving issues and improving customer satisfaction and meeting SLAs.• Increased revenue by efficiently preparing the release SOW.• Designed a new release process that met the needs of the business and were aligned with AT&T's SDLC methodology.• Facilitated weekly release status meetings with development, Performance, Pre- production support and Testing Teams. • Participated in the business review meetings with the client, providing the release progress status, issues and their mitigation plans, and assisted with problem solving increasing customer satisfaction.• Collaborated with tactic teams within the company to keep the release on target and to achieve goals set by the Client leading to high customer satisfaction.• Served as a liaison communicating Client's issues to company's leadership for documentation of lessons learned leading to process improvement.• Provided numerous weekly releases status reports both internally and to the Client using Microsoft Excel and PowerPoint presentations.• Improved customer relationship by demonstrating in-depth knowledge of AT&T's SDLC operations and business line. Show less

Quality Assurance Specialist

• Jan 2008 - Dec 2008

▪ Reviewed and evaluated new functionality added in the upcoming release and designed PowerPoint presentations for in company use▪ Facilitated and led meetings with various testing teams to review the new functionality and assisted in building the testing plans▪ Liaison between Business analysts, the Client and the testing teams with any open issues and assisted to bring them to resolution

Test Engineer

• Jan 2003 - Jan 2008

▪ Designed Test scenarios/Test Cases/User stories ▪ Converted and integrated legacy system into Telegence (Amdocs billing system)▪ Reviewed and evaluated new projects in the Telegence and their impact on the conversions data▪ Reviewed the testing plan with other team members and with the project manager for quality assurance purposes▪ Trained new team members in the Client methodology and tools▪ Testing using UNIX platform. Other tools used for testing were Mercury Quality Center, Toad, and SQL. ▪ Interfaced with offshore testers to answer questions, provide direction, and ensure understanding of design Show less

Developer - Account Receivable

• Jun 2001 - Jan 2003

▪ Designed and implemented functionality in Telegence (Amdocs Billing System) to support all advertised capabilities▪ Developed the newly gathered requirements into coding plan▪ Performed program level and sub system (Account Receivable) level testing of the code

Insurance Claim specialist

• Jun 1997 - Mar 2001

▪ Reviewed, prepared and organized by urgency all the medical claims documents and files received in health insurance department ▪ Was responsible for timely payment to service providers ▪ Participated in weekly meetings to review borderline cases and communicated the results to the insured ▪ Had daily communications with insurance agencies promoting their cases and the insured ▪ Reviewed, prepared and organized by urgency all the medical claims documents and files received in health insurance department ▪ Was responsible for timely payment to service providers ▪ Participated in weekly meetings to review borderline cases and communicated the results to the insured ▪ Had daily communications with insurance agencies promoting their cases and the insured