Customer Success Manager

• Sep 2021 - Present

Project Manager / Customer Success Manager

• Jul 2018 - Sep 2021

As a Project Manager at iMDsoft I manage multiple healthcare IT implementation projects, including planning, risk management and coordination of various resources. I work closely with Pre-sales, assisting with RFP’s, managing implementations in the DACH area, working directly with the hospitals and interdisciplinary department. I also manage team members located in different countries of the DACH and when required recruit new personnel. I am responsible for on-site product training and… Show more As a Project Manager at iMDsoft I manage multiple healthcare IT implementation projects, including planning, risk management and coordination of various resources. I work closely with Pre-sales, assisting with RFP’s, managing implementations in the DACH area, working directly with the hospitals and interdisciplinary department. I also manage team members located in different countries of the DACH and when required recruit new personnel. I am responsible for on-site product training and implementation of clinical information systems, including workflow integration and user support.

Senior Application Specialist

• Mar 2016 - Jul 2018

In my role as Senior Application Specialist I was responsible for leading scripting and writing courses on site. I ensured that all training material was relevant and that each delegate had a full understanding of the course objectives. I took part in Independent implementations on site and ensured that a full release plan was in place and that there was a contingency plan in the event of any issues. I managed various teams (hospital staff) on site and tutored new employees on… Show more In my role as Senior Application Specialist I was responsible for leading scripting and writing courses on site. I ensured that all training material was relevant and that each delegate had a full understanding of the course objectives. I took part in Independent implementations on site and ensured that a full release plan was in place and that there was a contingency plan in the event of any issues. I managed various teams (hospital staff) on site and tutored new employees on implementation protocol and then shadowed them during implementations. I created system requirements for interfaces according to the site and implemented them with our team of in-house developers. I also worked with HL7, ADT, Labs, MDM, BAR, ORU, medical devices and other hospital interfaces

Clinical Applications Specialist

• Jan 2013 - Feb 2016

In my role as Clinical Application Specialist I was responsible for providing courses In-house for new employees and presenting new system features and products to In-house employees. I taught hospital personnel and adjusted the DB according to their needs whilst working together with the department to find creative solutions. I ensured that I fully understood the customer's needs and found ways to implement them into the end product. I was constantly working under pressure to meet… Show more In my role as Clinical Application Specialist I was responsible for providing courses In-house for new employees and presenting new system features and products to In-house employees. I taught hospital personnel and adjusted the DB according to their needs whilst working together with the department to find creative solutions. I ensured that I fully understood the customer's needs and found ways to implement them into the end product. I was constantly working under pressure to meet deadlines. I enjoyed the challenges that this presented. Due to my hard work and commitment I was proud to be chosen as “worker of the year” in Professional services

Account Manager

• Aug 2011 - Nov 2012

Senior Account Manager for German Austrian and Swiss market Senior Account Manager for German Austrian and Swiss market

Marketing Coordinator

• Apr 2009 - Mar 2011

Freelancing coordinator for exhibition and trade shows Freelancing coordinator for exhibition and trade shows

Legal Assistant/Office Manager

• Apr 2008 - Mar 2009