Experience

Klik.Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director Of Business Operations

  • Nov 2021 - 2 years 2 months

  Baltimore, MD

• Cross-Functional Business Analyst/Compliance Manager

  • Sep 2021 - Nov 2021

  Baltimore, Maryland, United States

• Security Operations Center Manager

  • Jun 2021 - Sep 2021

  Baltimore, Maryland, United States



Peregrin

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Manager, Compliance and Operations

  • Apr 2019 - Jun 2021

  Owings Mills, MD -Planning, implementing and maintaining compliance initiatives and programs. -Served as the subject matter expert to ensure corporate policies, procedures, initiatives, and daily operations follow industry standards and comply with contractual and legal obligations. -Managed all internal and external audit and assessment efforts. -Managed all onboarding efforts to ensure proper screening of candidates and proper orientations of new employees. -Facilitated and provided routine… Show more -Planning, implementing and maintaining compliance initiatives and programs. -Served as the subject matter expert to ensure corporate policies, procedures, initiatives, and daily operations follow industry standards and comply with contractual and legal obligations. -Managed all internal and external audit and assessment efforts. -Managed all onboarding efforts to ensure proper screening of candidates and proper orientations of new employees. -Facilitated and provided routine training to the company workforce and ensure company policies and procedures are effectively communicated and understood. -Managed all aspects and daily functions of Peregrin’s Human Resource tool. -Served as the subject matter expert for all HR-related requests and needs. Show less



Regent Education

• United States
• Software Development
• 1 - 100 Employee

• Sr. Business Analyst

  • Aug 2016 - Sep 2018

  Frederick, MD The following was a list of responsibilities/accomplishments as Sr. Business Analyst on a Product Development team: - Investigated and analyzed system enhancements and processes - Worked with Subject Matter Experts (SMEs) and business users to understand business needs in order to gather and document technical requirements - Facilitated requirements, design, and technical discussions and reviews - Triaged system issues, identified the cause of problems and worked with appropriate… Show more The following was a list of responsibilities/accomplishments as Sr. Business Analyst on a Product Development team: - Investigated and analyzed system enhancements and processes - Worked with Subject Matter Experts (SMEs) and business users to understand business needs in order to gather and document technical requirements - Facilitated requirements, design, and technical discussions and reviews - Triaged system issues, identified the cause of problems and worked with appropriate resources to correct them, as part of UAT and Prod support - Provided ongoing assistance to software developers and QA resources to resolve any ambiguities throughout the release cycle - Developed internal and customer-facing documentation, such as Technical Requirements, JIRA tickets, Product Specifications, User and Administrator Guides, and Release Notes. - Continuously involved in process improvement and company initiatives to improve productivity and customer satisfaction. Show less



Vision Technology Services, A Division of BG Staffing, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Business Analyst at T. Rowe Price

  • Jul 2015 - Jul 2016

  Owings Mills, MD The position involved supporting Global Business Solutions and Technology (GBS&T) project team of T. Rowe Price and its business partners in conversion of mutual fund data to Bank of New York Melon (BNYM) Eagle platform. The following was a list of responsibilities/accomplishments as Sr. Business Analyst: -Elicit, clarify and translate business requirements into documentation and conceptual design from which application and solutions are developed. -Define business needs for new and… Show more The position involved supporting Global Business Solutions and Technology (GBS&T) project team of T. Rowe Price and its business partners in conversion of mutual fund data to Bank of New York Melon (BNYM) Eagle platform. The following was a list of responsibilities/accomplishments as Sr. Business Analyst: -Elicit, clarify and translate business requirements into documentation and conceptual design from which application and solutions are developed. -Define business needs for new and enhanced products, services or optimized business processes - Coach and mentor other team members in business knowledge to assist in project delivery - Execute and manage all aspects and phases of testing initiatives, including test data setup, system and user acceptance testing. -Participate in the development of user documentation and manuals, training materials, and job aids. Show less



QSSI

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Business Analyst

  • Mar 2014 - Jul 2015

  Columbia, MD The position involved supporting Centers for Medicare & Medicaid (CMS) Exchange Operations Center (XOC) under the Affordable Care Act Marketplace Advisor (ACAMA) contract. The XOC is the focal point for Healthcare.gov monitoring operations, which includes collaborating with Marketplace stakeholders, States, and other agencies. The following was a list of responsibilities/accomplishments as XOC Business Analyst: -Functioned as liaison between the customer, multiple vendors and technical… Show more The position involved supporting Centers for Medicare & Medicaid (CMS) Exchange Operations Center (XOC) under the Affordable Care Act Marketplace Advisor (ACAMA) contract. The XOC is the focal point for Healthcare.gov monitoring operations, which includes collaborating with Marketplace stakeholders, States, and other agencies. The following was a list of responsibilities/accomplishments as XOC Business Analyst: -Functioned as liaison between the customer, multiple vendors and technical teams -Facilitated requirements gathering -Reviewed and fleshed out requirements with subject matter experts -Developed Standard Operating Procedures (SOPs) and other documentation as needed -Reviewed and analyzed existing processes and procedures for gaps and improvement opportunities -Evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, abstracted up from low-level information to a general understanding, and distinguished user requests from the underlying true needs -Possess business and technical knowledge of Marketplace and underlying systems -Provided daily support to XOC operations staff -XOC Communications SME and point of contact for GovDelivery -Analyzed business needs and provided new solutions, as well as process improvement -Proactively communicated and collaborated with stakeholders, vendors and partners to guide the Change Management process in XOC -Spearheaded tasks and projects as requested by XOC leadership and drove them to completion -Designed documentation and reporting solutions -Ensured the project process and reporting requirements are accurate and complete Show less



Constellation

• United States
• Utilities
• 700 & Above Employee

• Sr. Analyst IT

  • Oct 2006 - Mar 2014

  Baltimore, Maryland Area The position involved providing maintenance and production support, testing and implementing web solutions and changes to solve business problems on the BGE IT Customer Systems support team. The following was a list of responsibilities/accomplishments as a BGE IT Customer Systems Support Analyst: -Facilitated requirements gathering, designed documentation and developed reporting solutions in support of business area requirements. Business areas included Credit and Collections, Billing… Show more The position involved providing maintenance and production support, testing and implementing web solutions and changes to solve business problems on the BGE IT Customer Systems support team. The following was a list of responsibilities/accomplishments as a BGE IT Customer Systems Support Analyst: -Facilitated requirements gathering, designed documentation and developed reporting solutions in support of business area requirements. Business areas included Credit and Collections, Billing, Call Center, Commercial Business Development, and Customer Communications -Functioned as liaison between all levels of business areas, vendors, and technical team -Served as a Subject Matter Expert (SME) for Customer Self-Serve (CSS), Electronic Bill Payment and Presentment (EBPP), Property Managers Online Services (PMOS), and Predictive Dialer -Effectively managed and completed multiple assignments which were delivered within time and budget constraints -Provided on-call and daily support of customer facing applications, as well as systems used by internal users -Served as a senior analyst on implantation of PMOS application and several phases of predictive dialer implementations -Completed legacy application conversion and remediation for the upgrade of customer information system -Prepared user manuals, operating procedures, and job aids as well as trained end users on system policies, procedures, and functionality -Served as HP Quality Center and SharePoint Site administrator for the customer support team -Developed and executed detailed test plans, as well as, coordinated integration and end-to-end system and integration testing Show less



Lockheed Martin

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Requirements and Validation Analyst

  • Jan 2003 - Sep 2006

  Woodlawn, MD - Development and implementation of the Disability Claims File Records Management System (CFRMS) with the purpose to implement a Social Security Administration (SSA) managed disposition of electronic disability claims file records media neutral schedule according to the SF 115 filed with the National Archives and Records Administration (NARA). The architecture consisted of Windows 2000 Server, Sun Solaris, OS390 Mainframe, Java/J2EE technologies, IBM’s Records Manager and Websphere Message… Show more - Development and implementation of the Disability Claims File Records Management System (CFRMS) with the purpose to implement a Social Security Administration (SSA) managed disposition of electronic disability claims file records media neutral schedule according to the SF 115 filed with the National Archives and Records Administration (NARA). The architecture consisted of Windows 2000 Server, Sun Solaris, OS390 Mainframe, Java/J2EE technologies, IBM’s Records Manager and Websphere Message Queues (WMQs). - Development and implementation of a pilot component for the SSA’s electronic disability (eDib) initiative. The component was the Document Management Architecture (DMA). DMA is a web-based architecture designed to capture, store, and retrieve unstructured and structured disability data. The architecture consists of Sun Solaris, OS390 Mainframe, Java/J2EE technologies, Websphere, IBM's Content Manager for storing images and DB2 for populating and storing meta-data. DMA is developed and implemented on the basis of an iterative approach. Show less



LanTek Information Systems, Inc.

• Network Administrator

  • 2001 - 2003