Experience

CNBC Arabia

• United Arab Emirates
• Broadcast Media Production and Distribution
• 100 - 200 Employee

• Reporter

  • Feb 2014 - Present

• Research assistant producer

  • Feb 2014 - Sep 2014



Nestle dubai

• Dubai

• Sales

  • Feb 2012 - Feb 2013



EFG Hermes

• Egypt
• Financial Services
• 200 - 300 Employee

• Analyst Retail

  • Oct 2007 - Oct 2011

• Analyst-Retail

  • Oct 2007 - Sep 2011

  Client Account Management•Account openings for new Individual clients •Executing customers' orders on bid & offer price. •Delivering stock market most recent news to the client.•Helping the client to access online trading system & handling shares transfers.•Monitoring client balances with a daily report (debit & credit), •Monitoring clients’ orders / Status Report Preparation on pending orders.•Mastering client problem solving (Online & through the Call Center).•Check client cash balance before approving shares transfer to another broker or the market..Staff Account Management•Account opening for new & existing staff members.•Monitoring staff trading to make sure it applies with EFG-Hermes holding staff trading policy & monitoring the market approvals (DFM, ADX & NASDAQ Dubai) for their transactions.•Risk Management to prevent Insider TradingWork Flow Management•Follow the anti-money laundering process by verifying the identity of new clients (KYC), receipt & payments of funds directly from/to client only, sign for approval for any exceptions if the funds are not directly to client. •Check the total daily invoices report to make sure that it is equal to the total of daily executions. •Receiving an error report for all errors & credit the accounts with amount of losses. Show less



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Flight Attendant

  • Sep 2003 - Sep 2007

  •Responsible to the captain for all aspects of cabin safety and services. •Responsible for current safety equipments and standard operating procedures. •Operating in the business class compartment under the supervision and direction of the purser. •Decision maker in catastrophic situations during emergencies on the flight. •Customer service skills in how to handle disruptive & sick passengers. •Well trained for handling first aid incidences such as CPR and rescue breathing. •Ensuring the grooming standards while on duty are met. •Keeping good image for the company during layovers. •Delegating responsibilities, maintaining high team work and creating good work atmosphere. •Ensuring that emergency procedures and regulations are adhered Show less



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Executive

  • Sep 2001 - Sep 2003

  •Responsible for answering customer calls, inquiries, delivering highly accurate information including shipment delivery details, location and status in accordance with DHL telephone behaviour procedures, direct calls to appropriate staff members or taking telephone messages as necessary. •Ensuring customers bookings in a competent, courteous and efficient manner including rescheduling bookings upon customer’s request and timings. •Achieve revenue targets through effectively promoting and selling DHL products and value added services. •Assure all customers receive service, which is prompt, friendly and courteous. •Meet service level and response time objectives by informing customers of precise paper work required to facilitate custom clearance process. •Ensuring all security procedures for all shipments received are followed. •Daily follow up for special requests, planning a course of action to ensure that set targets and goals are achieved consistently. •Handle and receive all customers’ complaints through e-mail and during office duties. •Front Counter responsibilities upon coverage: oReceive customers at front counter receptions and process shipments through software ensuring that shipment security procedures are followed and all shipments are handed over to the operation staff within the flights cut off oReceive payment form customers and record it in daily cash sheet and forward all amount to finance department at the end of each shift oConsolidate end of day reports. Show less