Experience

CIBSE

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Training Operations Administrator

  • Jun 2021 - Present



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Front Office Receptionist

  • Aug 2019 - Aug 2020

  I work as a Front Office Receptionist and Guest Relations Operator at the Marriott Regents Park Hotel. In this role my main responsibilities are greeting and checking guests in and out, taking payment and upselling Marriott products and dealing with guest’s requirements, queries and complaints. I also work one third of my time in the back office dealing with longer term hotel planning, running financial reports and responding to guest phone calls and emails. I believe I have delivered great customer service where the guest’s needs always come first with many examples to support this. I have also become proficient in using Salesforce CRM and Opera software and am a regular user of the Microsoft Office software suite



Security Company

• 1 - 100 Employee

• Administrator

  • Jan 2012 - Dec 2014

  I co-owned a Security company manufacturing and installing home security systems. Within the structure of the company I was responsible for contracting suppliers, placing material orders, proof reading invoices and ensuring company stock keeping was accurate I co-owned a Security company manufacturing and installing home security systems. Within the structure of the company I was responsible for contracting suppliers, placing material orders, proof reading invoices and ensuring company stock keeping was accurate



Self-employed

• Belo Horizonte Area, Brazil

• Lawyer

  • Jan 2012 - 2014

  Self employed, Belo Horizonte (Brazil) I worked as a employment law consultant. Primarily my work focussed on advising employees regarding Brazilian employment law following disputes with employers. In this time I expanded by knowledge to include employment law in addition to tax law. I also gained experience in running a small business. My main achievements were: ▪ Multiple sexual harassment in the workplace cases found in favour of the employee. ▪ Advice regarding pension rights for employees. ▪ Assisted in opening a Limited Company. ▪ Monitoring the court against the employer



Minas Gerais State Government

• Contagem, Brazil

• Attorney

  • Jan 2010 - 2012

  I worked for the department of tax (fiscal attorney) of the Minas Gerais government. My role was a tax lawyer supporting the government in prosecutions against companies suspected of tax irregularities. My main focuses and responsibilities were: ▪ Legal opinion regarding interpretation of tax law ▪ Administrative defence ▪ Building legal cases for government tax enforcement ▪ Attendance at court ▪ Recording of judicial proceedings I worked for the department of tax (fiscal attorney) of the Minas Gerais government. My role was a tax lawyer supporting the government in prosecutions against companies suspected of tax irregularities. My main focuses and responsibilities were: ▪ Legal opinion regarding interpretation of tax law ▪ Administrative defence ▪ Building legal cases for government tax enforcement ▪ Attendance at court ▪ Recording of judicial proceedings