Project Coordinator

• Aug 2021 - Present

Implementation Specialist

• Aug 2018 - Jul 2021

• Proactively coordinating and managing multiple tasks and milestones from simultaneous projects to achieve implementation targeted time frames and ensuring goals are achieved.• Successfully lead customer implementations from kick-off to go-live in both large and small markets in Australia and Asia working closely with IT technicians.• Assist customers in their analysis of business needs and implement best practices in configuring their new system.• Present and conduct in classroom and remote training in one-on-one and large group environments for new and existing customers, including creating end-user training documentation.• Write and update relevant knowledge materials to ensure peers have up-to-date knowledge on the solution for all queries, issues, changes raised in different projects and new partner integrations.• Proactively provide feedback to team members from sales, development, implementations, and support regarding improvement opportunities.• Coordinate with the development team the implementation of third-party integrations on beta clinics as well as supporting clients on any issues during beta testing. Show less

Level 2 Technical Support Consultant

• Feb 2018 - Aug 2018

• Diagnostic technical issues and provide a relevant Action Plan to client to provide an outstanding technical support and excellent customer service.• Train new and current employees and explain protocols clearly and efficiently. • Work with IT technicians and other departments to report issues and provide solutions to the client in a timely manner.• Maintain detailed documentation to troubleshoot and fix common hardware and software issues.

Technical Support Consultant

• Apr 2016 - Feb 2018

• Resolve customer issues and concerns with strong verbal and written skills.• Escalate technical issues immediately following departmental guidelines and follow up regularly with customers and internal resources to expedite issue resolution.• Assist customers with technical issues and configuration via email and telephone.• Research for solutions on Knowledge Base Articles to resolve issues and answer inquiries• Work efficiently in a fast-paced help desk environment while prioritising tasks appropriately. Show less

IT Technician

• Jul 2015 - Mar 2016

• Set up computers, projectors, video conference and PA systems. • Provide on-site assistance to customers on computer, audio, and network issues. • Use great customer service skills. • Perform upgrades and install updates on clients training computers. • Set up computers, projectors, video conference and PA systems. • Provide on-site assistance to customers on computer, audio, and network issues. • Use great customer service skills. • Perform upgrades and install updates on clients training computers.

Graduate Electronics Engineer

• May 2011 - Apr 2012

• Prepare quotations, product selection and system design. • Configure and install home/ office automation projects. • Supervise and liaise with external stakeholders. • Propose and implement process improvements. • Prepare quotations, product selection and system design. • Configure and install home/ office automation projects. • Supervise and liaise with external stakeholders. • Propose and implement process improvements.

Telecommunications Engineer Trainee

• Nov 2010 - Apr 2011

• Update schemes and prepare the inventory of the telecom equipment. • Prepare technical specifications and instructions for the equipment maintenance. • Develop improvement proposals for the maintenance plans of Telemetry projects. • Update schemes and prepare the inventory of the telecom equipment. • Prepare technical specifications and instructions for the equipment maintenance. • Develop improvement proposals for the maintenance plans of Telemetry projects.

Engineer Trainee

• Feb 2010 - Aug 2010

• Model and document the service processes using software tools. • Identify and present proposal improvements. • Implement plans for improvement actions. • Create reports and presentations of the project progresses. • Support and train the contractor staff. • Model and document the service processes using software tools. • Identify and present proposal improvements. • Implement plans for improvement actions. • Create reports and presentations of the project progresses. • Support and train the contractor staff.