Experience

Ageing with Grace
• Australia
• Non-profit Organizations
• 1 - 100 Employee
• Aged Care Program Coordinator

  • Jul 2023 - Present

The Hospital Research Foundation Group
• Australia
• Non-profit Organization Management
• 1 - 100 Employee
• Client and Community Engagement Manager

  • Mar 2022 - Jul 2023

Parkinson's ACT
• United States
• Wellness and Fitness Services
• Events and Projects Manager

  • Jan 2021 - Mar 2022


COTA ACT

• Australia
• Investment Management

• Community Education Manager

  • Jun 2011 - Oct 2020

  JUNE 2011 TO PRESENT Community Education Manager • Developing and administering health and well-being peer education programs including ‘Steady Med’, ‘Positive Outcomes Program’, ‘Medicines and You’ and ‘beyond maturityblues’, ‘Street Smart Seniors’, ‘CDC Home Care Packages – Make the Choices that are right for you’, ‘Step Forward Toward – your well-being, your choice’ • Developing and coordinating training programs for volunteer peer educators in content material, presentation skills and adult education principles. • Managing, mentoring and supporting volunteers and administration staff. • Community engagement, and stakeholder management. • Developing and presenting information sessions to community groups, government, and other stakeholders. • Liaising with community organisations to source and promote community education opportunities. • Developing communications strategies. • Promotional planning and event management. • Preparing submissions to COTA National. • Preparing funding applications and management of grants. • Reporting and program analysis. • Providing advice, support and referrals for COTA clients and their families and carers. MAY 2016 TO PRESENT COTA ACT Volunteer Manager • Responsible for the recruitment, induction, training, mentoring and support of all COTA ACT volunteers including:  Peer Education volunteers,  Reception and Administration volunteers  Research and policy volunteers • Providing ongoing support and incentive to volunteers through recognition and reward programs. • Producing and conducting regular volunteer newsletters/updates and conduct regular support meetings and social functions. • Managing volunteer budgets and expenditure. • Maintaining accurate records and ensuring all relevant documentation (WVP, insurance etc) is current and valid. • Always ensuring volunteers feel happy, confident, valued and supported in their work. Show less



Department of Health and Ageing

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Call Centre Manager

  • 2004 - 2010

  • Managing the Department’s Call Centre and leading a team of up to 120 staff. • Providing strategic planning and analysis. • Managing and coordinating workflow, resources and team performance. • Overseeing the recruitment, induction, mentoring, supervision and training of staff. • Providing and coordinating career development and placement opportunities for staff. • Managing complaints and complex enquiries. • Preparing Minutes, writing information line scripts, procedural guidelines and information line manuals. • Liaising with program areas, public affairs bodies, State and Territory Offices, other Government agencies, and community organisations to facilitate the provision of information on programs and services. • Managing Call Centre procurement processes. • Preparing quotes for service, financial statements and managing the Call Centre’s cost recovery processes. • Overseeing the implementation and coordination of information services, including campaign and emergency information lines. Examples of Information Lines implemented and managed: • Aged & Community Care • Immunise Australia • PBS (Pharmaceutical Benefits Scheme) • Public Health • National Drugs Campaign • National Alcohol Campaign • Hearing Services Show less



Department of Health and Ageingn Call Centre

• Call Centre Director - EL2

  • 2001 - 2004

  • Directing Call Centre operations and business processes. • Providing strategic planning and analysis. • Representing the Call Centre in Divisional and Branch planning. • Contributing to achievement of Division and Branch goals. • Directing Call Centre operations and business processes. • Providing strategic planning and analysis. • Representing the Call Centre in Divisional and Branch planning. • Contributing to achievement of Division and Branch goals.



Department Health and Ageing Call Centre

• Operations Manager and Aged Care Liaison APS6

  • 2000 - 2004

  • Providing a liaison function between the Aged Care Division and the Call Centre. • Managing the recruitment, training, mentoring and supervision of staff. • Developing and maintaining operational and training manuals. • Providing guidance, support, and conflict resolution to staff. • Handling escalated calls of a complex and/or sensitive nature. • Providing expert advice and interpretation of policy and legislation. • Managing Aged Care specific projects and campaigns such as ACAR and Aged Care reforms. • Managing the Call Centre telecommunications infrastructure and equipment. • Implementing and coordinating information services. • Processing requests for information and preparing statistical analyses. • Developing and maintaining quality assurances processes, and staff development frameworks. Show less