Experience

moj-eRačun

• Croatia
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Support & e-Delivery Associate

  • Aug 2023 - Present

  Application moj-eRačun technical support. Written communication via live chat and e-mail and administration. Application moj-eRačun technical support. Written communication via live chat and e-mail and administration.



SOS Dječje selo Hrvatska

• Croatia
• Non-profit Organization Management
• 1 - 100 Employee

• Field Representative

  • Jun 2023 - Aug 2023

  Collector of donations. Collector of donations.



A1 Hrvatska d.o.o.

• Croatia
• Telecommunications
• 700 & Above Employee

• Technical Support Specialist

  • May 2021 - Feb 2023

  Administration and technical support. Diagnostics, work in diagnostic software platforms: ACS, Cempresso (CM), GetLive, GIS, DACS, IBIIS, HLR, telephone communication and written communication via e-mail and letters, solving tickets, working in CRM and CMS programs: Siebel and C4. Administration and technical support. Diagnostics, work in diagnostic software platforms: ACS, Cempresso (CM), GetLive, GIS, DACS, IBIIS, HLR, telephone communication and written communication via e-mail and letters, solving tickets, working in CRM and CMS programs: Siebel and C4.



Hrvatski Telekom

• Croatia
• Telecommunications
• 700 & Above Employee

• Technical Support Specialist

  • Oct 2020 - Apr 2021

  Administration, technical support and telesales. Diagnostics, work in diagnostic software platforms: ACS, Cempresso (CM), Rex, Clarify, work in CRM and CMS programs: Donat and C4. Administration, technical support and telesales. Diagnostics, work in diagnostic software platforms: ACS, Cempresso (CM), Rex, Clarify, work in CRM and CMS programs: Donat and C4.



MPG Zagreb

• Croatia
• Advertising Services
• 1 - 100 Employee

• Payroll Assistant

  • Jul 2019 - Jun 2020

  Administration, student payroll accounting, deals on travel orders and loco rides. Work in the software platform: PIS. Writing reports.

• Marketing Assistant

  • Mar 2019 - Jun 2019

  Organization of promotions and events, purchase, making offers, coordination of promoters and suppliers in the field. Cooperation with clients: Heineken, Coca-Cola, Kaufland, Zagrebačka banka. Writing reports.



Association Wave of Culture

• Croatia
• Non-profit Organizations

• Marketing Assistant

  • Apr 2018 - Mar 2019

  Writing tender documentation for LegendFest, LegendArt, LegendExpo and LegendIn projects; writing memos for sponsors, patrons and donors. Organizing Legendfest festival and coordination of performers in the field. Lectures on myths and legends. Writing tender documentation for LegendFest, LegendArt, LegendExpo and LegendIn projects; writing memos for sponsors, patrons and donors. Organizing Legendfest festival and coordination of performers in the field. Lectures on myths and legends.



GfK

• France
• Real Estate

• Market Research Interviewer

  • Nov 2009 - Apr 2017

  Market research: conducting telephone surveys, conducting field surveys, referral of respondents to focus groups. Market research: conducting telephone surveys, conducting field surveys, referral of respondents to focus groups.