Experience

Charm Sciences, Inc.

• United States
• Biotechnology Research
• 100 - 200 Employee

• Global Technical Services Specialist

  • Jun 2015 - Present

  My primary responsibilities include supporting our international distributors by communicating manual updates and new test procedures and equipment, helping support distributor and global customer training at Charm, troubleshooting technical questions and issues from distributors around the globe, and overseeing international sales leads received at Charm's website. I have become a product specialist on two of types of equipment manufactured at Charm: EPIC and our three EZ systems.

• International Technical Services Coordinator

  • Apr 2014 - Jun 2015

  My responsibilities involve working more closely with and supporting our international distributors. This includes helping with in house training sessions and technical support/troubleshooting via email and phone calls. In addition I will be developing new methods to help disseminate trainings and new product launches with our global partners.

• Technical Support Supervisor

  • Jul 2012 - Apr 2014

  My primary responsibilities involved supervising the technical support department at Charm and responding to training and troubleshooting needs of our customers. I focused primarily on domestic technical support issues and specialized in our EPIC and EZ product platforms. As part of my job I also helped coordinate trainings for our oversees distributors.

• Technical Support Representative

  • Mar 2010 - Jul 2012

  Provide technical support to customers for a variety of food safety platforms Conduct reagent analysis and work with customer's to identify procedural mistakes disguised as reagent complaints Provide introductory and advanced customer trainings for all product platforms offered by Charm Focused in EPIC luminescent product line, including servicing customer equipment on location and providing basic and advances trainings Worked to organize customer repairs and assorted equipment… Show more Provide technical support to customers for a variety of food safety platforms Conduct reagent analysis and work with customer's to identify procedural mistakes disguised as reagent complaints Provide introductory and advanced customer trainings for all product platforms offered by Charm Focused in EPIC luminescent product line, including servicing customer equipment on location and providing basic and advances trainings Worked to organize customer repairs and assorted equipment inventory



General Mills

• United States
• Manufacturing
• 700 & Above Employee

• Microbiology Technician

  • Jan 2008 - Feb 2010

  Perform routine microbiological testing of ingredient and environmental samples Emphasis on efficient delivery of accurate and reliable results Worked to strengthen integrity of routine sample submission processes Provided tailored microbiological support to a variety of customers General lab upkeep and maintenance Perform routine microbiological testing of ingredient and environmental samples Emphasis on efficient delivery of accurate and reliable results Worked to strengthen integrity of routine sample submission processes Provided tailored microbiological support to a variety of customers General lab upkeep and maintenance

• Food Science Technician

  • May 2007 - Oct 2007

  Scaled, mixed, baked, and evaluated novel muffin puck formulations Performed pilot plant trials of muffin puck formulations Used analytical tools to measure water activity, baked specific volumes, and pH of pucks Conducted independent research on HIV and nutrition with the aim of improving a current food product Aided in cleaning and maintenance of baking laboratory Scaled, mixed, baked, and evaluated novel muffin puck formulations Performed pilot plant trials of muffin puck formulations Used analytical tools to measure water activity, baked specific volumes, and pH of pucks Conducted independent research on HIV and nutrition with the aim of improving a current food product Aided in cleaning and maintenance of baking laboratory



University of Minnesota

• United States
• Higher Education
• 700 & Above Employee

• Junior Scientist

  • Jan 2006 - Feb 2007

  Researched cellular and viral determinants of reovirus entry Experimental design and implementation Tissue culture, basic plaque assay and purified virus Performed numerous inhibition growth experiments and biochemical assays Sequenced mutant clones

• Student Assistant

  • Jan 2005 - Jan 2006

  Designed and implemented experiments Performed gel electrophoresis and immunohistochemistry Basic Mammalian organ culture General maintenance and upkeep of laboratory

• Student Assistant

  • Jan 2005 - Jan 2006

  Designed and implemented experiments Performed gel electrophoresis and immunohistochemistry Basic Mammalian organ culture General maintenance and upkeep of laboratory



3M

• Germany
• Chemical Manufacturing
• 1 - 100 Employee

• Technical Aide

  • Jan 2005 - Jan 2006

  Aided in sterilization assurance laboratory experiment design and implementation Microbial kill testing directed toward a novel high level disinfectant Biological indicator maintenance testing Basic microbial laboratory technique, emphasis on aseptic technique General lab maintenance Aided in sterilization assurance laboratory experiment design and implementation Microbial kill testing directed toward a novel high level disinfectant Biological indicator maintenance testing Basic microbial laboratory technique, emphasis on aseptic technique General lab maintenance