Experience

MSI Corp

• Canada
• Telecommunications
• 100 - 200 Employee

• Plant Facilities Case Management Department

  • Oct 2016 - Present

  • Effectively case manage high amounts of customer accounts • Providing updates and information to clients in a timely manner in regards to their orders held for repair or held engineering for engineer work • Organize and follow up with customers/departments on a daily basis • Training new agents on various PF procedures, policies and alternate solutions to provide clients while their order is held • Verify customer’s accounts and pending orders to ensure accuracy • Work well under pressure and meet deadlines when needed • Provide professional and knowledgeable service • Represent our client with integrity and professionally • Establish and main strong customer relations with both existing and potential customers Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• cashier Walmart customer service

  • Sep 2009 - Oct 2016

  o Established or identified price of goods using electronic or other cash register o Received and processed payments by cash, credit card and automatic debit o Wrapped and placed purchased goods in bags o Provided information to customers and guests o Calculated foreign currency exchange o Established or identified price of goods using electronic or other cash register o Received and processed payments by cash, credit card and automatic debit o Wrapped and placed purchased goods in bags o Provided information to customers and guests o Calculated foreign currency exchange