Experience

RAMZIQ
• United Arab Emirates
• Blockchain Services
• 1 - 100 Employee
• Customer Service Support

  • Sep 2022 - Present


TNC Group

• Professional Training and Coaching
• 1 - 100 Employee

• Customer Care Support

  • Mar 2019 - Aug 2022

  Dubai, United Arab Emirates • Coordinate with Manager and members towards compliance of all procedures. Providing and documenting weekly updates to drive customer satisfaction amidst delays • Responsible for the creation of project guidelines and FAQs • Training of new members concerning Email/Chat handling and process • Administering project databases for resetting, blocking and deleting requests of customer accounts • In charge of daily allocation of team workload. Timely and accurate response to User… Show more • Coordinate with Manager and members towards compliance of all procedures. Providing and documenting weekly updates to drive customer satisfaction amidst delays • Responsible for the creation of project guidelines and FAQs • Training of new members concerning Email/Chat handling and process • Administering project databases for resetting, blocking and deleting requests of customer accounts • In charge of daily allocation of team workload. Timely and accurate response to User inquiry regarding crypto currency (Token/Coin), Blockchain wallets and Exchange platform • Ability to analyze Blockchain transactions, spot errors and inconsistencies on the system • Documentation of customer inquiries via internal ticketing process for accurate tracking of problem reporting and resolution • Ensuring the completeness of customer documents for KYC verification and approval • Liaise with Developers regarding bug reports, customer feedback and escalating hacking cases Show less



QBE Insurance

• Australia
• Insurance
• 700 & Above Employee

• Data Analyst/Customer Support Officer

  • Feb 2017 - Feb 2019

  Cebu City, Philippines Department: Australia New Zealand Operations (ANZO), New Zealand Processing Position: Policy Support • Processing liability, property, marine and motor vehicle Insurance policies for New Zealand operations using SiriusPure and Genius Software • Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads • Enter data into system and make updates or corrections while adhering to the… Show more Department: Australia New Zealand Operations (ANZO), New Zealand Processing Position: Policy Support • Processing liability, property, marine and motor vehicle Insurance policies for New Zealand operations using SiriusPure and Genius Software • Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads • Enter data into system and make updates or corrections while adhering to the guidelines • Analyzing all data from both Brokers and Underwriters • Phone communication with Underwriters through Skype daily • Process all emails related to product, process and policies and accomplish all reports as required by clients • Properly assess completeness of documents received and provide solutions if incomplete • Performs moderately complex clerical, administrative and general office duties Show less



TeleTech

• Denmark
• Appliances, Electrical, and Electronics Manufacturing

• Customer Service Representative

  • Jun 2014 - Jan 2017

  Cebu City, Philippines Account: Hewlett Packard (HP), US Based Position: Chat and Email Associate I • Responsible for responding to three customers at a time via a live-chat and writing Emails using NGenera/Moxie Software • Answer queries for HP Products, order updates including delays and escalations • Processing return for refund, cancellation and order placement via Salesforce • Provide exceptional support for troubleshooting and product expert referrals • Set up a call back between HP… Show more Account: Hewlett Packard (HP), US Based Position: Chat and Email Associate I • Responsible for responding to three customers at a time via a live-chat and writing Emails using NGenera/Moxie Software • Answer queries for HP Products, order updates including delays and escalations • Processing return for refund, cancellation and order placement via Salesforce • Provide exceptional support for troubleshooting and product expert referrals • Set up a call back between HP Specialist and order assistance • Hitting monthly and quarterly metrics score target such as Average Handling Time (AHT), Customer Satisfaction via Net Promoter Score (NPS), Productivity, Quality and Reliability Show less