Ingo Jungherr

Junior-Administrator at Konzept & Marketing GmbH
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Contact Information
us****@****om
(386) 825-5501
Location
Ireland, IE
Languages
  • Deutsch Native or bilingual proficiency
  • Englisch Limited working proficiency
Skills

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Bio

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Experience

  • Konzept & Marketing GmbH
    • Germany
    • Insurance
    • 1 - 100 Employee
    • Junior-Administrator
      • Mar 2019 - Present
  • Blizzard Entertainment
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Customer Support Representative
      • Jun 2008 - Dec 2018

      - Technical, payment and in-game support for Overwatch, World of Warcraft, Hearthstone, Heroes of the Storm, Diablo 3, Call of Duty: Black Ops 4 as well as Destiny 2 via live chat, phone and internet ticket with focus on first contact resolution. - Community engagement, moderation and technical support on the World of Warcraft forum. - Investigating technical issues and escalation to the appropriate departments. - Article creation and maintenance for the Salesforce CRM database for technical, payment and in-game issues as well as providing solutions. Show less

Education

  • Technische Hochschule Ostwestfalen-Lippe
    No degree, Digital Communication and Media/Multimedia
    2002 - 2007
  • Procon
    Digital Communication and Media/Multimedia
    1999 - 2001

Community

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