Experience

KNOWLEDGE Consulting and Talent Development

• Egypt
• Professional Training and Coaching
• 1 - 100 Employee

• Operations Coordinator

  • Nov 2013 - Present



VISION MENA (Middle East & North Africa ) Executive Search

• Associate consultant

  • 2013 - Present



Western Union

• United States
• Financial Services
• 700 & Above Employee

• customer service representative

  • Sep 2012 - Jan 2013

  • Answer calls professionally • Respond to customer inquiries • Required information using available resources • Handle and resolve customer complaints • Provide customers with product and service information • Enter customer information • Process orders, forms and applications • Identify and escalate priority issues • Route calls to appropriate resource • Follow up customer calls where necessary • Complete call logs • Produce call reports Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer service representative

  • 2013 - 2013

  •Answer calls professionally • Respond to customer inquiries • Required information using available resources • Handle and resolve customer complaints • Provide customers with product and service information • Enter customer information • Process orders, forms and applications • Identify and escalate priority issues • Route calls to appropriate resource • Follow up customer calls where necessary • Complete call logs • Produce call reports Show less