Inge Schmidt

Customer Service Manager at BioPorto Diagnostics A/S
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Contact Information
us****@****om
(386) 825-5501
Location
Copenhagen, Capital Region, Denmark, DK
Languages
  • English Full professional proficiency
  • Spanish Native or bilingual proficiency
  • Danish Native or bilingual proficiency

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Bio

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Credentials

  • Translator and Interpreter in Spanish
    The Danish Business Authority
    Aug, 1998
    - Nov, 2024

Experience

  • BioPorto Diagnostics A/S
    • Denmark
    • Biotechnology Research
    • 1 - 100 Employee
    • Customer Service Manager
      • Aug 2022 - Present

      Provide optimal customer service support to internal departments and stakeholders. • Supervise the CS team (one person in DK and one in the US) • Daily operations handling orders, quotes, logistics, commercial & technical inquiries • Maintain and review SOP's, product & price lists, distributor agreements and T&C • Develop and implement customer service projects • Forecasting, reporting and budget planning Provide optimal customer service support to internal departments and stakeholders. • Supervise the CS team (one person in DK and one in the US) • Daily operations handling orders, quotes, logistics, commercial & technical inquiries • Maintain and review SOP's, product & price lists, distributor agreements and T&C • Develop and implement customer service projects • Forecasting, reporting and budget planning

  • GN Group
    • Denmark
    • Appliances, Electrical, and Electronics Manufacturing
    • 700 & Above Employee
    • Spanish speaking Account & Operations Representative - GN Audio
      • Dec 2017 - Aug 2022

      Managed CALA enterprise & consumer sales distributor channel.• Supervisor for CALA rep • Order management and sales support • Ship finance reports, inventory planning and product allocations• Customer SOP and master data updates • Weekly forecast meetings, sales calls and customer meetings• Improving and setting up new processes within GN and business partners

    • Customer Care Coordinator - DK Sales - GN Hearing
      • Aug 2016 - Nov 2017

      Handled inbound calls and emails from end-users, hospitals and hearing aid companies incl. guidance and troubleshooting.• Direct interaction with end-users and customers • Management of orders and decision taking on hearing aid, follow-up on order status and delivery dates• Collaboration with Sales and contact to customers to discuss and resolve sales and service inquiries• Perform special assigned projects

  • Topsoe
    • Denmark
    • Chemical Manufacturing
    • 700 & Above Employee
    • Project Coordinator-Technical Service-Spare Parts
      • Sep 2013 - Jul 2016

      Managed spare parts sales projects to China, South America, South Africa and Europe from proposal to contract to delivery. • Coordinated with customers, sales organization and supply chain • Forecast, sales and governance of master data • Payment monitoring • IT and marketing support Managed spare parts sales projects to China, South America, South Africa and Europe from proposal to contract to delivery. • Coordinated with customers, sales organization and supply chain • Forecast, sales and governance of master data • Payment monitoring • IT and marketing support

  • DanBred
    • Denmark
    • Farming
    • 1 - 100 Employee
    • Export Coordinator
      • Mar 2007 - Aug 2013

      Handled exports to Spain, Italy, Greece and Asia. • Coordinated with customers, suppliers, veterinaries, official authorities and transporters • Invoiced and settled payments and commissions, handled L/C and insurance cases Handled exports to Spain, Italy, Greece and Asia. • Coordinated with customers, suppliers, veterinaries, official authorities and transporters • Invoiced and settled payments and commissions, handled L/C and insurance cases

  • Topsoe
    • Denmark
    • Chemical Manufacturing
    • 700 & Above Employee
    • Sales Assistant & Translator
      • Jul 2001 - Feb 2007

      Sales support and language work. • SAP quotations • Spanish tenders • Maintenance of databases • Coordination of seminars Sales support and language work. • SAP quotations • Spanish tenders • Maintenance of databases • Coordination of seminars

  • Nordisk Film
    • Denmark
    • Entertainment Providers
    • 400 - 500 Employee
    • Subtitler
      • 1999 - 1999

      Spanish subtitling of movies. Spanish subtitling of movies.

Education

  • Copenhagen Business School
    Cand.ling.merc. Spanish, Certified translator and interpreter
    1994 - 1998
  • Copenhagen Business School
    Bachelor's degree, English and Spanish
    1992 - 1994
  • Haldor Topsøe legal dept.
    Contract course
    2015 - 2015
  • Mannaz
    Plan better - get more time, Project Management
    2015 - 2015
  • Michael Kold
    NLP Business Practitioner, Business/Corporate Communications
    2012 - 2013
  • NORDEA
    Handling of Letter of Credit
    2012 - 2012

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