Senior Office Administrator

• Jan 2021 - Present

Small Business Owner

• May 2016 - Present

Pure Daisy Clothing & Gift Shop, Pretoria - Demonstrated an entrepreneurial orientation to plan, establish, develop and manage the retail clothing store and gift shop. - Recruitment, selection and training of 2 previous members of staff who managed the store full-time – currently managed by sibling. - Sourcing, selecting and buying inventory from local suppliers. - Develop and implement brand development and marketing strategies which includes driving social media marketing, media advertising, special offers, and networking. - Invest 6 years of experience of planning and managing back- and front office strategies and operations to retain store appearance, performance and customer support to achieve commercial objectives. - Analyse and interpret financial and sales data and integrate knowledge gained into decision making and budgeting. - Continuously streamline, coordinate, and improve diverse store systems and procedures to improve performance. - Create loyal customer following through developing relationships of trust, remaining motivated to deliver best of industry service and establishing clear channels of communication between all stakeholders. - Manage risk and participate in stock-control activities. - Pursue research to remain informed of fashion trends and developments as well as to identify new products aligned with customer profile. - Utilise creative orientation and technical skills to maximise merchandising and optimise resources.

Cabin Attendant

• Mar 2019 - Dec 2019

Qatar Airways - Employed a strong customer service orientation while providing 5-Star Service on board to passengers on international routes of airline accredited to be the ‘Best Airline in the World’. - Remained alert to safety and security threats and ensured all operations were completed in full compliance with international regulations. - Participated in team-based service procedures and met set time objectives in pressure driven environment. - Retained a professional demeanour while engaging with passengers on diverse social and cultural levels and bridged language differences. - Professionally resolved passenger complaints, queries or special needs. - Adopted a balanced approach and displayed a high level of emotional intelligence to resolve team conflict or manage sensitive passenger issues. - Provided emotional support to unaccompanied minors, traumatized adults and passengers with a fear of flying as well provided in-flight First Aid.

Sales Service Representative

• Jun 2018 - Dec 2018

365 On Point - Formed committed relationships and concluded skilled negotiations with pharmacy owners and retail store representatives such as Dischem. - Marketed and sold diverse brands and products such as L’Oréal, Garnier, Woods, Addis, and Epimax, etc. - Researched product knowledge and remained informed of industry trends. - Managed in-store merchandising to gain optimised exposure of brands. - Investigated and resolved queries. - Prepared and initiated sales and marketing strategies to meet set targets.

Assistant Guest House Manager

• Jan 2014 - Dec 2018

Claassen & Claassen Travel Lodge – Family owned Lodge - Displayed flexibility while assisting within diverse areas of guesthouse owned by family and which included assisting from a young age, while at university, and for period of time, full-time on completion of degree – o Jan 2014 – 2017 part-time as needed & 2017 – 2018 as Manager. - Managed front-office which included welcoming guests, administrating bookings and payments, and providing support with travel arrangements and special needs of guests. - Prepared and served meals as well as managed and directed staff. - Controlled inventory and ordered stock aligned with guest bookings. - Ensured compliance to Health & Safety Regulations while supervising housekeeping functions and related team of staff.

Youth Worker

• Mar 2016 - Apr 2017

Lewende Woord Roodeplaat Church – Youth Ministry - Accepted responsibility for providing spiritual leadership and mentorship to teenage girls through presenting appropriate training on Sundays. - Paid attention to detail while planning and presenting events such as Self Development Seminars and Mother & Daughter Day. - Attended meetings and assisted with hosting hospitality events. - Administrated and updated database and managed the Info Desk. Lewende Woord Roodeplaat Church – Youth Ministry - Accepted responsibility for providing spiritual leadership and mentorship to teenage girls through presenting appropriate training on Sundays. - Paid attention to detail while planning and presenting events such as Self Development Seminars and Mother & Daughter Day. - Attended meetings and assisted with hosting hospitality events. - Administrated and updated database and managed the Info Desk.

Retail Sales Assistant

• Nov 2015 - Apr 2016

Safari & Outdoor - Acted as Sales Consultant in the Clothing and Accessories department. - Drove sales through providing professional service to customers and by introducing additional items to meet set targets. - Participated in stock taking and assisted with optimising merchandise within the retail environment. Safari & Outdoor - Acted as Sales Consultant in the Clothing and Accessories department. - Drove sales through providing professional service to customers and by introducing additional items to meet set targets. - Participated in stock taking and assisted with optimising merchandise within the retail environment.

Sales Consultant

• Feb 2013 - Jan 2014

Bridal Wardrobe - Remained customer service driven and focussed on commercial objectives while serving and advising brides on their choice of wedding gowns and related apparel. - Secured sales through building strong relationships with bridal parties and going the extra mile to source items if needed and through ability to grasp individual preferences and dislikes. - Processed payments. - Represented the organisation at Wedding Expos and drove marketing strategies to secure new business while consulting with brides.