Experience

THOMAS GIBSON FINE ART LIMITED
• United Kingdom
• Artists and Writers
• 1 - 100 Employee
• Household Manager

  • Mar 2018 - Present

Trattoria Bar Storico
• Owner

  • May 2017 - Feb 2018

Ristorante Castelo Rufo Ruffo
• Supervisor

  • May 2015 - Apr 2017


Holiday Let

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Letting Agent

  • May 2011 - 2016

  *processing online bookings *handling customer requests and inquiries *providing exceptional customer service at all times to encourage ‘return guests’ and recommendations During the high season: *viewing properties *evaluating the standard of the apartments before each arrival *'hands-on' in maintaining a good standard in all apartments *processing online bookings *handling customer requests and inquiries *providing exceptional customer service at all times to encourage ‘return guests’ and recommendations During the high season: *viewing properties *evaluating the standard of the apartments before each arrival *'hands-on' in maintaining a good standard in all apartments



Alp Leisure Ltd

• France
• Travel Arrangements

• Luxury Chalet Manager

  • Nov 2014 - Apr 2015

  Managing the chalet including training and management of the team, supplemented by other advisors as appropriate. Greeting of guests at the chalet and be primary guest contact. All aspects of guest care, ski hire, ski passes, heli skiing, transfers to airport, restaurant reservations, service at the table duties. Day-to-day liaison with suppliers, laundry company, external contractors. Responsible for all aspects of cleanliness in the chalet Liaison with marketing team and owners. Responsible for chalet budgets on the ground, household accounts and weekly ordering with suppliers, preparing guests invoice and taking payment at the end of their stay.



Belmond

• United Kingdom
• Hospitality
• 700 & Above Employee

• Hospitality/Russian Customer Service

  • May 2013 - Oct 2014

  Perform all duties expected as a hospitality professional: explain menu to guests in English, Russian or Italian, serving dishes and announce them, clearing plates, wine and beverage service, bread service. Spoil the guests with a big smile on the face. Converse with guest in fluent English, Italian or Russian. Assist F&B Manager with Restaurant, Bar, Room Service Menus translation in Russian. Assist Restaurant Manager with telephone answering, reservations, welcoming guests, recommending menu and specials, taking orders in Russian.



Alp Leisure

• France
• Hospitality
• 1 - 100 Employee

• Luxury Chalet Manager

  • Nov 2012 - Apr 2013

  Perfect job to combine my work skills and my passion for skiing :-) Perfect job to combine my work skills and my passion for skiing :-)



Private Lessons English and Maths

• Insegnante Inglese e Matematica

  • 2010 - Nov 2012

  * Prepare and present lessons that will enable student to learn the english languages skills and concepts. * Offer clear directions, explanations, and deadlines for assignments. * Encourage student questions, and strive to answer them. * Help students learn problem-solving skills. * Prepare and present lessons that will enable student to learn the english languages skills and concepts. * Offer clear directions, explanations, and deadlines for assignments. * Encourage student questions, and strive to answer them. * Help students learn problem-solving skills.

• Chalet Manager

  • Nov 2011 - Apr 2012

  Perfect job to combine my work skills and my passion for skiing :-) Perfect job to combine my work skills and my passion for skiing :-)



San Domenico Palace Taormina

• Italy
• Hospitality
• 1 - 100 Employee

• Special Events

  • Jun 2011 - Nov 2011

  Member of events staff- Luxury Weedings, Congress, VIP events Member of events staff- Luxury Weedings, Congress, VIP events



Lido Stockholm

• Hospitality

  • May 2010 - Oct 2010

  * Checking call reservations and answering messages to ensure that all reservations are catered for. * Checking the kitchen to ensure that everything is in place. * Keeping an eye on the restaurant, bathrooms, entryway, and ensuring that cleanliness is maintained in all operations. * Greeting guests politely and escorting them to the beach seats, and ensuring that they are comfortable. * Saying goodbye to guests and enquiring from them about the quality of services provided at the restaurant and Lido. This also involves checking with the guests to record any problem experienced. * Ensuring that all cash is accounted for.



DPDS and CooperChen Surveyors

• Property Manager, Research and Property Valuation Assistant

  • Jun 2007 - Jan 2010

  * Responsible for showing apartments to potential new buyers and tenants and explain the lease agreements and stipulations. * Responsible for credit and background checks, and assist in making final decisions regarding applicants. * Be in charge of marketing and advertising programs on vacant appartments. * Supervise maintenance personnel and formulate work orders. * Addressing and documenting tenant complaints. * Responsible for showing apartments to potential new buyers and tenants and explain the lease agreements and stipulations. * Responsible for credit and background checks, and assist in making final decisions regarding applicants. * Be in charge of marketing and advertising programs on vacant appartments. * Supervise maintenance personnel and formulate work orders. * Addressing and documenting tenant complaints.



Sofitel Luxury Hotels and Resorts

• France
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Mar 2006 - May 2007

  * Greeting guests with a smile, welcoming the guest to the hotel and arranging reservations. * Put the guests' concerns first and pay attention to special requests with a personable but professional style. * Helping guests with luggage storage, storing valuables, ordering taxis and reserving a table for a guest at a restaurant. * To answer calls and allocate guests, as well as take and relay telephone messages for guests or managers. * Prepare bills, take payments, handle checkouts. * Communicate efficiently with other hotel areas like housekeeping and maintenance staff to ensure quality service to guests.



White & Case LLP London Office

• Hospitality

  • 2004 - 2006

  Fine Dining Service Fine Dining Service



Auberge Bar&Restaurant

• United Kingdom
• Recreational Facilities
• 1 - 100 Employee

• Manager

  • 2001 - 2004

  * Overseeing the day to day operation of the restaurant including cleaning, floor plan lay-out, table settings of the restaurant. * Hiring, training, supervising, promoting and firing of staff. * Working with the chef to determine menu plans on daily basis and for special events. * Ordering food, beverages, equipment and supplies. * Managing all accounts payable and receivable. * Meeting, greeting and getting feedback from customers. * Advertising and marketing the restaurant within the community.