Experience

SEB Global Services

• Lithuania
• Financial Services
• 1 - 100 Employee

• Head of Life & Pension Operations department

  • Jan 2019 - Present

• Head of Lending Operations department

  • Jul 2016 - Jan 2019

  Responsible for a department of 80+ employees (4 teams in Vilnius and 1 team in Stockholm). 7 direct reports (5 Team Managers and 2 Global Process Managers)Main responsibilities:- Set and implement strategy for the department (onboarding new processes, improving efficiency of current processes, robotic process automation, etc.)- Proactive stakeholder management (dialogue on how to improve delivery to the customer, collaboration in common projects, mutual feedback sharing)- Budgeting and cost control- Follow up, coaching and development of Team Managers and Global Process Managers- Ensure staff onboarding and development strategy- Ensure proper risk management and business continuity guidelines in the department- Active participation in Credit Operations management team

• Team manager at Lending Operations

  • Dec 2011 - Jul 2016

  - Responsible for daily delivery (resource planning, training planning and execution, employees’ evaluation and motivation, coaching, feedback, risk management, contingency management, continuous improvement activities, recruitment) of a team (team size varies from 10 to 30 employees)- Recruitment and new comer onboarding in the team- Stakeholder management activities – alignment of expectations, common meetings, problem solving, suggestions for process and cooperation improvements, - Participated in a project of offshoring of 30 FTE’s from Stockholm to Vilnius- Additional responsibility for a group of Process Area Specialists (6 people) – coaching, feedback, aligning of goals and common activities

• Senior Administrator at Lending Operations

  • Aug 2009 - Dec 2011

  - Participated in 2 months’ project of offshoring processes from Stockholm to Vilnius - Planned daily work of a team of 10 employees, implemented performance management system- Created contingency plan for the team



SEB Lietuvoje

• Lithuania
• Banking
• 400 - 500 Employee

• Change Manager

  • Feb 2007 - Aug 2009

  - Implemented group wide change management program (focusing on process efficiency, performance management, skill building, work organization, mindset and behavior) in different areas of the bank (Retail, Merchant banking, Operations, Life, Asset Management) which resulted in: - Decreased lead time - Reduced operational risk - Increased income growth - Cost reduction (freed up time of employees)- Revised and rewritten Pension 2nd Pillar sales and administration process in Asset Management transformation- Delivered training on Lean tools, performance management, problem solving to bank management- Coached line management on how to implement well balanced performance management system (defining KPI’s, setting up performance review structure and follow-up)- Provided support and guidance for new colleagues

• Specialist at Operations Department

  • Jun 2005 - Feb 2007

  - Provided consultations for clients and bank employees concerning cross-border payment orders, sent inquiries to foreign banks, amendment and cancellation requests for cross-border payment orders- Participated in Anti Money Laundering project, improved process of handling returned cross-border payments