Experience

Right Networks

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Cloud Service Technician

  • Jul 2023 - Present



Franciscan Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• IS Customer Service Coordinator

  • Jan 2023 - Jul 2023

  Provides first level basic technical support to end users regarding computer hardware or software operation. Maintains and distributes documentation of reported issues or requests related to the users' business technology needs. Troubleshooting and resolving computer related problems or failures and providing hardware support to end users on peripheral, networked, and mobile devices including repairs, configuration, and/or replacement requests of defective peripherals. Identifying and resolving system hardware problems or escalating to resolver teams or vendors as necessary. Provides both telephone and remedial instruction to users on standard desktop and enterprise applications utilized by the Franciscan Alliance business units. Maintains service desk tickets within the service management application of incoming requests for service. Escalate urgent or reoccurring issues as necessary. Responds to service desk calls, email, voicemail, or other electronic communication in a prompt and courteous manner; prioritizes multiple service desk calls and requests for service. Troubleshoots and identifies issues in a timely manner to achieve satisfaction of users; provides follow-up with users to ensure issue resolution. Show less



ArrowPOS

• Software Development
• 1 - 100 Employee

• Technical Support Agent

  • May 2022 - Jan 2023

  Provides technical/software service and support to customers through various customer contacts including telephone, email, and web service applications Performs problem resolution, troubleshooting, diagnosis, and repair for hardware, desktop, LAN, and mainframe/Point of Sale software Responds to complex and / or technical product and service questions, methods, and procedures issues, and general information inquiries Produce accurate, detailed documentation at the client, problem, and incident level Enter new trouble tickets, escalate existing tickets, and keep users informed of status Show less