Inesa Preciado
Customer Success Coordinator at NCFDD- Claim this Profile
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English Full professional proficiency
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Greek Native or bilingual proficiency
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Albanian Native or bilingual proficiency
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French Limited working proficiency
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German Limited working proficiency
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Russian Elementary proficiency
Topline Score
Bio
Credentials
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Learning Transact-SQL
LinkedInJul, 2021- Nov, 2024 -
SQL Essential Training
LinkedInJul, 2021- Nov, 2024
Experience
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NCFDD
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United States
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Higher Education
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1 - 100 Employee
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Customer Success Coordinator
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Sep 2021 - Present
Founded in 2010, the National Center for Faculty Development & Diversity is an independent professional development, training, and mentoring community for faculty members, postdocs, and graduate students. We are 100% dedicated to supporting academics in making successful transitions throughout their careers. Founded in 2010, the National Center for Faculty Development & Diversity is an independent professional development, training, and mentoring community for faculty members, postdocs, and graduate students. We are 100% dedicated to supporting academics in making successful transitions throughout their careers.
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Inesa's artWorld
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United States
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Retail Art Supplies
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Founder / Artist
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Jan 2019 - Aug 2021
As the Founder and CEO I was responsible for: • Developing social media content strategy and adjusting it consistently, thus effectively driving monthly sales. • Planning, implementing, and tracking sales and marketing strategies to promote brand products. • Analyzing competitor data and art industry trends and conducting customer surveys (in-person and online), thus driving profitability by identifying new opportunity areas, such as art prints, licensing, and affiliate advertising campaigns. Show less
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Citi
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United States
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Financial Services
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700 & Above Employee
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US Cards – Chief of Staff Office Management Associate
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2017 - 2018
• Collaborated directly with Senior Leadership and the Head of US Cards to define, implement, and communicate strategic direction and planning for regional initiatives. • Supervised team of 4 members and 10 Executive Assistants to ensure proper alignment and cross-functional team collaboration to design execution priorities for US Cards. • Slashed the production time of the US Cards weekly newsletter that is shared with 5000+ employees across the US by 70%, by streamlining process to create efficiencies in its production. • Implemented Voice of Employee surveys that rolled out to 300 employees and applied insights to drive cultural improvements across every top-line engagement, leadership, and management capability metric. • Led the organization of flawless quarterly Town Halls and bi-weekly Culture Transformation meetings (500+ attendees) for the Head of US Cards that run smoothly with high attendance and positive feedback and coordinated logistical and content efforts to support these events. • Developed and implemented first integrated Project Management Organization Charter (100 single-spaced pages) to ensure appropriate oversight of the US Cards project management initiatives. The charter is now used quarterly by Senior Leadership to monitor the project performance and implementation of 100+ projects with an annual budget of $20M. • Liaised with professionals and vendors across different marketing functions in order to increase Double Cash Card market share. • Consulted with product development teams to enhance co-branded cardmember rewards based on customer data. Show less
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Citi
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United States
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Financial Services
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700 & Above Employee
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US Cards – Entertainment Marketing Group Summer Associate
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2016 - 2016
•. Developed and executed brand awareness strategies for driving employee and card member awareness of Citi's partnership with Share Our Strength- No Kid Hungry campaign. • Led marketing strategy that increased traffic and customer engagement by 20% by planning, promoting, and executing events that strengthened brand awareness and customer engagement. • Planned and executed internal brand pride efforts, resulting in Citi's participation in Taste of the Nation and the Today Show. Show less
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Allegis Global Solutions
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United States
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Staffing and Recruiting
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700 & Above Employee
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Business Consultant
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2014 - 2015
• Slashed Caterpillar’s business costs by 30% after identifying employee retention issues and providing recommendations on improving retention rates at various US sites. • Promoted in role and grew from covering 25% of Caterpillar business to entire global business portfolio within 6 months. • Led creative resource re-allocation initiative for the client despite headcount and investment constraints, allowing top initiatives to kick off. • Aggressively decreased the time to generate the SLA/KPI metrics for Caterpillar’s global accounts by 80% by automating the metrics production process. • Led monthly SLA/KPI metrics and Quarterly Business Review discussions with the Director of Business Analytics and a team of 15 regional Executive Directors. • Managed team of 10 analysts across the US, the UK, and India to ensure timely collection and analysis of necessary data for the client. Show less
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Ford Motor Company
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Business Analyst
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2012 - 2014
• Led monthly and quarterly meetings to present SLA/KPI metrics to 12 Ford global IT suppliers. • Collaborated closely with suppliers and proposed strategic plans and recommendations that reduced their performance issues by 40%. • Conceived and executed a training program for business analytics team of 8 to ensure proper utilization of SharePoint Dashboards. • Created SharePoint user-friendly site collections (for 600 employees) to create online environments that facilitated business interactions between IT managers and suppliers. Show less
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Graham-Pelton
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United States
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Philanthropic Fundraising Services
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1 - 100 Employee
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Fundraising Intern
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2012 - 2012
• Provided recommendations through survey and data analysis for implementation of better business strategies, including improved sales techniques and advertising strategies that enabled the company to help non-profit organizations meet endowment goals in a timely manner. • Provided recommendations through survey and data analysis for implementation of better business strategies, including improved sales techniques and advertising strategies that enabled the company to help non-profit organizations meet endowment goals in a timely manner.
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Education
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2022 - 2022
Northwestern University - Kellogg School of Management
Executive Education, The Customer-Focused organization -
2015 - 2017
Duke University - The Fuqua School of Business
Master of Business Administration - MBA, Strategy -
2008 - 2012
Bucknell University
Bachelor's degree, Economics/ Political Science -
2005 - 2008
ACS Athens (American Community Schools)
Community
