CS Admin Advisor

• Mar 2022 - Present

CS Admin & KYC Junior Agent

• Dec 2020 - Mar 2022

Junior Agent

• Sep 2020 - Dec 2020

- Consulting of customers and partner companies by e-mail and telephone in German, French, English & Spanish- Collection and maintenance of website content (content and quality management)- Review of online content and compliance with quality guidelines- Active cooperation in the implementation of continuous improvement processes- Various administrative tasks- Entering and editing data in CRM (Engine)While studying part-time (40%) at FHGR, the University of Applied Sciences of the Grisons, I'm working for just-eat.ch (60%), which is the leading Swiss online ordering platform for various food delivery services.Being able to study part-time and work part-time with a workload of 60-70 percent requires a lot of organization, planning and discipline.

Freelancer / Bachelor Study Project in Conception & Prototyping for Recycling App

• Feb 2020 - Jul 2020

A strength of the user-centered design process is the earlyVisualization of ideas and solutions to test them with usersand discuss with stakeholders or as part of the design process. In this module I learned the steps from the idea to the creation of presentable, testable prototypes. I started with paper prototyping. This was followed by mixed forms, some of them were created with prototyping tools. Finally, a project idea was implemented with the frontend framework Bootstrap.

Freelancer / Bachelor Study Project in Design Thinking for E-Commerce

• Sep 2019 - Feb 2020

To generate "out-of-the-box ideas" by applying a creative, iterative and interactive way of thinking and thereby solve problems we face in our everyday life. The basic idea is that people from different disciplines come together to work together in an environment that promotes creativity. That is Design Thinking. Over the past few months, my team and I have conducted the Design Thinking process together with our corporate partner Tom Schäpper and the HW Babycenter. The result: a clear, simple and future-oriented shopping experience in the area of E-CommerceThe Briefing was: how do young (expectant) mothers shop baby products online?Firstly, we have created female and male Personas because this question can not be limited to mothers only. Then, we have pictured the User and Customer Journeys to recognize the Painpoints and identify the Critical Functions from the actual (old) Webdesign. Moreover, we did quantitative and qualitative interviews with 100+ persons and derived from this the needs of the users. The following steps were, working on different Prototypes and testing the functionalities continously with the target group in order to have the perfect user-oriented end result. For Prototyping I did paper Wireframes, Scribbles and Sketches. Finally, we created fully-interactive high-fidelity Prototypes with Proto.io.In this project all my previous skills could become one together: to conceive and implement innovative and creative user-oriented solutions with a clear strategy. Due to my project management skills I had also the role not to lose sight of the big picture and to lead my team to the goal.

Projektleitung Marketing und Kommunikation

• Jul 2018 - Sep 2019

My main role in this position was managing the Event Communication and Branding of all Energy Events as Energy Star Night, Energy Air with 30'000 concert lovers and smaller concerts as Energy Live & Red Session.In this job role, several tasks were included as:- Detailed campaign, media plannings and bookings for TV, Radio, Print, OOH advertising and Online Ads at Goldbach Group, CH Media, APG, Clear Channel, Tamedia, Ringier (inhouse) and many more- CI compliance of the Energy brand- Graphic design briefings- Overall project execution and coordination with internal and external partners- Budget planning and timings- Setting up Email Campaigns for the Energy Community by using MailChimp (A/B-Testing); Topic research, copywriting, distribution and reporting- Design of outstanding Event VIP invitations with graphic designers for 700-800 VIP guests, parallel coordination and time management of various national and international producers and suppliers (Austria, USA, Hong Kong, etc.)Besides that I had the opportunity to be a part of the Moon&Stars 2019 Project Management team and take care of the advertising activities and as well, assist in the Website Redesign of moonandstars.ch by analyzing User Behaviors and Needs to develop new functionalities.Additionally, I was responsible for the inhouse and external Energy Communication (Branding / CI).The main focus was on designing new merchandise articles with graphic designers and working on smaller projects (Vehicle lettering (Branding) and Energy Cube Branding during Zurich Film Festival).Finally, I could get in touch with the Facebook Business Manager and set up advertising activities of Energy.ch Facebook and Instagram posts as well as track and report them. If necessary I adjusted the campaign in order to achieve the target goal.

Social Media Distribution

• Dec 2017 - May 2018

I was responsible for further development, implementation, monitoring, community management, creation and moderation of facebook groups, online marketing measures of over 200 social media channels (via Facebook, Instagram and YouTube). The highlight of my internship was the conception, further development and project responsibility of the new youth and influencer platform for the Swiss generation Y and Z called Swissfeed. Swissfeed addressed 14- to 26-year-olds. Users were reached via the Swissfeed website, Instagram and Facebook. Swissfeed originated from the Swissfeed channel on Instagram, which achieved around 8 million impressions per month and has been expanded into a holistic medium. There I could reposition the brand, do various interviews and push the brand on Social Media. By expanding my skills, I have found that I flourish fully if I can work on a project from start to finish and, above all, if my innovative ideas have a great impact.Another part was creating online articles for a big event as the Miss Switzerland competition. On top of that, I was backstage live at the Miss Switzerland show for representing the brand on Social channels (Instagram, Facebook; postings, stories, overall engagement with the audience). For the time after my internship I got an offer for a role of a Deputy Head of Social Media Distribution. Unfortunately, LikeMag had to file for insolvency, which is why I have accepted a new challenge.

Commerce Officer

• Mar 2017 - Nov 2017

Import of frozen products from all over Europe, mostly from the south and east. Responsible for purchasing from producers/suppliers and sales to wholesalers including transport, customs and warehousing. I was the contact person for the warehouse in Ticino. During this time, I quickly learned the basics of the Italian language. Import of frozen products from all over Europe, mostly from the south and east. Responsible for purchasing from producers/suppliers and sales to wholesalers including transport, customs and warehousing. I was the contact person for the warehouse in Ticino. During this time, I quickly learned the basics of the Italian language.

Sprachaufenthalt

• Sep 2016 - Jan 2017

Spanisch A1-B2 Spanisch A1-B2

Assistant Strategic Planning

• Aug 2015 - Jul 2016

Strategic thinking is the most important skill in this role. In this position I discovered my strengths as being analytical with strong organizational abilities.The main task was maintaining the competitive advantages of the various brands which were managed by Publicis. I worked closely with the Head of Strategy by doing research work (online research), online surveys and street interviews, obtaining and evaluating information about industry and market trends to determine where brands as SWISS, UBS or EKZ were going and how they will get to their desired positioning. This collected information was evaluated, analyzed and presented. I organized several strategic workshops and trainings for external clients and internal employees for deciding a strategic direction and identifying short-term and long-term goals. Protocol management and transcription was also a part of it.

Brand Assistant

• Sep 2014 - Aug 2015

I could consolidate the acquired knowledge from my apprenticeship as a Brand Assistant apprentice and as well expand it within this position.I gained responsibility about subprojects such as the content migration in Wordpress for the new Website Lifestyle by V-ZUG and smaller overall projects as 360 degree advertising campaigns for JEEP. Through the diverse projects I have learnt a lot about project management and coordination. Besides to this, getting quotations, preparing total cost proposals for a campaign as well as timing and budget planning was part of my role as a Brand Assistant. Finally, my additional tasks were creating and presenting the advertising activities.