Experience

Hostelworld Group

• Ireland
• Travel Arrangements
• 200 - 300 Employee

• B2B Support Specialist

  • Mar 2022 - Present

  Dublin, County Dublin, Ireland

• Global Market Support

  • Apr 2019 - Jul 2022

  Dublin, County Dublin, Ireland

• Customer Service Executive

  • Feb 2018 - Apr 2019

  Dublin, County Dublin, Ireland o Responsible for answering customer queries by phone call, email and live chat. o Identified problems and solving them in a quick and efficient manner. o Assisted in the training of new customer service representatives and associates. o Excellent communication skills focused on understanding customer needs and developing resolution. o Ability to work independently, meet deadlines and obtain results. o Working side by side with properties team in order to solve the direct issues… Show more o Responsible for answering customer queries by phone call, email and live chat. o Identified problems and solving them in a quick and efficient manner. o Assisted in the training of new customer service representatives and associates. o Excellent communication skills focused on understanding customer needs and developing resolution. o Ability to work independently, meet deadlines and obtain results. o Working side by side with properties team in order to solve the direct issues between customer and property. o Translating content accordingly for Portuguese speaking market assuring quality and consistency. o Reaching daily, weekly and quarterly targets of service delivery (80-100 queries per day). While replying in a timely manner (24 hours).



Freshii

• Canada
• Restaurants
• 500 - 600 Employee

• Assistant Manager

  • May 2017 - Feb 2018

  Dublin, County Dublin, Ireland



hi Inc.

• Hong Kong
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Account Executive

  • Jan 2017 - Mar 2017

  County Dublin, Ireland Tink Labs is one of the largest and fastest-growing start-ups in Hong Kong, pioneer of the product handy is an innovative mobile travel solution that combines the functionality of a personal smartphone and hotel services into one fully integrated device. o Working to achieve sales targets, individually and as part of a team. o Presenting and selling the product Handy by direct telephone contact in both Inbound and Outbound (between 50 and 100 calls / day), and… Show more Tink Labs is one of the largest and fastest-growing start-ups in Hong Kong, pioneer of the product handy is an innovative mobile travel solution that combines the functionality of a personal smartphone and hotel services into one fully integrated device. o Working to achieve sales targets, individually and as part of a team. o Presenting and selling the product Handy by direct telephone contact in both Inbound and Outbound (between 50 and 100 calls / day), and e-mails. o Translation of all the material to Portuguese, templates, layouts, flyers, (…) o Helping to improve the knowledge of the market with accordance of the speech from the company. Show less



Woodie's

• Ireland
• Retail
• 1 - 100 Employee

• Sales Adviser / Customer Relations

  • Nov 2016 - Jan 2017

  County Dublin, Ireland Woodie's is the biggest chain of DIY retail Superstores in Ireland, market leader in Ireland with thirty-six branches nationwide offering an extensive range of DIY products, Paints, Lighting, Homestyle, Housewares, Bathroom Accessories, Building, Gardening products and Fitted Kitchens. o Register products and register payment from customers according. o Authorization to solve payment problems when they occur and recognize when I need to escalate an issue to someone with higher… Show more Woodie's is the biggest chain of DIY retail Superstores in Ireland, market leader in Ireland with thirty-six branches nationwide offering an extensive range of DIY products, Paints, Lighting, Homestyle, Housewares, Bathroom Accessories, Building, Gardening products and Fitted Kitchens. o Register products and register payment from customers according. o Authorization to solve payment problems when they occur and recognize when I need to escalate an issue to someone with higher authorization. o Ensure store is a safe and secure environment at all times for visitors and customers. o Understanding of customer behaviour, using right attitude and behaviour to sell actively and help customers to buy. o Assertive and able to remain calm and controlled when faced with emotional customers under stressful times. o Develop and maintain professional relationship with clients. o Offer solutions to frequently asked questions, helps to make a better future shopping experience to customers. o Meet weekly/monthly sales targets. o Strong interpersonal /business skills both oral and written with very good telephone skills to check material and confirm with resellers. Show less



Bill's Restaurants

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Chef

  • Apr 2015 - Nov 2016

  Londres, Reino Unido Bill´s Restaurant is a Breakfast, lunch and dinner restaurant located in London, with more than sixty restaurants. o Assisting with the smooth running of the kitchen production areas. o Assisting in basic food preparation. o Making sure that all kitchen equipment like food mixers, fridges, cookers are in good working order. o Ensure timely delivery of all food and beverage items to customers. o Reporting any fault equipment to the kitchen manager or chef and then arranging… Show more Bill´s Restaurant is a Breakfast, lunch and dinner restaurant located in London, with more than sixty restaurants. o Assisting with the smooth running of the kitchen production areas. o Assisting in basic food preparation. o Making sure that all kitchen equipment like food mixers, fridges, cookers are in good working order. o Ensure timely delivery of all food and beverage items to customers. o Reporting any fault equipment to the kitchen manager or chef and then arranging for their repair. o Keeping the storerooms well stocked and organized at all times. o Keeping breakages down to a minimum. o Training and developing new staff members. o Complying with the daily cleaning rotes. o Carrying out regular quality assurance audits. o Attending company-training programmers when required. o Accepting food deliveries from suppliers and storing them. o Assisting in other areas of the restaurant when required to. o Ensuring that at the end of the shift the kitchen is ready for the morning staff. o Passing food orders through to the waitress staff promptly. o Following all safety and sanitation policies when handling food and beverages. o Maintaining appropriate stock levels for the bar and restocking when necessary. o Able to remain standing and walking around for up to 7 hours per shift or more. o Ability to work under pressure amid distractions and interruptions. o Able to train beginner staff. Show less



Código de Barras

• Sales Woman / Owner of Commercial Establishment

  • Feb 2007 - Mar 2015

  Leiria e Região, Portugal Código de Barras, woman and men clothes shop with reputable brands. o Store manager. o Working as part of a training team to develop both new and existing markets. o Direct sales to customers, identifying the customer’s needs. o Have a professional style of communication & ability to build rapport with prospective customers. o Proven experience in launching new products. o Invoicing, and online sale. o Contacting prospective clients by phone and email. o Business… Show more Código de Barras, woman and men clothes shop with reputable brands. o Store manager. o Working as part of a training team to develop both new and existing markets. o Direct sales to customers, identifying the customer’s needs. o Have a professional style of communication & ability to build rapport with prospective customers. o Proven experience in launching new products. o Invoicing, and online sale. o Contacting prospective clients by phone and email. o Business for page management, logistics and shop windows assembly. o Orders to suppliers, selection of new collections. o Inventory and accounting. o Photographic modeling for brands. Show less