Experience

JOMAR TEXTILES INC

• Assistant Manager

  • Apr 2019 - Present

  · Utilize internal customer data to strategically target high value customers and increase repeat business. · Provide prompt, courteous service to customers, increasing customer loyalty and ensuring a high rate of customer satisfaction.· Oversee the product shipment receiving process, and managed the organization of backroom inventory as well as write supply order requests to replenish merchandise.· Coordinate weekly employee schedules and payroll.· Assist with the recruitment and training of new staff.· Developed and implemented social media marketing skills in order to increase sales.· Perform data entry and data migration projects.· Track trends and software issues. · Monitor solutions· Consults with cross functional work groups to find solutions and suggestions for the customers.· Co-create standard operational procedures and best departmental practice guides.



Macy's

• 1 - 100 Employee

• Sales Lead

  • Mar 2018 - Apr 2019

  · Interfaced with clients, customers, and vendors in a high volume, fast paced environment. · Processed complex financial transactions for a multi-million dollar organization with 98% accuracy and efficiency.· Supervised approx. 20+ sales associates in women's shoes, fragrance, handbags, and fine jewelry. · Assigned responsibilities to employees based on competencies and skill set.· Resolved customer and employee disputes, as well as answered any customer concerns privy to the employees’ knowledge.· Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases. · Trained new employees on Macy's Magic (credit), the client list, and the importance of customer service in order to drive sales.· Administered daily reports to employees to aid in their development in achieving KPIs.· Provided feedback to streamline processes.



Gap

• Spain
• Architecture and Planning
• 1 - 100 Employee

• Merchandise Specialist

  • Jun 2016 - Mar 2018

  · Led the visual merchandising efforts of the toddler department (boys and girls).· Mastered merchandising, which led me to travel to different Gap stores located in the Philadelphia region, to assist in re-branding and store transformation.· Engaged in the product merchandising of walls and floor fixtures in multiple departments to promote a more shopper-friendly environment. · Performed promotion management and adjustment in multiple departments (i.e. markdowns, price offs, etc). · Succeeded as a diligent selling specialist, achieved the highest new credit card application in multiple quarters.· Trained and developed unseasoned associates.