Experience

Lazada Group

• Thailand
• Financial Services
• 1 - 100 Employee

• • Feb 2017 - Present

• • Apr 2016 - Present

  - Manage Lazada's Partner's Issue (seller) which came from Inbound Call and Email. - Manage inquiries from seller and solve it with other department related - Ensure seller to be able to proceed orderwithin SLA- Discuss sellers' productivity with OPEX and their vendor relation.- Call seller directly to understand the problem and solve it- Check Seller's identity, bank data, and address before they are verified

• • Apr 2015 - Apr 2016

  - Manage inquiry from Customer Service which was needed escalated to seller - Make a great decision for seller without harming the customer- As a mediator to escalate to other teams such as: Shipping Team, Warehouse Team, Return Team, Refund Team, etc

• • Dec 2013 - Mar 2015